About Us
Who We Are
Element Service Group was founded in 2009. Over 14 years later, our core values and mission have remained the same, yet we’ve been fortunate to expand our services and grow in staff size. Our work as a leading Residential HVAC company in North Carolina allows us to serve residential industries.
What truly sets our team apart, though, is our commitment to providing outstanding products and exceptional customer service that together deliver premium value to customers. At our core, we strive to be a culture of timely and satisfactory quality and service. So when you call Element Service Group, you will feel confident that we’ll be there for you when and where you need us. Keep reading to learn a little more about our services and what sets us apart from your other service providers.
RESPONSIVENESS. Our responsiveness is evident in our ability to adapt and troubleshoot.
QUALITY. We love what we do, and work to devise new ways to deliver quality service and products.
INNOVATION. Our ability to develop, deliver and apply new products, processes and services helps us succeed in our mission.
INTEGRITY. At Element, we expect others to do what they have promised, so we, too, take an ethical approach to our work.
SERVICE. We stay in touch with every client during the entire project, so we not only get to know them but also can ensure they have a satisfactory experience.
RESPECT. The world thrives as a whole on mutual respect. One of our key focuses is to show our customers and clients appreciation and respect.
PATRIOTISM. As a veteran-owned company, we pride ourselves on the loyalty we show our co-workers and superiors, as well as our clients and customers.
Our Services
Residential HVAC
- HVAC Service & Repairs
- HVAC Replacement
- Comprehensive Annual HVAC Maintenance Program
- Heating/Cooling Tune-Ups
- Indoor Air Quality Products
- HVAC Inspections
Because of our licenses and certifications, we are able to offer high quality, turn-key solutions to our customers and clients. Here are our licenses for your reference:
NC General Contracting Unlimited #82263
NC H2, H3 Contracting #35237
EPA 608 Universal Refrigerant Certifications
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Join Our Team
If you are interested in joining our talented team of professionals, we’d love to hear from you. Explore our Careers page to learn more.
Blog
Let us continue to assist you with timely professional tips, news and more on our Blog.
In The Community
We are proud to be active in our community and support the following:
Our Reviews
“Element has been so great to work with! They helped us get a whole new HVAC/gas pack system installed on our building and have been great with regular maintenance and upkeep. Very responsive, great customer service, always on time and sometimes can arrive earlier than originally expected which is great. Every technician we have worked with has been so polite and explained issues/solutions/work in detail, making it easy to understand what is needed and what to expect. Would definitely recommend Element for all your HVAC needs!”
“I have been using Element for years… they are the best! Both guys who came out were knowledgeable, on time, respectful, and helped explain questions I had on our overall system.”
“Heat is out and Element immediately sent out a technician who was able to troubleshoot our problem. I have an older system and Antonio was able to go through it with expertise and even found some things previous technicians missed. Great job, Element!”