# Element Service Group — Full Documentation > Triangle Area's Trusted HVAC & Plumbing Experts This is the detailed version. For a summary, see https://callelement.com/llms.txt ## Overview Element Service Group provides comprehensive HVAC and plumbing services throughout the Triangle area. Based in Apex, NC, our certified technicians serve Raleigh, Cary, Durham, and surrounding communities with expert heating, cooling, and plumbing solutions. ## Contact Information - **Website**: https://callelement.com - **Phone**: 919-926-1475 - **Email**: elementcalls@callelement.com - **Address**: 2422 Reliance Ave, Apex, NC, 27539 - **Contact Form**: https://callelement.com/contact ## Hours of Operation - **Monday**: 24 Hours - **Tuesday**: 24 Hours - **Wednesday**: 24 Hours - **Thursday**: 24 Hours - **Friday**: 24 Hours - **Saturday**: Emergency Only - **Sunday**: Emergency Only - **Emergency Service**: Available 24/7 ## Services — Detailed ### Plumbing Residential and commercial plumbing services **Common Problems We Solve:** - Low Water Pressure Throughout the Home — Triangle-area homes, especially those built before the 1990s, often have galvanized steel pipes that corrode internally over time, gradually restricting water flow and reducing pressure at every fixture. - Recurring Drain Clogs — Clay-heavy North Carolina soil can cause slight foundation shifts that create bellies in underground drain lines, trapping debris and leading to frequent backups in kitchens and bathrooms. - Running Toilets & Dripping Faucets — Hard water minerals common in the Apex and Raleigh-Durham area accelerate wear on toilet flappers, valve seats, and faucet cartridges, causing persistent leaks that waste hundreds of gallons per month. - Water Heater Sediment Buildup — The moderately hard water in Wake County causes sediment to accumulate at the bottom of water heaters faster than in soft-water regions, reducing efficiency and shortening equipment lifespan. - Slab Leak Concerns — Homes built on concrete slabs in the Triangle are susceptible to copper pipe corrosion from soil chemistry and shifting clay, which can cause hidden leaks beneath your foundation. **Frequently Asked Questions:** **Q: How do I know if I need a plumber or can fix it myself?** A: Minor issues like a slow drain or a loose faucet handle are often DIY-friendly. However, if you notice water stains on walls or ceilings, hear running water when nothing is on, smell sewage, or have no hot water, those are signs you should call a licensed plumber promptly to prevent further damage. **Q: Do you charge extra for evenings or weekends?** A: No. We offer flat-rate pricing that stays the same regardless of when you need us. Whether it's a Saturday afternoon or a Tuesday morning, you pay the same fair price for the same quality work. **Q: How long does a typical plumbing repair take?** A: Most single-fixture repairs like a leaky faucet or running toilet take 30 to 90 minutes. Larger projects like water heater replacements or repiping sections of your home may take half a day or more. We always give you a time estimate before we begin. **Q: Are your plumbers licensed in North Carolina?** A: Absolutely. Every technician on our team holds a valid North Carolina plumbing license, carries full liability insurance, and completes ongoing training to stay current with state codes and best practices. Learn more: https://callelement.com/services/plumbing ### Air Purification Systems Whole-home air purification **Common Problems We Solve:** - Persistent Allergy and Asthma Symptoms Indoors — The Triangle's high pollen counts (pine, oak, grass, and ragweed) infiltrate homes through doors, windows, and HVAC intake. Standard 1-inch furnace filters capture only a fraction of these allergens. Advanced purification systems trap particles that standard filters miss. - Pet Dander and Odors — Pet dander particles are extremely small (5-10 microns) and remain airborne for hours. Standard filtration does little to address pet allergens or the associated odors. Multi-stage purification systems with HEPA and activated carbon media dramatically reduce both. - Mold and Mildew Concerns — North Carolina's humidity creates ideal conditions for mold growth — in ductwork, around evaporator coils, and in damp areas of your home. Air purification systems with UV or photocatalytic technology actively destroy mold spores circulating through your HVAC system. - New Construction or Renovation Off-Gassing — New building materials, paint, flooring, and furniture release volatile organic compounds (VOCs) that can cause headaches, eye irritation, and respiratory discomfort. Activated carbon air purification effectively captures these chemical vapors and improves indoor air quality during and after renovations. - Lingering Cooking and Household Odors — Odors from cooking, cleaning products, and everyday household activities circulate through your HVAC system and persist in recirculated air. Carbon-based purification neutralizes these odors at the molecular level rather than simply masking them. **Frequently Asked Questions:** **Q: What type of air purifier is best for allergies?** A: For allergy relief, we typically recommend a whole-home HEPA or high-MERV media air cleaner installed in your ductwork. These capture pollen, dust mites, pet dander, and mold spores with 95-99.97% efficiency. For severe allergies, we may add UV germicidal treatment to address biological contaminants the filter alone can't neutralize. **Q: Are whole-home air purifiers better than portable units?** A: Significantly. A duct-mounted whole-home system treats all the air circulating through your HVAC — covering every room automatically. Portable units only treat the single room they're in, require multiple units for whole-home coverage, and can be noisy. Whole-home systems are also lower maintenance with longer-lasting filters. **Q: Will an air purification system increase my energy bills?** A: The impact is minimal. Most whole-home purification systems add negligible electrical draw. Higher-efficiency media filters do create slightly more static pressure than a basic 1-inch filter, but properly sized systems account for this. Any minor energy increase is typically offset by reduced HVAC strain from cleaner coils and components. **Q: How often do air purification filters need to be replaced?** A: It depends on the system type. High-efficiency media filters typically last 6-12 months, UV lamps last 12-24 months, and photocatalytic cells can last 2-3 years. We set up maintenance reminders and can include filter replacements in an annual maintenance plan for convenience. Learn more: https://callelement.com/services/air-purification-systems ### HVAC Maintenance Preventive maintenance and tune-ups **Common Problems We Solve:** - Neglected Maintenance Leading to Breakdowns — The number one cause of HVAC system failure is lack of regular maintenance. In North Carolina's demanding climate—with hot, humid summers and cold snaps in winter—unmaintained systems work harder, wear faster, and fail sooner. - Poor Indoor Air Quality — Triangle-area homes are tightly sealed for energy efficiency, which can trap allergens, dust, pet dander, and humidity inside. Without proper filtration and ventilation, indoor air quality degrades significantly. - Rising Energy Bills — A poorly maintained HVAC system can use 15-25% more energy than a well-maintained one. With NC summers pushing systems hard for 4-5 months, this translates to hundreds of dollars in unnecessary utility costs. - Uneven Heating and Cooling — Hot and cold spots throughout your home often indicate ductwork problems, improper system sizing, or calibration issues that professional maintenance can identify and resolve. **Frequently Asked Questions:** **Q: How often should I have my HVAC system maintained?** A: We recommend twice-yearly maintenance: a spring tune-up before cooling season and a fall tune-up before heating season. In North Carolina's demanding climate, this schedule prevents the vast majority of mid-season breakdowns and keeps your system running efficiently. **Q: What does HVAC maintenance include?** A: A comprehensive maintenance visit includes cleaning the condenser and evaporator coils, checking refrigerant levels, lubricating moving parts, testing electrical connections, calibrating the thermostat, inspecting ductwork, and replacing the air filter. **Q: Can maintenance really prevent breakdowns?** A: Yes. Studies show that regular professional maintenance prevents up to 95% of HVAC breakdowns. Most failures we see in the field are caused by issues that would have been caught and corrected during a routine maintenance visit. **Q: Do you offer maintenance plans?** A: Yes. Our annual maintenance plans include two comprehensive tune-ups per year, priority scheduling, no overtime charges for emergency repairs, and discounts on parts and additional services. They're the best way to protect your HVAC investment. Learn more: https://callelement.com/services/hvac-maintenance ### Preventive Maintenance Scheduled preventive care **Common Problems We Solve:** - Dirty Coils Reducing Efficiency — Coils coated with dirt and grime reduce heat transfer by up to 30%, forcing your system to run longer and harder. In North Carolina's pollen-heavy spring and humid summers, coils get dirty faster than in drier climates. - Loose Electrical Connections — Vibration and thermal cycling cause electrical connections to loosen over time. Loose connections increase resistance, generate heat, and can cause component failure or electrical fires. Preventive tightening eliminates this risk. - Clogged Condensate Drains — North Carolina's high humidity means your AC produces gallons of condensate daily. Clogged drain lines cause water backup, pan overflow, and potential water damage to ceilings, walls, and flooring. - Worn Capacitors and Contactors — These electrical components degrade over time and are the most common cause of AC systems failing to start on hot summer days. Preventive testing identifies weak components before they fail completely. **Frequently Asked Questions:** **Q: What does preventive maintenance include?** A: Our comprehensive service includes inspecting and cleaning evaporator and condenser coils, checking refrigerant levels, testing electrical connections, lubricating moving parts, clearing condensate drains, calibrating the thermostat, replacing the filter, and testing safety controls—31 points in total. **Q: When is the best time for HVAC maintenance?** A: Spring (March-April) for cooling season prep and fall (September-October) for heating season prep. Scheduling before peak seasons ensures your system is ready and allows time for any needed repairs before extreme temperatures arrive in the Triangle. **Q: How long does a maintenance visit take?** A: A typical preventive maintenance visit takes 60-90 minutes for a single system. If we discover issues that need attention, we'll explain findings and provide quotes for any recommended repairs before proceeding. **Q: Is preventive maintenance really worth the cost?** A: Absolutely. Regular maintenance reduces breakdown risk by up to 95%, lowers energy costs by 15-25%, and extends system life by 5-10 years. The annual investment is a small fraction of what you'd pay for emergency repairs or premature system replacement. Learn more: https://callelement.com/services/preventive-maintenance ### UV Light Systems UV germicidal lights for HVAC **Common Problems We Solve:** - Mold Growth on the Evaporator Coil — Your AC's evaporator coil is perpetually dark and wet during cooling season — ideal conditions for mold colonization. Mold on the coil restricts airflow, reduces efficiency, and circulates spores throughout your home with every cooling cycle. A coil-mounted UV light prevents mold from ever establishing. - Recurring Musty or Mildew Odors from Vents — That 'dirty sock' smell when your AC kicks on is typically biological growth inside the air handler or on the coil. UV light eliminates the organisms causing the odor at the source, providing a permanent solution that chemical treatments and coil cleanings address only temporarily. - Concern About Airborne Illness Transmission — Viruses, bacteria, and other pathogens circulate through HVAC systems and can spread illness between household members. UV-C air sterilization systems neutralize a significant percentage of these biological threats as air passes through the treatment zone in your ductwork. - Biological Buildup Reducing HVAC Efficiency — Biofilm — a slimy layer of bacteria and mold — accumulates on evaporator coils and drain pans over time, insulating the coil surface and reducing heat transfer. UV light keeps coils clean continuously, maintaining your system's rated efficiency and extending equipment life. **Frequently Asked Questions:** **Q: Do UV lights in HVAC systems really work?** A: Yes — UV-C light at the germicidal wavelength (253.7nm) is scientifically proven to destroy the DNA of bacteria, viruses, and mold, preventing them from reproducing. The key is proper sizing and placement. Hospitals and laboratories have used UV-C sterilization for decades. When correctly installed in a residential HVAC system, it provides continuous biological contaminant control. **Q: Are UV lights safe for my family?** A: Absolutely. The UV lamps are installed inside your sealed ductwork or air handler where no one is exposed to the light directly. Modern ozone-free UV-C lamps produce no harmful byproducts. The only safety concern is during maintenance — you should never look directly at an operating UV-C lamp, which is why we install them with easy-access panels and safety interlocks. **Q: How often do UV lamps need to be replaced?** A: Most high-quality UV-C lamps maintain effective germicidal output for approximately 9,000-12,000 hours of operation, which translates to roughly 12-24 months depending on your system's runtime. We recommend annual lamp replacement to ensure consistent performance, and we can include this in a maintenance plan. **Q: Should I get a coil UV light or an air-sterilization UV light?** A: It depends on your primary concern. Coil-mounted UV lights run 24/7 and excel at preventing mold and biofilm on the evaporator coil — great for musty odors and maintaining efficiency. Air-sterilization lights are positioned in the airstream to treat passing air and are better for reducing airborne pathogens. For comprehensive protection, we often recommend both. Learn more: https://callelement.com/services/uv-light-systems ### Water Filtration Systems Installation and maintenance of water purification and filtering solutions **Common Problems We Solve:** - Chlorine Taste and Odor — Municipal water treatment uses chlorine to kill bacteria, but residual chlorine gives tap water an unpleasant taste and smell. Activated carbon filtration removes chlorine effectively. - Sediment and Particulates — Sand, rust, and sediment from aging pipes or well systems cloud water and clog fixtures. Sediment filters protect appliances and improve water clarity. - Lead Contamination — Older homes with lead service lines or lead solder joints can leach lead into drinking water, especially when water sits in pipes overnight. Certified filtration systems reduce lead to safe levels. - Hard Water Mineral Buildup — High calcium and magnesium levels cause scale buildup in pipes, water heaters, and appliances, reducing efficiency and shortening equipment life. Filtration or softening addresses this. - Well Water Contaminants — Private wells are not regulated by municipal standards and can contain bacteria, iron, sulfur, nitrates, or other contaminants that require specialized filtration approaches. **Frequently Asked Questions:** **Q: Do I need a whole-house system or a point-of-use filter?** A: It depends on your concerns. If you want clean water at every tap, shower, and appliance, a whole-house system is best. If your main concern is drinking water quality, a point-of-use system under the kitchen sink is more cost-effective. **Q: How do I know what contaminants are in my water?** A: We offer free water quality testing as part of our consultation. We test for chlorine, lead, hardness, pH, sediment, and total dissolved solids. For well water, we can test for bacteria and additional contaminants. **Q: How often do filters need to be replaced?** A: It varies by system type and water usage. Most whole-house sediment filters need changing every 3 to 6 months. Carbon filters last 6 to 12 months. Reverse osmosis membranes last 2 to 3 years. We set you up with a schedule and reminders. **Q: Will a filtration system reduce my water pressure?** A: A properly sized system has minimal impact on water pressure. We calculate flow rates during the design phase to ensure your system delivers adequate pressure to all fixtures. **Q: Is filtered water better than bottled water?** A: In most cases, yes. A quality home filtration system produces water equal to or better than bottled water, at a fraction of the cost and without the plastic waste. It also provides unlimited supply for cooking and ice. Learn more: https://callelement.com/services/water-filtration-systems ### Smart Thermostats Smart thermostat installation and setup **Common Problems We Solve:** - Incorrect DIY Installation — Smart thermostats require proper wiring identification, and incorrect connections can damage both the thermostat and your HVAC system. Many Triangle homeowners attempt DIY installs only to discover wiring compatibility issues. - Missing C-Wire — Many older Apex and Raleigh homes lack the common wire (C-wire) that modern smart thermostats require for continuous power. Professional installation includes running a C-wire or installing an adapter. - HVAC System Incompatibility — Not all smart thermostats work with all HVAC configurations. Multi-stage systems, heat pumps with auxiliary heat—common in NC—and zoned systems require specific thermostat models and proper configuration. - Poor Wi-Fi Connectivity — A smart thermostat placed far from your router or behind thick walls may lose connectivity. We assess signal strength and recommend solutions like Wi-Fi extenders to ensure reliable operation. **Frequently Asked Questions:** **Q: Which smart thermostat is best for my home?** A: It depends on your HVAC system type and smart home ecosystem. For heat pump systems common in North Carolina, we often recommend the Ecobee Premium or Nest Learning Thermostat. We evaluate your specific setup before recommending a model. **Q: Do I need a C-wire for a smart thermostat?** A: Most modern smart thermostats require a C-wire for reliable power. Many older Triangle-area homes don't have one. We can install a C-wire during thermostat installation—it's a straightforward addition our electricians handle routinely. **Q: How much can a smart thermostat save on energy bills?** A: Energy Star estimates smart thermostats save an average of 8% on heating and 15% on cooling costs. In North Carolina's long cooling season, that can translate to $150-$300 in annual savings depending on your home size and usage patterns. **Q: Can a smart thermostat work with my heat pump?** A: Yes, but proper configuration is essential. Heat pumps with auxiliary/emergency heat strips—standard in most Triangle-area homes—require specific thermostat settings to prevent the system from relying too heavily on expensive auxiliary heat. Learn more: https://callelement.com/services/smart-thermostats ### Annual Maintenance Plans Comprehensive HVAC maintenance agreements **Common Problems We Solve:** - Unexpected Breakdowns During Extreme Weather — HVAC systems most commonly fail during the hottest and coldest days when they're working hardest. Regular maintenance catches worn components before they fail, dramatically reducing the risk of mid-season breakdowns. - Voided Manufacturer Warranties — Most HVAC manufacturers require documented annual maintenance to honor warranty claims. Without a maintenance plan, a warranty claim on an expensive compressor or heat exchanger may be denied. - Premature System Replacement — An unmaintained HVAC system lasts 10-12 years on average. A well-maintained system lasts 15-20+ years. The cost of annual maintenance is a fraction of premature replacement—especially with today's equipment prices. - Steadily Rising Energy Bills — Without regular maintenance, your system's efficiency degrades 5% or more each year. Over several years, you could be paying 20-30% more on heating and cooling than necessary—hundreds of extra dollars annually in North Carolina's demanding climate. **Frequently Asked Questions:** **Q: What's included in an HVAC maintenance plan?** A: Our maintenance plans include two tune-ups per year (heating in fall, cooling in spring), priority scheduling for service calls, 15% discount on repairs, no overtime charges for after-hours emergencies, and extended equipment life. Each tune-up includes a comprehensive inspection, cleaning, safety checks, and filter replacement. Members also get priority service during peak seasons. **Q: How much can a maintenance plan save me?** A: Maintenance plan members typically save $200-$500 per year through: repair discounts (15% off all repairs), prevented breakdowns (catching issues early), improved efficiency (10-15% lower energy bills), and extended equipment life (5-10 extra years). The plan pays for itself with just one repair call, and you get peace of mind knowing your system is professionally maintained. **Q: Is a maintenance plan worth it?** A: Yes, if you want to protect your investment and avoid unexpected breakdowns. HVAC systems are expensive—$5,000 to $15,000 to replace. Regular maintenance is the single best way to extend equipment life and maintain efficiency. Plans make sense especially for: older systems, homes with multiple units, and anyone who values reliability and wants priority service when issues arise. Learn more: https://callelement.com/services/annual-maintenance-plans ### Spring AC Tune-up Pre-summer AC inspection and tune-up **Common Problems We Solve:** - Pollen-Clogged Condenser Coils — The Triangle's notorious spring pollen season coats outdoor AC units in a thick layer of pine and oak pollen. This dramatically reduces heat transfer from the condenser coil, making your system work much harder and less efficiently when summer arrives. - Critter Damage During Winter Dormancy — Mice, squirrels, and other animals sometimes nest in or around outdoor AC units during winter months. They can chew through wiring, damage fan blades, or block airflow — damage that goes unnoticed until you first turn on the AC. - Algae Buildup in Condensate Lines — Condensate drain lines that sit unused through winter develop algae and biofilm growth. When your AC starts producing condensation again in spring, these partially blocked lines can quickly back up, causing water damage and system shutdowns. - Capacitor Degradation Over Winter — Electrolytic capacitors naturally degrade over time, and temperature cycling through winter months accelerates this process. A spring test reveals whether your capacitors have the strength to support another demanding summer season. **Frequently Asked Questions:** **Q: When should I schedule my spring AC tune-up?** A: Ideally between mid-March and late April. This gives us time to address any issues found before the first consistently warm days in May. Scheduling early also ensures you get your preferred appointment time before the spring rush fills our calendar. **Q: Is a spring tune-up different from a regular tune-up?** A: Yes. A spring tune-up specifically targets issues caused by winter dormancy — pollen buildup on coils, critter damage, condensate drain preparation, and capacitor testing after temperature cycling. The seasonal focus ensures your system is ready for its heaviest workload period. **Q: My AC worked fine last fall. Do I still need a spring tune-up?** A: Absolutely. Several months of sitting idle allows components to degrade, pollen and debris to accumulate, and condensate lines to develop blockages. Many of the breakdowns we see in June and July trace back to issues that a spring tune-up would have caught and prevented. **Q: Can I combine my spring AC tune-up with a heating system check?** A: Yes, and many of our customers do exactly that. We offer a dual-system maintenance visit that services both your cooling and heating equipment in one appointment, which is both convenient and cost-effective. Ask about our annual maintenance plans that cover both systems. Learn more: https://callelement.com/services/spring-ac-tune-up ### System Inspections Comprehensive HVAC system evaluation **Common Problems We Solve:** - Aging Equipment Nearing Failure — Systems over 15 years old often show subtle signs of wear—cracked heat exchangers, weakening capacitors, corroded coils—that only a thorough inspection reveals before a costly breakdown. - Ductwork Leaks and Losses — The average home loses 20-30% of conditioned air through duct leaks. Many homeowners pay to heat and cool their attic or crawlspace without realizing it. - Incorrect Refrigerant Charge — Systems that are overcharged or undercharged run inefficiently and wear out faster. Proper charge verification requires professional gauges and manufacturer specifications. - Undersized or Oversized Equipment — Improperly sized HVAC systems cycle too frequently or run too long, leading to uneven temperatures, humidity problems, and premature component failure. - Deferred Maintenance Issues — Skipped maintenance leads to compounding problems: dirty coils reduce efficiency, which strains the compressor, which increases energy bills and shortens system life. **Frequently Asked Questions:** **Q: How often should I have my HVAC system inspected?** A: We recommend a professional inspection at least once per year. Ideally, have your heating system checked in fall and your cooling system checked in spring, before each season of heavy use. **Q: What is the difference between an inspection and a tune-up?** A: An inspection is a diagnostic evaluation that identifies problems and rates system health. A tune-up includes the inspection plus hands-on maintenance like cleaning, lubricating, and adjusting components. We offer both. **Q: Can an inspection help me decide whether to repair or replace my system?** A: Yes. Our inspection report includes an efficiency rating and remaining useful life estimate, giving you the data you need to make an informed repair-vs-replace decision. **Q: Do you inspect ductwork as part of a system inspection?** A: Yes. We measure static pressure, check accessible duct connections for leaks, and evaluate overall duct design. For a full duct assessment, we also offer dedicated ductwork inspections with airflow testing. **Q: Will the inspection disrupt my home?** A: No. A standard HVAC inspection is non-invasive and typically completed in 60 to 90 minutes. We work cleanly and will not disassemble anything without discussing it with you first. Learn more: https://callelement.com/services/system-inspections ### Air Quality Testing Indoor air quality assessment **Common Problems We Solve:** - Unexplained Allergy Symptoms That Worsen Indoors — If your allergies feel worse inside your home than outside, indoor air contaminants are likely the cause. Testing identifies specific triggers — whether it's elevated mold spore counts, high particulate levels from inadequate filtration, or dust mite allergens — so you can target the actual problem. - Musty or Stale Odors You Can't Locate — Persistent musty smells often indicate hidden mold growth or inadequate ventilation, both common in North Carolina homes. Air quality testing can detect elevated mold spore counts and humidity levels that point to the source, even when visible mold isn't apparent. - New Home or Post-Renovation Concerns — New construction materials and renovation products off-gas VOCs for weeks to months. Formaldehyde from engineered wood products, VOCs from paint and adhesives, and particulates from construction dust can create unhealthy indoor conditions that testing can quantify and address. - Chronic Headaches, Fatigue, or Respiratory Issues at Home — Poor indoor air quality can cause symptoms that mimic illness — headaches, fatigue, sinus congestion, and difficulty concentrating. Testing establishes whether elevated CO2, VOC levels, or particulate concentrations could be contributing to these symptoms. **Frequently Asked Questions:** **Q: When should I get my air quality tested?** A: We recommend testing if you experience unexplained allergy symptoms that worsen indoors, notice persistent musty or chemical odors, have recently renovated or moved into a new home, have family members with asthma or respiratory conditions, or simply want a baseline understanding of your indoor environment. **Q: How long does air quality testing take?** A: A comprehensive home air quality test typically takes 1.5-2.5 hours depending on the size of your home and the number of rooms tested. We provide preliminary findings on-site the same day, with a detailed written report delivered within 48 hours. **Q: Is indoor air quality really worse than outdoor air?** A: According to the EPA, indoor air can be 2-5 times more polluted than outdoor air — and sometimes much worse. Modern energy-efficient homes are tightly sealed, which is great for energy bills but can trap contaminants inside. This is especially relevant in the Triangle where we keep homes sealed against both summer heat and winter cold for much of the year. **Q: Does the test check for mold?** A: Our air quality test measures airborne mold spore concentrations using particle counting, which indicates whether mold levels are elevated compared to outdoor baseline levels. If results suggest a mold issue, we can recommend mold inspection specialists for further investigation of the source. We focus on the air quality aspect rather than structural mold inspection. Learn more: https://callelement.com/services/air-quality-testing ### 24/7 Emergency Plumbing Services Fast, reliable emergency plumbing services in Apex and surrounding areas. We're available 24/7 to handle your urgent plumbing needs. **Common Problems We Solve:** - Burst Pipes from Freezing Temperatures — While North Carolina winters are mild overall, sudden cold snaps can catch Triangle-area homeowners off guard. Pipes in crawl spaces, exterior walls, and unheated garages are especially vulnerable to freezing and bursting. - Sewer Line Backups into the Home — A blocked main sewer line can send raw sewage backing up through floor drains, toilets, and tub drains. This is a health hazard that requires immediate professional response and thorough cleaning. - Major Water Leaks from Supply Lines — A failed supply line connection — under a sink, behind a washing machine, or at the water heater — can release gallons of water per minute, causing catastrophic damage to flooring, drywall, and personal property. - Gas Line Smell Near Water Heater — If you smell rotten eggs near your gas water heater, it could indicate a gas leak at the supply connection. This requires immediate evacuation and an emergency service call. - Overflowing Toilet That Won't Stop — When a toilet's fill valve fails or a severe clog prevents flushing, water can overflow continuously onto bathroom floors, seeping into subfloors and ceilings below within minutes. **Frequently Asked Questions:** **Q: Do you offer 24/7 emergency plumbing service?** A: Yes, Element Service Group provides 24/7 emergency plumbing throughout Raleigh, Cary, Apex, Durham, and the entire Triangle area. Plumbing emergencies do not follow business hours, and neither do we. Call anytime—nights, weekends, holidays—and we will dispatch a licensed plumber to your home. **Q: How fast can you respond to a plumbing emergency?** A: For true emergencies like active flooding or sewage backup, we prioritize rapid response and typically arrive within 1-2 hours. During severe weather events or high call volume, we triage based on urgency—active water damage and health hazards get priority. Call us immediately and we will provide an accurate arrival estimate. **Q: What should I do while waiting for emergency plumbing repair?** A: First, locate and shut off the water—either at the fixture shutoff valve or the main water shutoff near your meter. If you smell gas, leave the house immediately and call 911 before calling us. Move valuables away from water, use towels or a wet vacuum to minimize damage, and open cabinet doors under sinks if you suspect frozen pipes. Do not use any drains if sewage is backing up. **Q: What counts as a plumbing emergency versus something that can wait?** A: Emergencies include burst pipes, active flooding, sewage backup, complete loss of water, gas leaks, and water heater failures causing flooding. Issues that can typically wait include dripping faucets, running toilets, slow drains in one fixture, or minor leaks you can contain with a bucket. When in doubt, call us—we will help you determine the urgency and advise accordingly. **Q: How much does emergency plumbing service cost?** A: Emergency service rates are typically higher than regular business hours due to immediate availability and after-hours dispatch. We charge a diagnostic fee to assess the problem, then provide upfront pricing before any repair work begins. While emergency rates run 1.5-2 times standard pricing, the cost of water damage from waiting often far exceeds emergency service fees. Learn more: https://callelement.com/services/emergency-plumbing ### Zone Control Systems Multi-zone HVAC control **Common Problems We Solve:** - Uneven Temperatures Between Floors — Two-story homes in the Triangle commonly have second floors that are 5-10 degrees warmer than the first floor in summer. Zone control solves this by treating each floor as a separate zone with independent temperature settings. - Unused Rooms Wasting Energy — Heating and cooling rooms that aren't being used wastes significant energy. Zone control lets you reduce conditioning in guest rooms, formal dining rooms, or other spaces when they're unoccupied. - Thermostat Wars Between Family Members — When one thermostat controls the entire house, finding a temperature everyone agrees on is impossible. Zone control gives different areas independent settings so everyone stays comfortable. - Sun Exposure Creating Hot Spots — Rooms with large south or west-facing windows in Triangle-area homes absorb intense summer heat, requiring more cooling than shaded rooms. Zone control directs extra cooling where it's needed without overcooling the rest of the house. **Frequently Asked Questions:** **Q: Can zone control be added to my existing HVAC system?** A: In most cases, yes. Zone control can be retrofitted into existing ductwork with motorized dampers and additional thermostats. We evaluate your current system and ductwork to confirm feasibility during a free consultation. **Q: How many zones does my home need?** A: Most homes benefit from 2-4 zones. Common zone divisions include upstairs/downstairs, master suite vs. common areas, or occupied vs. guest spaces. We design the optimal zone layout based on your home's specific challenges and your priorities. **Q: Will zone control work with my smart thermostat?** A: Yes. Modern zone control panels integrate with smart thermostats like Nest, Ecobee, and Honeywell Home, allowing you to control each zone from your phone and set automated schedules for maximum convenience and efficiency. **Q: Does zone control save money on energy bills?** A: Absolutely. By conditioning only the areas you're using and eliminating waste in unoccupied zones, most homeowners see 20-30% reduction in HVAC energy costs. The system typically pays for itself within 2-4 years in North Carolina. Learn more: https://callelement.com/services/zone-control-systems ### Drain Cleaning Professional drain cleaning and unclogging **Common Problems We Solve:** - Kitchen Drain Grease Buildup — Over time, cooking oils and fats solidify inside drain pipes, creating a narrowing layer that traps food particles and eventually causes a complete blockage. This is one of the most common calls we get from Apex homeowners. - Tree Root Intrusion in Sewer Lines — The lush landscaping around Triangle-area homes means aggressive root systems that seek out moisture. Roots enter through tiny cracks in clay or cast iron sewer pipes, growing into dense mats that block flow. - Bathroom Drain Hair & Soap Clogs — Hair combines with soap residue and hard water minerals to form tough clogs deep in bathroom drain lines. Over-the-counter drain cleaners often just create a small channel that clogs again within weeks. - Bellied or Sagging Drain Lines — The expansive clay soil in Wake County shifts seasonally, causing underground drain pipes to sag and create low spots where waste and debris collect, leading to chronic slow drains and backups. **Frequently Asked Questions:** **Q: How much does professional drain cleaning cost?** A: Professional drain cleaning in Apex typically costs $125-$300 for a single drain, depending on the severity and location of the clog. Main sewer line cleaning runs $150-$500. We provide upfront pricing before starting work—no surprises. For recurring issues, ask about our maintenance plans that include annual drain cleaning at a discount. **Q: What causes clogged drains?** A: Kitchen drains clog from grease, food particles, and soap buildup. Bathroom drains collect hair, soap scum, and toothpaste. Main lines can be blocked by tree roots, flushed items that shouldn't be flushed, or pipe deterioration. Slow drains often indicate buildup that will eventually cause a complete blockage—addressing it early is easier and cheaper. **Q: How can I prevent holiday drain clogs?** A: During the holidays, avoid putting turkey grease, potato peels, or fibrous foods down the garbage disposal. Run cold water for 30 seconds after using the disposal. In bathrooms with extra guests, use drain covers to catch hair. Never flush anything but toilet paper—not even 'flushable' wipes. Consider scheduling a preventive drain cleaning before hosting large gatherings. Learn more: https://callelement.com/services/drain-cleaning ### Faucet & Fixture Services Faucet repair and installation **Common Problems We Solve:** - Persistent Faucet Dripping — A dripping faucet wastes over 3,000 gallons of water per year. In the Triangle area, hard water minerals accelerate wear on rubber washers and cartridge seals, causing drips to develop faster than in soft-water regions. - Low Flow or Uneven Temperature — Mineral deposits from Wake County's moderately hard water clog aerators and restrict internal passages in faucet bodies, leading to weak flow, sputtering, or difficulty finding a comfortable temperature. - Corroded or Seized Shut-Off Valves — Many Apex-area homes have original gate-style shut-off valves under sinks that corrode over time and won't fully close. This becomes a serious problem when you need to stop water flow for an emergency or repair. - Loose or Wobbly Faucet Base — Repeated use loosens the mounting hardware beneath the sink. A wobbly faucet stresses supply line connections and can eventually cause leaks at the base that damage countertops and cabinets below. **Frequently Asked Questions:** **Q: Can you install a faucet I purchased myself?** A: Absolutely. We're happy to install customer-supplied faucets. Just make sure the faucet is compatible with your sink's hole configuration (single-hole, three-hole, or widespread). If you're unsure, send us a photo and we'll confirm before your appointment. **Q: How long does a faucet installation take?** A: A straightforward faucet replacement typically takes 45 minutes to an hour. If we need to replace shut-off valves or supply lines — which we often recommend in older Apex homes — add another 20 to 30 minutes. **Q: Is it worth repairing my old faucet or should I replace it?** A: If your faucet is less than 10 years old and the issue is a worn cartridge or O-ring, repair is usually the most cost-effective choice. For older faucets with multiple problems, corroded bodies, or discontinued parts, replacement gives you better long-term value and improved water efficiency. **Q: What faucet brands do you recommend for hard water areas?** A: We frequently recommend Delta with Diamond Seal technology, Moen with their Duralast cartridge, and Kohler ceramic disc models. These are specifically designed to resist mineral buildup and maintain smooth operation for years in hard water conditions like we have in the Triangle. Learn more: https://callelement.com/services/faucet-fixture-services ### Garbage Disposal Disposal repair and installation **Common Problems We Solve:** - Disposal Hums But Won't Grind — This usually indicates a jammed flywheel. Hard items like fruit pits, bones, or even small utensils can wedge between the impeller and shredder ring, stalling the motor. If ignored, the motor can overheat and burn out. - Persistent Odor from the Disposal — Food particles trapped under the splash guard and in the grinding chamber decompose and create strong odors. Hard water mineral deposits in the chamber make buildup worse by creating rough surfaces that food clings to. - Leaking from the Bottom of the Unit — A leak from the bottom of the disposal typically means the internal seals have failed. In most cases, replacement is more cost-effective than repair, especially on units more than eight years old. - Slow Draining After Running the Disposal — If water backs up into the sink after grinding, the discharge pipe or drain trap may be partially blocked with accumulated food waste and grease. This often requires clearing the drain line downstream of the disposal. **Frequently Asked Questions:** **Q: How long do garbage disposals typically last?** A: Most quality disposals last 8 to 12 years with proper use. However, Triangle-area hard water can shorten that lifespan if the unit has galvanized rather than stainless steel components. If your disposal is making unusual noises, leaking, or frequently jamming, it's likely time for a replacement. **Q: What size garbage disposal do I need?** A: For a household of 1 to 2 people with light cooking, a 1/3 to 1/2 HP unit is sufficient. Families of 3 to 4 should consider 3/4 HP, and households that cook frequently or have 5+ members benefit from a full 1 HP model with sound insulation. **Q: Can I use a garbage disposal with a septic system?** A: Yes, but we recommend a septic-rated model like the InSinkErator Evolution Septic Assist, which injects enzymes to help break down food waste. We also advise more frequent septic tank pumping if you use a disposal regularly. **Q: Is it difficult to switch from a different brand of disposal?** A: Not at all. While mounting systems vary between brands, our plumbers carry universal adapters and can switch between any brand without modifying your sink. The installation typically takes about an hour regardless of the brand swap. Learn more: https://callelement.com/services/garbage-disposal ### Leak Detection & Repair Find and fix hidden water leaks **Common Problems We Solve:** - Slab Leaks in Copper Lines — Many Apex and Cary homes built in the 1980s and 1990s have copper supply lines running through or under concrete slabs. Soil chemistry and the slight acidity of North Carolina groundwater gradually corrode these pipes from the outside, creating pinhole leaks that go undetected for months. - Hidden Leaks Behind Walls — A supply line fitting that loosens over time or a nail driven into a pipe during remodeling can create a slow leak inside a wall cavity. You may not notice until you see staining, peeling paint, or a sudden spike in your water bill. - Leaking Pipe Joints in Crawl Spaces — Temperature swings and humidity in North Carolina crawl spaces stress pipe joints. Galvanized fittings corrode, push-fit connections work loose, and soldered joints can develop hairline cracks — all hidden below your floors. - Polybutylene Pipe Failures — Homes built in the Triangle between 1978 and 1995 may have polybutylene (poly-B) piping, which is known to become brittle and crack. If your home has gray or blue plastic supply lines, proactive leak detection and repiping should be considered. **Frequently Asked Questions:** **Q: How do I know if I have a hidden leak?** A: Common signs include an unexplained increase in your water bill, the sound of running water when all fixtures are off, warm spots on the floor (slab leak), musty odors, or discoloration on walls and ceilings. If you suspect a leak, we can confirm it quickly with a pressure test. **Q: How much damage can a small leak cause?** A: Even a pinhole leak can release 5 to 10 gallons of water per day. Over weeks or months, that leads to mold growth, structural wood rot, damaged insulation, and ruined drywall. Early detection saves thousands in repair costs compared to waiting until damage is visible. **Q: Do you repair slab leaks, or do I need a separate contractor?** A: We handle the complete process — detection, repair, and pressure verification. For slab leaks, we offer direct repair through the concrete, tunnel-under access, and full reroute options. We discuss the pros and cons of each approach for your specific situation. **Q: Will my homeowner's insurance cover leak damage?** A: Most policies cover sudden and accidental water damage but not gradual leaks or maintenance issues. We provide detailed documentation including photos, pressure readings, and repair descriptions that help support your insurance claim. We recommend filing promptly after discovery. Learn more: https://callelement.com/services/leak-detection-repair ### Pipe Repair Pipe repair and replacement services **Common Problems We Solve:** - Galvanized Pipe Corrosion — Homes built before the mid-1970s in the Apex area often have galvanized steel water supply pipes. Over 50+ years, these pipes corrode from the inside out, restricting flow, discoloring water, and eventually developing leaks at threaded joints. - Polybutylene Pipe Brittleness — Triangle-area homes built between 1978 and 1995 may contain polybutylene (poly-B) supply lines. Exposure to chlorine in municipal water causes this plastic to become brittle and crack, often with little warning. Whole-house repiping is the only reliable solution. - Tree Root Damage to Drain Pipes — Mature trees in established Apex neighborhoods send roots toward sewer and drain lines seeking moisture. Roots enter through joints and cracks, eventually crushing clay and Orangeburg pipe sections. - Pipe Settling from Clay Soil Movement — The expansive clay soils throughout Wake County swell when wet and shrink when dry. This seasonal movement puts stress on buried pipes, causing joints to separate and rigid pipes to crack over time. - Pinhole Leaks in Copper Pipes — Copper supply lines in some Triangle-area homes develop pinhole leaks due to aggressive water chemistry and electrical grounding issues. These leaks often appear in clusters, indicating a systemic problem rather than an isolated failure. **Frequently Asked Questions:** **Q: How do I know if my pipes are frozen?** A: Signs of frozen pipes include: no water or only a trickle when you turn on faucets, frost visible on exposed pipes, strange smells from drains (blockage), and bulging or cracked pipes. Pipes most at risk are in unheated areas like crawl spaces, attics, garages, and exterior walls. If you suspect frozen pipes, call us immediately—we can thaw them safely before they burst. **Q: What should I do if a pipe bursts?** A: First, shut off your main water valve immediately—know where it is before an emergency. Then call us for emergency service. While waiting: turn off electricity in affected areas if there's standing water, move valuables away from the water, and start removing water with towels or a wet vac if safe. Don't wait—water damage compounds quickly. **Q: How can I prevent frozen pipes?** A: Keep your home heated to at least 55°F, even when away. Open cabinet doors under sinks on exterior walls to let warm air circulate. Let faucets drip during extreme cold—moving water is less likely to freeze. Insulate exposed pipes in crawl spaces, attics, and garages. Seal gaps where cold air enters near pipes. Disconnect and drain outdoor hoses before winter. Learn more: https://callelement.com/services/pipe-repair ### Sump Pump Services Sump pump installation and repair **Common Problems We Solve:** - Sump Pump Failure During Storms — The time you need your sump pump most — during heavy rainfall — is also when power outages are most likely. Without a battery backup, your basement or crawl space floods right when conditions are worst. - Stuck or Failed Float Switch — The float switch tells the pump when to activate. Debris in the pit, mineral buildup from hard water, or a shift in the switch position can prevent it from triggering, leaving the pump idle while water rises. - Undersized Pump for Water Volume — Some Apex-area homes, particularly those in lower elevations near Jordan Lake or in neighborhoods with high water tables, experience more groundwater infiltration than a basic 1/3 HP pump can handle. - Frozen or Blocked Discharge Line — If the outdoor discharge line freezes during a cold snap or becomes blocked by debris or soil, water backs up into the pit and overflows. Proper discharge line design with freeze protection prevents this. **Frequently Asked Questions:** **Q: How often should I replace my sump pump?** A: Most sump pumps last 7 to 10 years with regular maintenance. If yours runs frequently — common in some Apex neighborhoods with higher water tables — expect closer to 5 to 7 years. We recommend proactive replacement before failure rather than waiting for an emergency. **Q: Do I need a battery backup sump pump?** A: We strongly recommend it for every home with a sump system. North Carolina thunderstorms frequently knock out power, and that's exactly when groundwater levels spike. A battery backup provides 8 to 12 hours of pumping capacity during an outage. **Q: My sump pump runs constantly — is that normal?** A: Frequent cycling can indicate a high water table, an undersized pump, a stuck check valve, or a plumbing leak adding water to the pit. We diagnose the cause and recommend solutions — which may be a larger pump, improved exterior drainage, or a plumbing repair. **Q: Can you install a sump pump in a crawl space?** A: Absolutely. Many Triangle-area homes have crawl spaces rather than basements. We install sump pits and pumps in crawl spaces as part of moisture management systems, often coordinating with encapsulation and dehumidifier installation. Learn more: https://callelement.com/services/sump-pump-services ### Tankless Water Heaters On-demand water heating solutions **Common Problems We Solve:** - Hard Water Scale Buildup in Heat Exchanger — The Triangle area's moderately hard water deposits calcium and magnesium inside the tankless heat exchanger over time. Without annual descaling, efficiency drops, error codes appear, and the unit may shut down to protect itself. - Undersized Gas Line Causing Weak Performance — Many homes switching from a 40-gallon tank to tankless need a gas line upgrade. A tankless unit draws up to 199,000 BTU — roughly four times what a standard tank heater uses — and an undersized gas line starves the unit. - Cold Water Sandwich Effect — Some tankless units produce a brief burst of cold water between hot water draws, which feels like the hot water cuts out momentarily. Modern recirculation systems and buffer tanks eliminate this issue. - Venting Requirements for Indoor Units — Tankless units need dedicated stainless steel venting (for non-condensing models) or PVC venting (for condensing models). Using improper venting materials is a safety hazard and code violation that voids the warranty. **Frequently Asked Questions:** **Q: How much does a tankless water heater save on energy bills?** A: The U.S. Department of Energy reports 24% to 34% energy savings for homes that use less than 41 gallons of hot water daily, and 8% to 14% for higher-usage homes. For a typical Apex household, that translates to roughly $100 to $200 per year in gas savings. **Q: Can a tankless water heater keep up with multiple showers at once?** A: Yes, when properly sized. A correctly selected tankless unit for a 3-bathroom home can deliver 8 to 10 gallons per minute — enough for two showers, a dishwasher, and a sink running simultaneously. Sizing is critical, which is why we perform a detailed demand calculation. **Q: How often does a tankless water heater need maintenance?** A: In the Triangle area with our moderately hard water, we recommend annual descaling to flush mineral buildup from the heat exchanger. This 45-minute service maintains efficiency, prevents error codes, and keeps your manufacturer warranty valid. **Q: Is it worth switching from a tank to tankless?** A: If your current tank water heater is approaching 10 to 12 years old, a tankless replacement makes excellent financial sense. You'll gain endless hot water, cut energy costs, reclaim floor space, and install a system that lasts 20+ years. The higher upfront cost pays back through energy savings and longevity. Learn more: https://callelement.com/services/tankless-water-heaters ### Toilet Repair Toilet repair and replacement **Common Problems We Solve:** - Constantly Running Toilet — A running toilet wastes up to 200 gallons of water per day. The most common causes are a worn flapper that no longer seals, a faulty fill valve that won't shut off, or a float set too high. Hard water minerals in the Apex area accelerate flapper and valve deterioration. - Toilet Rocking or Leaking at the Base — If your toilet rocks when you sit or you notice water seeping around the base, the wax ring seal has likely failed. In homes with clay soil settling, the toilet flange may also have dropped below floor level, requiring a flange extender or replacement. - Weak or Incomplete Flush — Mineral deposits from hard water can clog the rim jets and siphon jet inside the bowl, reducing flush power. Older toilets with 3.5 or 5-gallon tanks may also have calcium-restricted fill valves that don't allow the tank to fill completely. - Frequent Clogging — If your toilet clogs regularly with normal use, the problem is often downstream — a partially blocked drain line, root intrusion, or a belly in the pipe beneath the floor. Repeated plunging treats the symptom while the real issue worsens. **Frequently Asked Questions:** **Q: Is it worth repairing an old toilet or should I replace it?** A: If your toilet is less than 15 years old and the issue is a running mechanism or minor leak, repair is usually the smart choice. For toilets older than 20 years, especially 3.5 or 5-gallon models, replacement with a modern 1.28-gallon high-efficiency toilet saves water, improves flush performance, and costs less over time. **Q: Why does my toilet keep running after I jiggle the handle?** A: Jiggling works temporarily because it repositions the flapper over the flush valve seat. This means the flapper is warped, has mineral buildup, or has lost its flexibility — all common in hard water areas. Replacing the flapper is a quick, inexpensive fix that stops the waste. **Q: What toilet do you recommend for a family home?** A: We frequently install the Toto Drake II and American Standard Champion 4 for families. Both feature powerful flush systems that handle heavy use, comfort-height seating, and durable components that resist our local hard water conditions. Both are WaterSense certified at 1.28 gallons per flush. **Q: How long does a toilet installation take?** A: A straightforward toilet replacement on an existing flange takes about one hour. If the flange needs repair or the floor around the toilet requires attention, expect 90 minutes to two hours. We always test with multiple flushes and check for leaks before we leave. Learn more: https://callelement.com/services/toilet-repair ### Water Heater Installation New water heater installation **Common Problems We Solve:** - No Hot Water — Complete Failure — When a water heater stops producing hot water entirely, the cause is typically a failed heating element (electric), a dead thermocouple or gas valve (gas), or a pilot light issue. Units older than 10 years may not be worth repairing. - Rusty or Discolored Hot Water — If only your hot water is rusty, the anode rod inside the tank has likely been consumed and the tank itself is corroding. This is especially common in Apex-area homes where hard water accelerates anode rod depletion. - Leaking from the Bottom of the Tank — A puddle beneath your water heater usually means the tank lining has failed internally. This is not repairable — the unit needs replacement before the leak worsens and causes water damage to your home. - Popping or Rumbling Noises — Sediment from Triangle-area hard water settles at the bottom of the tank and hardens over time. When the burner heats water trapped beneath this sediment layer, it creates popping and rumbling sounds. Heavy buildup reduces efficiency by up to 30%. **Frequently Asked Questions:** **Q: How long does a water heater installation take?** A: A standard tank-to-tank replacement typically takes 2 to 3 hours. If we need to upgrade the gas line, modify venting, or switch from electric to gas (or vice versa), the project may take 4 to 6 hours. We provide a time estimate before starting. **Q: Should I get a gas or electric water heater?** A: It depends on your home's utility infrastructure and your priorities. Gas heaters have faster recovery rates and lower operating costs in most Triangle-area rate structures. Electric models are simpler to install and maintain. Hybrid heat pump electrics offer the lowest operating costs overall but need space and ambient warmth to perform optimally. **Q: What size water heater does my family need?** A: For a household of 2 to 3 people, a 40-gallon tank is typically sufficient. Families of 4 to 5 should consider 50 gallons, and larger households may need 65 to 80 gallons or a tankless system. We base our recommendation on fixture count and peak usage patterns, not just family size. **Q: Do I need an expansion tank with my new water heater?** A: Yes. North Carolina plumbing code requires a thermal expansion tank on any closed plumbing system — which includes most homes with a backflow preventer or pressure-reducing valve on the main water line. We include expansion tank installation as a standard part of every water heater replacement. Learn more: https://callelement.com/services/water-heater-installation ### Water Heater Repair Tank and tankless water heater repair **Common Problems We Solve:** - Lukewarm Water or Slow Recovery — If your water gets warm but not hot, or takes much longer to reheat between uses, the lower heating element (electric) or a sediment-covered burner (gas) is likely the cause. Heavy sediment from Triangle-area hard water insulates the tank bottom, forcing the system to work harder. - Pilot Light Won't Stay Lit — A thermocouple that can't sense the pilot flame signals the gas valve to shut off fuel supply. This safety device wears out over time and is one of the most common gas water heater repairs we perform. - T&P Relief Valve Discharge — If the temperature and pressure relief valve is dripping or periodically releasing water, it may indicate excessive pressure in your system, a failed expansion tank, or a faulty valve — all of which require professional evaluation. - Anode Rod Depletion and Rotten Egg Smell — When the anode rod is fully consumed, bacteria can react with residual magnesium or aluminum in the tank, producing hydrogen sulfide gas — the rotten egg smell in hot water. Replacing the anode rod and treating the tank eliminates this issue. **Frequently Asked Questions:** **Q: Why is my water heater not producing hot water?** A: Common causes include a tripped circuit breaker or blown fuse (electric), a pilot light that's gone out (gas), a faulty thermostat, a broken heating element, or sediment buildup in the tank. For gas heaters, check if the pilot light is lit. For electric, check your breaker panel. If these basics don't solve it, call us for a diagnostic—we can usually identify the issue quickly. **Q: How long do water heaters last?** A: Traditional tank water heaters typically last 8-12 years, while tankless water heaters can last 15-20 years with proper maintenance. Signs your water heater is failing include rusty water, rumbling noises, leaks around the base, inconsistent temperatures, and water that's not as hot as it used to be. If your unit is over 10 years old and having issues, replacement is often more cost-effective than repair. **Q: Should I repair or replace my water heater?** A: Consider replacement if: the unit is over 10 years old, repairs would cost more than 50% of a new unit, you're seeing rust or corrosion, or you're experiencing frequent breakdowns. Repair makes sense for: newer units, minor issues like a faulty thermostat or heating element, or if you're not ready for the upfront cost of replacement. We'll give you an honest assessment and options. Learn more: https://callelement.com/services/water-heater-repair ### Water Softeners Water softener systems and service **Common Problems We Solve:** - Scale Buildup in Pipes and Fixtures — Hard water deposits calcium and magnesium scale inside pipes, water heaters, and on faucets and showerheads, reducing flow, efficiency, and equipment lifespan over time. - Water Heater Efficiency Loss — Scale accumulation on water heater elements and tank walls acts as insulation, forcing the heater to work harder and increasing energy bills by up to 25 percent. - Dry Skin and Hair — Hard water minerals strip natural oils from skin and hair, causing dryness, irritation, and dull hair. Many homeowners notice an immediate improvement after softener installation. - Soap and Detergent Waste — Hard water prevents soap from lathering effectively, requiring 2 to 3 times more soap, shampoo, and detergent to achieve the same cleaning results. - Spots and Film on Dishes and Glass — Hard water leaves white spots and cloudy film on dishes, glassware, and shower doors that no amount of scrubbing fully removes. **Frequently Asked Questions:** **Q: How do I know if I need a water softener?** A: If you see white scale on faucets, spots on dishes, or your soap does not lather well, you likely have hard water. We offer free hardness testing to confirm. Water above 7 grains per gallon is considered hard. **Q: How much salt does a water softener use?** A: A typical household water softener uses about 40 to 80 pounds of salt per month depending on water hardness and usage. High-efficiency models use significantly less by regenerating only when needed. **Q: Is softened water safe to drink?** A: Yes, softened water is safe to drink. The softening process adds a small amount of sodium—typically 20 to 30 mg per 8-ounce glass, far less than a slice of bread. If sodium is a concern, we can install a reverse osmosis system at the kitchen sink. **Q: How long does a water softener last?** A: A quality water softener lasts 15 to 20 years with proper maintenance. The resin bed may need replacement after 10 to 15 years depending on water chemistry and usage. **Q: Will a water softener affect my water pressure?** A: A properly sized softener has minimal impact on water pressure. We size the system to handle your peak flow demand so you will not notice a difference during showers or when running multiple fixtures. Learn more: https://callelement.com/services/water-softeners ### Fall Heating Tune-up Pre-winter heating system tune-up **Common Problems We Solve:** - Cracked Heat Exchangers — Thermal stress from years of heating cycles can cause cracks in the heat exchanger, creating a serious carbon monoxide risk that is invisible without professional inspection. - Dirty Flame Sensors — A corroded or dirty flame sensor causes the furnace to ignite briefly then shut off within seconds, leaving your home without heat. This is the number one fall service call. - Clogged Condensate Drains — High-efficiency furnaces produce condensation that must drain properly. Clogged drain lines cause water backup that triggers system shutdowns or water damage. - Worn Igniter Elements — Hot surface igniters become brittle with age and can crack without warning, leaving your furnace unable to light when temperatures drop. - Neglected Filter Changes — A clogged filter restricts airflow, causing the furnace to overheat and cycle on the high-limit switch, leading to uneven heating and premature component wear. **Frequently Asked Questions:** **Q: When should I schedule my fall heating tune-up?** A: The best time is September or early October, before the first cold snap. This ensures any issues are caught and repaired before you need your heat, and scheduling is easier before the busy season. **Q: How often does my heating system need a tune-up?** A: Annual tune-ups are recommended for all furnaces and heat pumps. Regular maintenance extends equipment life, maintains warranty coverage, and keeps energy bills in check. **Q: What is included in a heating tune-up?** A: Our 20-point inspection covers burner operation, heat exchanger integrity, safety controls, thermostat calibration, blower motor service, filter replacement, combustion analysis, and carbon monoxide testing. **Q: Can a tune-up really save me money on energy bills?** A: Yes. A well-maintained furnace runs 10 to 15 percent more efficiently than a neglected one. The tune-up typically pays for itself in energy savings within the first few months of winter. **Q: Will you let me know if my furnace needs to be replaced?** A: Absolutely. If we find issues that make repair impractical—like a cracked heat exchanger or a system nearing end-of-life—we will give you an honest assessment with replacement options and pricing. Learn more: https://callelement.com/services/fall-heating-tune-up ### Plumbing Remodeling Comprehensive bathroom and kitchen plumbing upgrades for renovation projects **Common Problems We Solve:** - Outdated Pipes Hidden Behind Walls — Remodeling often reveals galvanized supply pipes, cast iron drains, or lead solder joints that should be replaced. Addressing these during a remodel — when walls are already open — is far more cost-effective than doing it later. - Inadequate Venting for New Fixture Layouts — Moving a sink or adding a bathroom requires proper drain venting to prevent slow drains and sewer gas entry. Many DIY and budget remodels skip this step, creating chronic drainage problems. - Undersized Water Supply for Added Fixtures — Adding a second bathroom or a high-flow rain shower to an older Apex home may exceed the capacity of the existing 1/2-inch supply lines. We assess and upgrade supply sizing so every fixture gets adequate pressure. - Code Compliance Gaps in Older Homes — Plumbing in homes built decades ago often doesn't meet current NC codes. A remodel triggers code requirements for the affected area, so it's essential to have a licensed plumber who knows exactly what inspectors will look for. **Frequently Asked Questions:** **Q: Do I need a separate plumbing permit for my remodel?** A: In most cases, yes. Any work that modifies drain, vent, supply, or gas lines in Apex or Wake County requires a plumbing permit and inspection. We handle the permit application and coordinate inspections as part of our service. **Q: How far in advance should I schedule the plumber for my remodel?** A: Ideally, involve us during the design phase before demolition begins. We can identify potential challenges, plan pipe routes, and coordinate with your contractor's schedule. For the rough-in phase, give us at least one to two weeks' notice. **Q: Can you move my kitchen sink to a different wall?** A: Yes, but it involves rerouting both supply and drain lines, including proper venting. The complexity depends on your home's structure and whether we're crossing floor joists or running through a slab. We assess feasibility during a site visit. **Q: Should I upgrade my pipes during a bathroom remodel?** A: If your walls are already open and you have galvanized or polybutylene pipes, absolutely. Upgrading to PEX while the walls are exposed costs a fraction of what it would as a standalone project. It also gives you peace of mind for decades to come. Learn more: https://callelement.com/services/plumbing-remodeling ### Filter Replacement Regular filter replacement service **Common Problems We Solve:** - Clogged Filters Reducing Airflow — A dirty filter forces your HVAC system to work harder, increasing energy consumption by 5-15% and causing strain on the blower motor. In dusty Triangle-area conditions, filters clog faster than many homeowners expect. - Wrong Filter Size or Type — Using the wrong filter size allows unfiltered air to bypass the filter, while an overly restrictive filter can starve your system of airflow and cause freezing or overheating. Proper sizing is essential. - Allergies and Poor Air Quality — North Carolina's high pollen counts, pet dander, and humidity create challenging indoor air quality. Upgrading from a basic fiberglass filter to a MERV 11-13 pleated filter captures significantly more allergens and particles. - Forgetting to Change Filters — Out of sight, out of mind—most homeowners forget to change filters regularly. Running a dirty filter for months damages your system, worsens air quality, and increases your Duke Energy bill. **Frequently Asked Questions:** **Q: How often should I change my HVAC filter?** A: Standard 1-inch filters should be changed every 30-90 days depending on usage, pets, and allergies. Thicker 4-5 inch media filters last 6-12 months. During peak NC summer when your system runs constantly, check filters monthly. **Q: What MERV rating filter should I use?** A: For most Triangle-area homes, a MERV 11-13 pleated filter provides excellent filtration without restricting airflow. Higher ratings (MERV 14+) may require a filter cabinet upgrade. We recommend against MERV 16+ unless your system is specifically designed for it. **Q: Can a better filter help with allergies?** A: Absolutely. Upgrading from a basic fiberglass filter (MERV 1-4) to a pleated filter (MERV 11-13) captures up to 95% of pollen, dust mites, mold spores, and pet dander. For severe allergies, we offer whole-home air purification systems. **Q: What happens if I don't change my filter?** A: A severely clogged filter restricts airflow, causing your system to overheat or freeze, increasing energy costs by 5-15%, reducing equipment lifespan, and allowing dirty air to circulate through your home. It's one of the most common causes of HVAC service calls we see. Learn more: https://callelement.com/services/filter-replacement ### Furnace Installation New furnace installation and replacement **Common Problems We Solve:** - Improperly Sized Furnace — An oversized furnace short cycles and wastes energy, while an undersized unit runs constantly without reaching desired temperatures. Proper Manual J load calculations—not rules of thumb—are essential for Triangle-area homes where heating demands vary significantly. - Poor Ductwork Compatibility — Installing a new high-efficiency furnace on old, leaky ductwork is like putting a new engine in a car with flat tires. Duct sealing or modification is often needed to capture the full efficiency of modern equipment. - Incorrect Venting for High-Efficiency Units — High-efficiency condensing furnaces (90%+ AFUE) require PVC venting rather than traditional metal flues. Improper venting can cause dangerous exhaust issues and void manufacturer warranties. - Neglecting Thermostat Upgrades — Pairing a new variable-speed or modulating furnace with an old single-stage thermostat prevents you from utilizing the advanced comfort and efficiency features you paid for. **Frequently Asked Questions:** **Q: How much does a new furnace cost in Apex, NC?** A: A new furnace installation in Apex typically costs between $3,500 and $7,500, depending on the furnace type, efficiency rating, and your home's requirements. High-efficiency models cost more upfront but can save 20-30% on heating bills. We provide free in-home estimates with transparent pricing and financing options. **Q: What size furnace do I need for my home?** A: Furnace size is measured in BTUs and depends on your home's square footage, insulation, ceiling height, and climate. A typical 2,000 sq ft home in the Triangle area needs 60,000-80,000 BTUs. Undersized units run constantly while oversized ones cycle too frequently. We perform a Manual J load calculation to determine the exact size for optimal comfort and efficiency. **Q: How long does furnace installation take?** A: Most furnace installations are completed in one day, typically 4-8 hours. Complex installations involving ductwork modifications or switching fuel types may take longer. We schedule installations at your convenience and always clean up before leaving. Learn more: https://callelement.com/services/furnace-installation ### Boiler Services Boiler repair, maintenance, and installation **Common Problems We Solve:** - Low Boiler Pressure or Leaks — A drop in system pressure usually indicates a leak somewhere in the piping, radiators, or the boiler itself. Even small leaks can cause inconsistent heating and, if ignored, lead to significant water damage in your home. - Noisy Operation—Kettling and Banging — Rumbling, banging, or whistling sounds from your boiler often indicate limescale buildup on the heat exchanger, trapped air in the system, or a failing circulator pump that needs professional attention. - Uneven Heat Across Zones — When some rooms heat well while others stay cold, the issue often lies with stuck zone valves, air-locked radiators, or circulator pump problems rather than the boiler itself. - Pilot Light or Ignition Problems — Older standing-pilot boilers and newer electronic-ignition models each have distinct failure modes. Thermocouple failures, dirty flame sensors, and draft issues are common causes we diagnose and repair regularly. - Rusty or Discolored Water — Corrosion inside the boiler or piping can produce rusty water and indicate the system may need flushing, chemical treatment, or component replacement before a major failure occurs. **Frequently Asked Questions:** **Q: How long do boilers typically last?** A: A well-maintained boiler can last 15 to 30 years depending on the type and quality. Cast-iron boilers tend to have the longest lifespan. Annual maintenance is the single biggest factor in reaching the upper end of that range. **Q: Are boiler heating systems common in the Raleigh-Durham area?** A: While forced-air systems dominate the Triangle market, many older homes—particularly in established neighborhoods of Raleigh, Durham, and Chapel Hill—have boiler systems with radiators or baseboard heat. We service all of them. **Q: Is a boiler more efficient than a furnace?** A: Modern condensing boilers can achieve 95%+ efficiency, comparable to high-efficiency furnaces. Boilers also offer advantages in comfort since hydronic heat is radiant and does not blow dry air. The best choice depends on your home and preferences. **Q: Why is my boiler making banging noises?** A: Banging or kettling sounds usually indicate limescale buildup restricting water flow through the heat exchanger, trapped air in the system, or a failing circulator pump. All of these are repairable, but should be addressed promptly to prevent further damage. Learn more: https://callelement.com/services/boiler-services ### Heat Pump Services Heat pump repair, maintenance, and installation **Common Problems We Solve:** - Heat Pump Running Constantly in Cold Weather — Heat pumps naturally run longer cycles than furnaces, but continuous operation during moderate Triangle winter temperatures may indicate low refrigerant, a dirty outdoor coil, or a failed reversing valve that needs professional diagnosis. - Ice Buildup on the Outdoor Unit — Light frost on the outdoor coil is normal and handled by the defrost cycle. However, heavy ice accumulation—especially after freezing rain events common in the Triangle—signals a defrost control issue, low refrigerant, or restricted airflow. - Auxiliary Heat Running Too Often — If your electric strip heat or gas backup engages frequently during mild winter weather, the heat pump may have a refrigerant problem, a stuck reversing valve, or a thermostat configuration issue driving up your energy bills unnecessarily. - Poor Heating Output Despite Running — A heat pump that runs but does not adequately heat your home may be suffering from a failed compressor valve, incorrect refrigerant charge, or restricted airflow—any of which reduce the system ability to extract heat from outdoor air. - Unusual Noises During Defrost Cycles — A whooshing sound when the reversing valve switches is normal. However, grinding, screeching, or loud buzzing noises during defrost can indicate a failing reversing valve solenoid or compressor issue. **Frequently Asked Questions:** **Q: Do heat pumps work in North Carolina winters?** A: Yes, heat pumps work excellently in North Carolina's mild winters. Modern heat pumps operate efficiently down to 25-30°F, which covers most Triangle winter days. For the occasional cold snap, heat pumps include auxiliary heating. Many Apex and Cary homeowners use heat pumps as their primary heating and cooling system year-round. **Q: What's the difference between a heat pump and a furnace?** A: A furnace burns fuel (gas or oil) to generate heat, while a heat pump transfers heat from outside air into your home using electricity. Heat pumps provide both heating and cooling in one system, are more energy-efficient in mild climates, and have lower operating costs. Furnaces heat faster in extreme cold but cost more to run. **Q: How much does heat pump installation cost?** A: Heat pump installation in the Apex area typically ranges from $4,500 to $12,000, depending on system size, efficiency rating (SEER/HSPF), and installation complexity. While the upfront cost is higher than a furnace alone, a heat pump replaces both your furnace and AC. Many homeowners see 30-50% savings on heating costs. Learn more: https://callelement.com/services/heat-pump-services ### Heating Tune-up Annual heating system maintenance **Common Problems We Solve:** - Dirty Flame Sensor Causing Lockouts — A film of oxidation builds on the flame sensor over time, preventing the furnace from detecting the burner flame. This is the number one cause of heating failures in the Triangle and is easily prevented with annual cleaning during a tune-up. - Clogged Air Filters Reducing Efficiency — Filters that go unchanged for months—especially in homes with pets or near construction—restrict airflow, force the system to work harder, and can trigger safety limit switches that shut down heating. - Worn Capacitors and Aging Motors — Blower motor capacitors weaken gradually and can fail suddenly during cold weather. A tune-up identifies weak capacitors and worn motor bearings before they leave you without heat. - Condensate Drain Blockages — High-efficiency furnaces produce condensation that must drain properly. Algae and mineral buildup can clog the drain line, causing the furnace to shut down as a safety precaution. **Frequently Asked Questions:** **Q: What's included in a heating tune-up?** A: Our heating tune-up includes a 20+ point inspection: cleaning the burners and heat exchanger, checking gas connections for leaks, testing the ignition system, inspecting the flue and venting, lubricating moving parts, checking electrical connections, calibrating the thermostat, replacing the air filter, and testing safety controls. We also measure system efficiency and airflow. **Q: How often should I service my furnace?** A: Your furnace should be professionally serviced once a year, ideally in fall before the heating season. Annual maintenance extends equipment life by 5-10 years, maintains efficiency (saving 10-15% on heating bills), catches small problems before they become expensive repairs, and keeps your manufacturer warranty valid. **Q: Is it too late to schedule a fall tune-up?** A: It's never too late to service your heating system. While fall is ideal, a winter tune-up still provides benefits: improved efficiency, safer operation, and catching issues before they cause a breakdown on the coldest day. We have availability throughout the season and can often schedule within a few days. Learn more: https://callelement.com/services/heating-tune-up ### Emergency Heat Repair 24/7 emergency heating repair **Common Problems We Solve:** - Complete Heat Loss During a Freeze — Sudden temperature drops in the Triangle can push heating systems past their limits, especially heat pumps without adequate auxiliary heat. A system that was borderline can fail completely when outdoor temperatures plunge into the teens or twenties. - Gas Furnace Ignition Failure — Furnaces that have been dormant through warm months may develop corroded flame sensors or failed igniters that only become apparent when you need heat most—often late at night during the first serious cold front. - Frozen Heat Pump Coils — Ice buildup on outdoor heat pump units during freezing rain or sleet storms—common in the Triangle—can overwhelm the defrost cycle and shut down heating operation entirely. - Thermostat or Control Board Failure — Electronic control failures can strike without warning, leaving your heating system unresponsive. Modern systems with digital controls are particularly sensitive to power surges during winter storms. **Frequently Asked Questions:** **Q: Do you offer 24/7 emergency heating repair?** A: Yes, Element Service Group provides 24/7 emergency heating repair throughout Apex, Cary, Raleigh, and the Triangle area. When your heat goes out on a cold night, call us anytime. We dispatch technicians around the clock because we understand that a heating emergency can't wait until morning. **Q: My furnace stopped working - how fast can you come out?** A: For heating emergencies, we prioritize same-day service and often arrive within 1-2 hours. During extreme cold weather, we triage calls to help the most urgent situations first—homes with elderly residents, infants, or no backup heat source get priority. Call us immediately and we'll give you an accurate arrival time. **Q: What should I do while waiting for emergency heat repair?** A: First, check your thermostat batteries and settings. Then check if the furnace filter is clogged—a dirty filter can cause shutdowns. If you smell gas, leave immediately and call 911. While waiting, use space heaters safely (away from furniture and curtains), close off unused rooms to conserve heat, and open cabinet doors to prevent pipe freezing. Learn more: https://callelement.com/services/emergency-heat-repair ### AC Repair Air conditioner repair and troubleshooting **Common Problems We Solve:** - AC Not Cooling or Blowing Warm Air — This is often caused by low refrigerant from a leak, a failed compressor, a frozen evaporator coil, or a malfunctioning expansion valve. Our technicians systematically diagnose the root cause rather than guessing. - AC Won't Turn On — A system that won't start may have a tripped breaker, blown fuse, failed capacitor, burned contactor, or a faulty thermostat. Capacitor failures are especially common in the Triangle's hot summers due to the strain of extended run cycles. - Strange Noises from the AC Unit — Grinding sounds often indicate a failing fan motor bearing. Banging or clanking suggests a loose or broken component inside the compressor. Squealing points to belt or motor issues. Each sound tells a specific diagnostic story. - AC Leaking Water Inside the Home — Indoor water leaks typically result from a clogged condensate drain line, cracked drain pan, or frozen evaporator coil that's melting faster than the drain can handle. North Carolina's humidity makes condensate drainage issues particularly common. - AC Short Cycling or Running Constantly — Short cycling stresses components and drives up energy costs. Common causes include an oversized system, low refrigerant, dirty coils, or a failing compressor. A system that runs nonstop may be undersized, low on charge, or have significant duct leakage. **Frequently Asked Questions:** **Q: How quickly can you get to my home for an AC repair?** A: For standard AC repairs in the Apex, Cary, Raleigh, and surrounding areas, we typically offer same-day or next-day service. During peak summer months (June-August), demand is highest, so we recommend calling early in the day. Emergency repairs are prioritized and dispatched as quickly as possible. **Q: How much does an AC repair cost?** A: Repair costs depend on the specific problem and parts needed. A capacitor replacement might run $150-$300, while a compressor replacement can range from $1,500-$2,500+. We charge a diagnostic fee to identify the problem, then provide a flat-rate repair quote before proceeding. The diagnostic fee is waived if you approve the repair. **Q: Is it worth repairing my older AC system?** A: As a general guideline, if a repair costs more than 50% of a new system and your equipment is over 10 years old, replacement often makes more financial sense. We'll give you an honest assessment factoring in your system's age, repair history, efficiency, and the cost of the specific repair needed. **Q: Why did my AC stop working on the hottest day?** A: This is extremely common. Peak heat days push your system to maximum capacity for extended periods. Components like capacitors, compressors, and fan motors that are already weakened by wear are most likely to fail under this extreme stress — similar to how a worn tire is most likely to blow out on a long highway drive. Learn more: https://callelement.com/services/ac-repair ### AC Installation New AC system installation and replacement **Common Problems We Solve:** - Aging System Past Its Prime — If your AC is 12-15+ years old, it likely uses R-22 refrigerant (now phased out) and operates at a fraction of modern efficiency standards. A new system can cut cooling costs by 30-50% while providing superior comfort. - Frequent Costly Repairs — When repair bills start stacking up — especially for compressor, condenser coil, or control board failures — replacement often becomes the smarter financial decision. We help you compare repair vs. replacement costs honestly. - Home Addition or Renovation — Adding square footage, finishing a basement, or converting a garage requires additional cooling capacity. Your existing system may not handle the increased load, leading to hot spots and excessive runtime. - Uneven Temperatures and Humidity Issues — Persistent hot and cold spots throughout your home often indicate an improperly sized or aging system. Modern variable-speed equipment provides precise temperature and humidity control room by room. **Frequently Asked Questions:** **Q: How long does an AC installation take?** A: Most residential AC installations are completed in a single day, typically 6-10 hours. If significant ductwork modifications, electrical upgrades, or a complete system changeout (indoor and outdoor units) is required, the project may extend to two days. **Q: What SEER rating should I choose for my new AC?** A: For the Raleigh-Durham area, we generally recommend 16 SEER2 or higher. The hot, humid Triangle summers mean your AC runs extensively, so higher-efficiency systems pay for themselves faster here than in milder climates. We'll show you a cost-benefit comparison for different efficiency levels. **Q: Do I need to replace my furnace when I replace my AC?** A: Not always, but it's often recommended. Your indoor coil and blower are part of the heating system, and mismatched components reduce efficiency and can void warranties. We'll evaluate your existing equipment and give you honest advice on what actually needs replacing. **Q: What brands do you install?** A: We install and service all major brands including Carrier, Trane, Lennox, Rheem, Goodman, and Amana. We'll recommend the best option based on your budget, efficiency goals, and the specific needs of your home rather than pushing any single brand. Learn more: https://callelement.com/services/ac-installation ### AC Tune-up Annual AC maintenance and inspection **Common Problems We Solve:** - Dirty Coils Reducing Efficiency — Even a thin layer of dirt on your condenser or evaporator coils significantly reduces heat transfer, forcing your system to work harder and longer. Annual cleaning restores rated efficiency and prevents compressor strain. - Weak Capacitors Approaching Failure — Capacitors degrade gradually and are the #1 cause of AC breakdowns during summer. A tune-up catches capacitors testing below specification so they can be replaced proactively for $150 instead of failing as a $300+ emergency call. - Clogged Condensate Drain Lines — North Carolina's humidity means your AC removes gallons of moisture daily. Without regular clearing, algae and biofilm clog the drain line, causing water backup that can damage ceilings, walls, and trigger a system safety shutdown. - Low Refrigerant from Slow Leaks — Small refrigerant leaks may not be noticeable day-to-day but gradually reduce cooling capacity and efficiency. A tune-up includes pressure testing to detect slow leaks before they cause compressor damage. **Frequently Asked Questions:** **Q: How often does my AC need a tune-up?** A: We recommend annual AC tune-ups, ideally in spring (March-May) before the cooling season begins. This timing ensures your system is ready for the heavy demand of a Triangle summer and gives you time to address any issues found before they become urgent. **Q: What's the difference between a tune-up and just changing my filter?** A: Changing your filter is important but it's only one small part of proper maintenance. A professional tune-up includes electrical testing, refrigerant verification, coil cleaning, drain line service, and performance measurements that you can't do with a filter swap alone. These checks catch failing components and efficiency losses. **Q: Will a tune-up fix my AC problem?** A: A tune-up is preventive maintenance, not a repair service. However, tune-ups often uncover the cause of minor issues like reduced cooling or unusual noises. If we find a problem during your tune-up, we'll provide a separate repair estimate so you can decide how to proceed. Learn more: https://callelement.com/services/ac-tune-up ### Ductless Mini-Split Ductless AC and heating systems **Common Problems We Solve:** - No Ductwork in Additions or Conversions — Garage conversions, sunrooms, bonus rooms, and home additions in Triangle-area homes often lack ductwork. Extending existing ducts is expensive and inefficient—a mini-split provides dedicated heating and cooling without any ductwork. - Hot or Cold Rooms That Ducts Can't Fix — Some rooms are perpetually uncomfortable despite adjusting vents and thermostats. Ductless mini-splits provide independent climate control directly in the problem area without affecting the rest of your system. - Inefficient Window Units — Window AC units are noisy, unsightly, block natural light, create security vulnerabilities, and use far more energy than a mini-split. Upgrading to a ductless system dramatically improves comfort, efficiency, and home appearance. - Older Homes Without Central HVAC — Some historic and older Triangle-area homes were never designed for central duct systems. Mini-splits provide whole-home heating and cooling through a multi-zone configuration without invasive ductwork installation. **Frequently Asked Questions:** **Q: How much does a ductless mini-split cost?** A: A single-zone mini-split system with installation typically costs $3,500-$5,500. Multi-zone systems serving 2-4 rooms range from $6,000-$15,000 depending on capacity and features. We provide detailed quotes after evaluating your specific needs. **Q: Can a mini-split heat my home in winter?** A: Yes. Modern mini-split heat pumps operate efficiently in North Carolina's winters, providing comfortable heating down to 5-15 degrees depending on the model. They're an excellent year-round solution for Triangle-area homes. **Q: How efficient are ductless mini-splits?** A: Mini-splits achieve SEER ratings of 20-30+, compared to 14-18 for most central systems. Plus, they eliminate the 25-30% energy loss that occurs in ductwork. Many Triangle homeowners see significant reductions in their Duke Energy bills. **Q: Are mini-splits noisy?** A: No. Indoor units operate at 19-32 decibels—quieter than a whisper or library. Outdoor units are similarly quiet compared to traditional AC condensers. You may forget the system is running. Learn more: https://callelement.com/services/ductless-mini-split ### AC Replacement Complete AC system replacement **Common Problems We Solve:** - System Using Phased-Out R-22 Refrigerant — R-22 (Freon) has been phased out under EPA regulations, making it extremely expensive when available. If your system uses R-22 and develops a leak, replacement is typically the only practical option — repair costs for refrigerant alone can exceed $1,000+. - Compressor Failure on an Aging System — A failed compressor on a unit that's 10+ years old is one of the clearest replacement indicators. The compressor is the most expensive single component, and replacing it in an aging system often leads to additional failures of other worn parts within months. - Declining Efficiency and Climbing Bills — AC systems lose approximately 5% efficiency per year without maintenance. A 15-year-old unit may be operating at half its original efficiency, meaning you're paying nearly double the energy costs compared to a modern high-efficiency replacement. - Inadequate Cooling for Your Needs — Home renovations, additions, or changes in occupancy may have outgrown your current system's capacity. An improperly sized system runs constantly without achieving comfortable temperatures or adequate humidity control. **Frequently Asked Questions:** **Q: How do I know when it's time to replace my AC instead of repairing it?** A: Key replacement indicators include: your system is 12+ years old and needs a major repair (compressor, coil, or refrigerant leak), it uses R-22 refrigerant, repair costs exceed 50% of a new system's price, or your energy bills have been climbing steadily. We provide a transparent cost comparison to help you decide. **Q: How much does a new AC system cost?** A: In the Triangle area, a complete AC replacement typically ranges from $4,500-$12,000+ depending on system size, efficiency rating, brand, and any ductwork modifications needed. We offer multiple options at different price points and provide financing to make high-efficiency systems accessible regardless of budget. **Q: Will a new AC system lower my electric bills?** A: Almost certainly, yes. If your current system is 10+ years old, a modern high-efficiency unit can reduce cooling costs by 30-50%. For example, upgrading from an old 10 SEER unit to a new 18 SEER2 system nearly doubles your cooling efficiency. We'll estimate your projected savings based on your actual usage. **Q: Can I just replace the outdoor unit and keep my indoor coil?** A: While technically possible in some cases, we generally don't recommend it. Mismatched components reduce efficiency, can void manufacturer warranties, and often lead to premature failures. A matched system ensures optimal performance, full warranty coverage, and the best return on your investment. Learn more: https://callelement.com/services/ac-replacement ### Refrigerant Services Refrigerant leak detection and recharge **Common Problems We Solve:** - Slow Refrigerant Leak — Gradual refrigerant loss causes your system to work harder, cool less effectively, and consume more energy over time. Many Apex homeowners notice slowly declining performance before realizing refrigerant is the culprit. - System Not Cooling Adequately — Low refrigerant is the most common cause of an AC that runs constantly but can't reach the set temperature—especially critical during Triangle area summers when outdoor temperatures exceed 90 degrees regularly. - Frozen Evaporator Coil — When refrigerant levels drop too low, the evaporator coil temperature falls below freezing, causing ice buildup that blocks airflow entirely. This can lead to water damage when the ice melts and compressor failure if not addressed. - R-22 Phase-Out Challenges — Older systems using R-22 (Freon) face escalating costs as this refrigerant has been phased out under EPA regulations. If your R-22 system develops a leak, converting to R-410A or replacing the system may be more economical than repeated recharges. **Frequently Asked Questions:** **Q: How do I know if my AC is low on refrigerant?** A: Common signs include: warm air from vents, system running constantly without reaching set temperature, ice on the refrigerant lines or evaporator coil, and higher than normal electricity bills. If you notice these symptoms during NC summer, call for a diagnosis promptly. **Q: Why does refrigerant get low?** A: Unlike fuel, refrigerant doesn't get consumed—it circulates in a sealed system. Low refrigerant always means there's a leak somewhere. Simply adding more without fixing the leak is a temporary fix that wastes money and harms the environment. **Q: My system uses R-22—what are my options?** A: R-22 production has been banned since 2020, making remaining supplies increasingly expensive ($75-$150+ per pound). Your options include repairing and recharging (short-term), converting to an R-410A-compatible system, or replacing with a new high-efficiency unit. We help you evaluate the most cost-effective path. **Q: How much does a refrigerant recharge cost?** A: Costs depend on refrigerant type and amount needed. R-410A recharges typically run $200-$500. R-22 recharges can cost $500-$1,500+ due to scarce supply. We always provide a complete diagnosis and quote before performing any work. Learn more: https://callelement.com/services/refrigerant-services ### Evaporator Coil Services Coil cleaning and replacement **Common Problems We Solve:** - Dirty or Clogged Coils — Dust, pet dander, and debris accumulate on coil fins over time, insulating the coils and reducing heat transfer by up to 30%, forcing the system to work harder. - Refrigerant Leaks at Coil Joints — Vibration and thermal expansion cause micro-cracks at brazed joints on the evaporator coil, leading to slow refrigerant loss and declining cooling performance. - Frozen Evaporator Coils — Low refrigerant, restricted airflow, or a failing blower motor can cause condensation on the coils to freeze, blocking airflow entirely and risking compressor damage. - Corrosion from VOCs — Volatile organic compounds from household cleaners, adhesives, and paints cause formicary corrosion—tiny pinhole leaks in copper coils that are difficult to repair. - Mismatched Coil and Condenser — When an outdoor unit is replaced without matching the indoor coil, the mismatch reduces efficiency, voids warranties, and can shorten equipment lifespan. **Frequently Asked Questions:** **Q: How do I know if my evaporator coil needs service?** A: Common signs include reduced cooling, ice forming on the indoor unit, higher energy bills, or the system short-cycling. A temperature split test (measuring air temperature at supply and return vents) can quickly confirm coil issues. **Q: Can a dirty evaporator coil be cleaned or does it need replacing?** A: In most cases, professional chemical cleaning restores performance. Replacement is recommended when coils have refrigerant leaks, severe corrosion, or when cleaning costs approach replacement value on older systems. **Q: How long does an evaporator coil replacement take?** A: Most residential coil replacements are completed in 2 to 4 hours, including recovery of existing refrigerant, coil swap, brazing, pressure testing, and recharging the system. **Q: Why does my evaporator coil keep freezing?** A: Freezing is typically caused by low refrigerant (from a leak), restricted airflow (dirty filter or failing blower), or a malfunctioning expansion valve. We diagnose and fix the underlying cause, not just the symptom. **Q: Does replacing the evaporator coil require replacing the whole system?** A: Not usually. If the coil is matched to your existing condenser and furnace, standalone replacement is fine. However, if your system uses R-22 refrigerant or is 15+ years old, a full system upgrade may be more cost-effective. Learn more: https://callelement.com/services/evaporator-coil-services ### Emergency AC Repair 24/7 emergency cooling repair **Common Problems We Solve:** - Complete AC Failure During a Heat Wave — When temperatures exceed 95 degrees F in the Triangle, AC systems run near maximum capacity for hours. Stressed capacitors, overworked compressors, and overheated motors are most likely to fail during these extreme conditions — exactly when you need cooling most. - AC Tripping the Circuit Breaker Repeatedly — An AC that trips its breaker is signaling a serious electrical issue — possibly a grounded compressor, shorted wiring, or a failing component drawing excessive current. This requires immediate professional diagnosis as it poses both a fire risk and equipment damage risk. - Refrigerant Leak Causing Complete Loss of Cooling — A sudden refrigerant leak can drop cooling capacity to zero. You may notice ice forming on the refrigerant lines or indoor coil, warm air from vents, and a system that runs continuously. Operating the system in this state can destroy the compressor. - Indoor Water Flooding from AC — A severely clogged condensate drain or cracked drain pan can cause significant water damage to ceilings, walls, and flooring. This is especially common during North Carolina's humid summer months when AC systems produce large volumes of condensate. **Frequently Asked Questions:** **Q: What qualifies as an AC emergency?** A: We consider it an emergency when you have no cooling at all, when temperatures pose a health risk (especially for elderly family members, young children, or pets), when you notice burning smells or electrical issues from your AC, or when water is actively flooding from your system. If you're unsure, call us — we'll help you determine the urgency. **Q: How much does emergency AC repair cost?** A: Emergency calls include a service/dispatch fee plus the flat-rate cost of whatever repair is needed. We provide the repair quote before beginning work so there are no surprises. The total depends on the specific failure — it could be as simple as a $200 capacitor replacement or as involved as a compressor repair. **Q: What should I do while waiting for the emergency technician?** A: Turn off the AC system at the thermostat to prevent further damage (especially if you hear unusual sounds or smell burning). Close blinds and curtains on sun-facing windows, use fans to circulate air, and stay hydrated. If water is leaking, place towels or containers to minimize damage and turn off the system immediately. **Q: Do you charge extra for evenings and weekends?** A: We charge a standard emergency dispatch fee that applies regardless of when you call. We don't inflate repair prices based on the time of day or day of the week. The repair cost is the same whether it's Tuesday at 2 PM or Saturday at 10 PM. Learn more: https://callelement.com/services/emergency-ac-repair ### Radiant Heating In-floor and radiant heating systems **Common Problems We Solve:** - Uneven Floor Temperatures — Cold spots in a radiant floor system often indicate air pockets trapped in hydronic tubing, a malfunctioning zone valve, or tubing spacing that does not account for areas with higher heat loss such as near exterior walls or large windows. - System Losing Pressure — A gradual pressure drop in a hydronic radiant system points to a leak in the tubing, fittings, or manifold. Even micro-leaks can cause the system to underperform and may lead to water damage if not located and repaired. - Slow Warm-Up Times — Radiant systems heat differently than forced air—warming surfaces rather than blowing hot air. However, excessively slow warm-up times can indicate an undersized heat source, improper water temperature settings, or insufficient insulation beneath the radiant system. - Circulator Pump Failure — The circulator pump is the heart of a hydronic radiant system. When it fails, hot water stops flowing through the tubing. Worn bearings, seized impellers, and electrical faults are common failure modes that require prompt professional repair. **Frequently Asked Questions:** **Q: Is radiant heating a good fit for homes in North Carolina?** A: Radiant heating works beautifully as supplemental heating in NC homes—especially in tile bathrooms, kitchens, and basements where cold floors are uncomfortable during winter. Whole-home radiant is less common here than in colder climates, but it delivers exceptional comfort for those who choose it. **Q: Can radiant heating be installed in an existing home?** A: Yes, though it is easier during renovation. Electric radiant mats can be installed under new tile or stone flooring with minimal disruption. Hydronic systems are more involved but can be retrofitted, especially in homes with accessible subfloors or during major remodeling projects. **Q: How much does radiant floor heating cost to operate?** A: Radiant heating is highly efficient because it heats surfaces directly rather than heating air. Operating costs depend on the heat source, insulation quality, and area covered, but most Triangle homeowners find radiant zones cost less to heat than equivalent forced-air zones. **Q: Does radiant heating work with all flooring types?** A: Radiant heating works best under tile, stone, and concrete—materials that conduct and retain heat well. It also works under engineered hardwood and some laminates. Thick carpet with heavy padding insulates against heat transfer and is not recommended over radiant systems. Learn more: https://callelement.com/services/radiant-heating ### Heating Heating system installation, repair, and maintenance **Common Problems We Solve:** - Uneven Heating Throughout the Home — Rooms at different temperatures often indicate ductwork issues, improper system sizing, or aging equipment struggling to distribute heat evenly—common in two-story homes across the Triangle area. - Rising Energy Bills During Winter — A noticeable spike in heating costs typically signals declining system efficiency, which can stem from dirty filters, worn components, or a system approaching end of life. - System Short Cycling — When your heating system turns on and off frequently without completing a full cycle, it may point to a faulty thermostat, oversized equipment, or airflow restrictions. - Strange Noises From Heating Equipment — Banging, rattling, or squealing sounds during operation usually indicate loose components, worn bearings, or expanding ductwork that needs professional attention. **Frequently Asked Questions:** **Q: How often should I have my heating system serviced in North Carolina?** A: We recommend annual heating maintenance in the fall before temperatures drop. Even though Triangle-area winters are relatively mild, the occasional hard freeze means your system needs to be ready to perform reliably when called upon. **Q: What type of heating system is best for homes in the Apex and Raleigh area?** A: Heat pumps are extremely popular and efficient in our Zone 4A climate since they handle both heating and cooling. For homes needing supplemental heat during rare deep freezes, a dual-fuel system pairing a heat pump with a gas furnace offers the best of both worlds. **Q: How do I know if my heating system needs to be replaced?** A: Key indicators include the system being over 15 years old, requiring frequent repairs, producing uneven temperatures, or causing energy bills to climb steadily. Our technicians can assess your system and help you weigh repair costs against replacement benefits. **Q: Do you offer emergency heating service?** A: Yes. We provide 24/7 emergency heating repair throughout the Triangle area. When temperatures drop unexpectedly, our dispatchers prioritize calls from homes without heat to restore your comfort as quickly as possible. Learn more: https://callelement.com/services/heating ### Air Conditioning Complete AC installation, repair, and maintenance services **Common Problems We Solve:** - Inconsistent Cooling Throughout the Home — Hot spots and uneven temperatures often stem from undersized equipment, ductwork issues, or aging systems that can no longer keep up with North Carolina's intense summer humidity and heat. - Rising Energy Bills — A gradual increase in cooling costs typically signals declining system efficiency. Dirty coils, low refrigerant, worn components, or an aging unit can cause your AC to work harder and consume significantly more electricity. - Frequent System Cycling — Short cycling — when your AC turns on and off repeatedly — stresses components and fails to properly dehumidify your home. This is commonly caused by oversized equipment, refrigerant issues, or thermostat problems. - Poor Indoor Air Quality — Your AC does more than cool — it filters and dehumidifies. When the system underperforms, you may notice increased dust, musty odors, or humidity levels that make your Triangle-area home uncomfortable. - Unusual Noises or Odors — Grinding, squealing, or banging sounds from your AC unit indicate mechanical problems that worsen over time. Musty or burning smells can signal mold growth in the system or electrical component failure. **Frequently Asked Questions:** **Q: How often should I have my air conditioning serviced?** A: We recommend professional AC maintenance at least once per year, ideally in early spring before the Triangle's hot summer season begins. Regular maintenance improves efficiency, extends equipment life, and helps prevent unexpected breakdowns during peak cooling months. **Q: What size AC system does my home need?** A: Proper sizing requires a Manual J load calculation that considers your home's square footage, insulation, window orientation, ductwork, and local climate data. An oversized or undersized system will waste energy and fail to properly control humidity — a major concern in the Raleigh-Durham area. **Q: How long does a typical AC system last?** A: Most central air conditioning systems last 12-17 years with proper maintenance. Factors like usage intensity, maintenance history, and installation quality all affect lifespan. If your system is over 10 years old, we can evaluate whether repair or replacement makes better financial sense. **Q: Why is my AC running but not cooling properly?** A: Several issues can cause this, including low refrigerant from a leak, a dirty or frozen evaporator coil, a failing compressor, or restricted airflow from clogged filters or ductwork problems. A professional diagnostic can pinpoint the exact cause and the most cost-effective solution. Learn more: https://callelement.com/services/air-conditioning ## Customer Reviews Average rating: 5.0/5 (based on 7+ reviews) > "I was very pleased with your technician Mario Gutierrez repair. He explained to me what the issue was and also showed me what part was the problem and from there he got the part and fixed it. He also explained that I should have further maintenance done on the furnace which my daughter and I agreed that we should go ahead and set that up to be done. I was very pleased with his work and his explanations of what service that I would need further." — Connie McNair, ★★★★★ > "Nick with their new plumbing department was great. He performed a thorough inspection, made some recommendations for things I can do on my own, and completed a quick replacement of my expansion tank. Great service and a fair price." — Brad Little, ★★★★★ > "I had an excellent experience with Nick. He’s very knowledgeable and explains everything in “real person” terms. I’m a Realtor and have referred him to many of my clients as well. He’s friendly, trustworthy, and delivers 5 star service. I highly recommend Nick and Element Service Group!" — Kimberly Stelmok, ★★★★★ > "Great service, from call to completion! Picked because manufacturer endorsed, and very happy with entire process. No upselling, efficient and professional employees (thanks, Mario!), up-to-date communications and invoicing, and it was a stress-free, clearly explained furnace fix. Definitely can feel comfortable and confident with this group!" — Logan M, ★★★★★ > "We couldn’t be happier with the service provided by Ryan and Kyle from Element Service Group! Their customer service is absolutely stellar — they are professional, responsive, and go above and beyond to make sure everything is taken care of. Both are extremely knowledgeable and incredibly helpful, answering all of our questions and ensuring we fully understand the work being done. It’s rare to find a team that combines expertise with such genuine care for their customers. We’re very happy with their service and highly recommend them to anyone looking for dependable, top-quality support!" — Cara Link, ★★★★★ ## Service Areas We serve the following communities: - Apex - Clayton - Cary - Chapel Hill - Wake Forest - Fuquay-Varina - Durham - Raleigh ## Recent Articles & Expertise - **AC Running But Not Cooling: 5 Causes Specific to NC Summers** (Cooling) Your AC is running nonstop but your house won't cool down. Before you panic, here are 5 North Carolina-specific reasons this happens — and what to do about each one. https://callelement.com/blog/ac-running-not-cooling-nc-summers - **Builder-Grade HVAC in NC: When and Why to Upgrade** (Seasonal) That HVAC system your builder installed meets code — but "meets code" and "performs well" are two different things. Here's how to know when your builder-grade system has run its course. https://callelement.com/blog/builder-grade-hvac-nc-when-why-upgrade - **New Neighborhood, Old Infrastructure: Plumbing Surprises in Fast-Growing Areas** (Tips & Tricks) New homes in Apex and Clayton look perfect on the surface — but fast growth is outpacing municipal infrastructure. Here are the plumbing surprises homeowners are finding. https://callelement.com/blog/new-neighborhood-old-infrastructure-plumbing-surprises - **Drain Keeps Backing Up: Tree Root and Older Pipe Problems** (Maintenance) If your drains keep backing up no matter how many times you clear them, the problem may not be a clog — it may be tree roots exploiting aging pipes. Here's how to tell and what to do about it. https://callelement.com/blog/drain-backing-up-tree-root-older-pipe-problems - **Sewer Smell in Your House: Finding the Source** (Tips & Tricks) That rotten egg smell isn't something you should ignore. Here's how to track down the most common sources of sewer gas in Fuquay-Varina homes — from dried-out P-traps to cracked wax rings. https://callelement.com/blog/sewer-smell-in-your-house-finding-source - **Low Water Pressure in Your New Construction Home** (Tips & Tricks) Moved into a brand-new home in Apex and the water pressure is disappointing? Here's why new construction plumbing often has pressure problems — and what you can do about it. https://callelement.com/blog/low-water-pressure-new-construction-home - **Hard Water Damage: What NC Well Water Does to Your Plumbing** (Tips & Tricks) NC well water is notoriously hard — and it's quietly destroying your pipes, water heater, and fixtures. Here's what to look for and how to protect your home. https://callelement.com/blog/hard-water-damage-nc-well-water-plumbing - **Tankless Water Heater Going Cold Mid-Shower** (Maintenance) Your tankless water heater was supposed to deliver endless hot water. So why does it go cold halfway through a shower? Here's what's actually happening — and what to do about it. https://callelement.com/blog/tankless-water-heater-going-cold-mid-shower - **Ductwork Sweating and Mold: NC Humidity's Hidden Problem** (Maintenance) North Carolina's summer humidity doesn't just make you uncomfortable — it causes condensation on your ductwork that leads to mold, water damage, and poor indoor air quality. Here's what's happening and what to do about it. https://callelement.com/blog/ductwork-sweating-mold-nc-humidity-problem - **Water Heater Making Strange Noises: What Each Sound Means** (Maintenance) Popping, rumbling, screeching, hammering — your water heater is trying to tell you something. Here's a guide to decoding every sound and knowing when it's time to act. https://callelement.com/blog/water-heater-making-strange-noises - **Thermostat Says One Thing, Your House Feels Another** (Tips & Tricks) The thermostat reads 72 degrees but half the house feels like 65 and the upstairs is 78. Here's why your thermostat reading doesn't match reality — and what actually fixes the problem. https://callelement.com/blog/thermostat-says-one-thing-house-feels-another - **Frozen Pipe Prevention: Why NC Crawl Spaces Are Vulnerable** (Seasonal) North Carolina homes aren't built for hard freezes — and crawl space pipes are the first to go. Here's how to protect your plumbing when temps drop below 28°F. https://callelement.com/blog/frozen-pipe-prevention-nc-crawl-spaces - **Furnace Short Cycling: Why It Keeps Turning On and Off** (Heating) Your furnace fires up, runs for a few minutes, shuts off, and repeats. That's short cycling — and it's more than annoying. Here are the six most common causes and what to do about each one. https://callelement.com/blog/furnace-short-cycling-turning-on-and-off - **Why Your Heat Pump Struggles Below 35 Degrees** (Heating) When Raleigh temperatures drop below 35°F, your heat pump works harder than ever — and your energy bills prove it. Here's the science behind the struggle and what you can do about it. https://callelement.com/blog/why-heat-pump-struggles-below-35-degrees - **Whole-Home Water Treatment in Apex & Cary, NC** (Tips & Tricks) Municipal water is safe—but is it ideal for your home? Learn why whole-home water treatment makes a real difference for your plumbing, appliances, and family. https://callelement.com/blog/whole-home-water-treatment-apex-cary-nc - **How to Choose the Right Heating System for Your Home: Gas vs. Electric vs. Heat Pump** (Heating & Furnaces) Planning a heating system replacement in Apex or Cary, NC? Compare gas furnaces, electric furnaces, and heat pumps to find the best option for your home and budget. https://callelement.com/blog/how-to-choose-the-right-heating-system - **Why Your Heating Bill Is Suddenly Higher: Top Causes and Easy Fixes** (Heating & Furnaces) Shocked by your latest heating bill? Discover the most common reasons for skyrocketing energy costs in Apex and Cary, NC—and simple solutions to lower your bills this winter. https://callelement.com/blog/why-your-heating-bill-is-suddenly-higher - **10 Signs Your Heating System Is Failing — And When to Call a Professional** (Heating & Furnaces) Is your heating system struggling? Learn the 10 critical warning signs that indicate your furnace or heat pump needs professional attention before winter arrives in Apex and Cary, NC. https://callelement.com/blog/10-signs-your-heating-system-is-failing - **How a REME HALO Air Purifier Eliminated My Mother's Lifelong Allergies** (Air Quality) After watching my mother suffer from allergies for decades in our Triangle-area home, I installed a REME HALO air purification system. The results were nothing short of life-changing. https://callelement.com/blog/how-reme-halo-eliminated-my-mothers-allergies - **Why Licensed and Insured Plumbers Are Worth the Investment** (Tips & Tricks) When it comes to hiring a plumber for your Triangle-area home, choosing a licensed and insured professional is always the better investment. Here's why it's worth every penny. https://callelement.com/blog/why-licensed-insured-plumbers-worth-investment ## Certifications & Credentials - NC HVAC License (H-2, H-3, Class 1) - NC General Contractor License (Unlimited) - NC Plumbing License (Class 1) - NC Residential Fire Sprinkler Installation Contractor - Veteran-Owned Business ## Why Choose Element Service Group - Licensed and insured - Highly trained technicians - Customer satisfaction guaranteed - 24/7 emergency service available - 5.0/5 average customer rating ## Site Structure - **Homepage**: https://callelement.com - **About**: https://callelement.com/about - **Services**: https://callelement.com/services - Plumbing: https://callelement.com/services/plumbing - Air Purification Systems: https://callelement.com/services/air-purification-systems - HVAC Maintenance: https://callelement.com/services/hvac-maintenance - Preventive Maintenance: https://callelement.com/services/preventive-maintenance - UV Light Systems: https://callelement.com/services/uv-light-systems - Water Filtration Systems: https://callelement.com/services/water-filtration-systems - Smart Thermostats: https://callelement.com/services/smart-thermostats - Annual Maintenance Plans: https://callelement.com/services/annual-maintenance-plans - Spring AC Tune-up: https://callelement.com/services/spring-ac-tune-up - System Inspections: https://callelement.com/services/system-inspections - Air Quality Testing: https://callelement.com/services/air-quality-testing - 24/7 Emergency Plumbing Services: https://callelement.com/services/emergency-plumbing - Zone Control Systems: https://callelement.com/services/zone-control-systems - Drain Cleaning: https://callelement.com/services/drain-cleaning - Faucet & Fixture Services: https://callelement.com/services/faucet-fixture-services - Garbage Disposal: https://callelement.com/services/garbage-disposal - Leak Detection & Repair: https://callelement.com/services/leak-detection-repair - Pipe Repair: https://callelement.com/services/pipe-repair - Sump Pump Services: https://callelement.com/services/sump-pump-services - Tankless Water Heaters: https://callelement.com/services/tankless-water-heaters - Toilet Repair: https://callelement.com/services/toilet-repair - Water Heater Installation: https://callelement.com/services/water-heater-installation - Water Heater Repair: https://callelement.com/services/water-heater-repair - Water Softeners: https://callelement.com/services/water-softeners - Fall Heating Tune-up: https://callelement.com/services/fall-heating-tune-up - Plumbing Remodeling: https://callelement.com/services/plumbing-remodeling - Filter Replacement: https://callelement.com/services/filter-replacement - Furnace Installation: https://callelement.com/services/furnace-installation - Boiler Services: https://callelement.com/services/boiler-services - Heat Pump Services: https://callelement.com/services/heat-pump-services - Heating Tune-up: https://callelement.com/services/heating-tune-up - Emergency Heat Repair: https://callelement.com/services/emergency-heat-repair - AC Repair: https://callelement.com/services/ac-repair - AC Installation: https://callelement.com/services/ac-installation - AC Tune-up: https://callelement.com/services/ac-tune-up - Ductless Mini-Split: https://callelement.com/services/ductless-mini-split - AC Replacement: https://callelement.com/services/ac-replacement - Refrigerant Services: https://callelement.com/services/refrigerant-services - Evaporator Coil Services: https://callelement.com/services/evaporator-coil-services - Emergency AC Repair: https://callelement.com/services/emergency-ac-repair - Radiant Heating: https://callelement.com/services/radiant-heating - Heating: https://callelement.com/services/heating - Air Conditioning: https://callelement.com/services/air-conditioning - **Service Areas**: https://callelement.com/service-areas - **Contact**: https://callelement.com/contact - **Blog**: https://callelement.com/blog --- For the most up-to-date information, visit https://callelement.com Last updated: 2026-02-04