HVAC & Plumbing Services in Apex, NC

Stephena Williams

1 day ago

"Today we had the pleasure of meeting Chris with Element Service. An old hand-crank pump that has been in our yard for 62 years ruptured when someone actually tried to crank the pump to see if it worked. Our backyard was flooded and we were beside ourselves when we learned our home maintenance plan wouldn't cover the repair. But then we remembered that the Element HVAC team had been out to service our unit and had told us they also had a plumbing division. We called this morning and they made a way out of no way to get someone here today. At 2:38PM we got the call from Chris and he was on the way! He was GREAT! Not only did he cap the line--having to bust through concrete to do so--he also kept us laughing! We were so upset when he got here, but were laughing and having a good ole time when he was done. He was determined not to leave until he fixed the problem and got our water back on. As the cliché goes, that was service with a smile! Thanks so much Chris, and thanks to the HVAC team for letting us know they also provided plumbing service. And I would be remiss if I did not mention the cost! We were floored as we were expecting an astronomical bill--especially having to get through concrete! Needless to say we were greatly surprised!!! Thanks again, Chris! Cameron has a good one!!!"

Elizabeth Hetherington

1 day ago

"Nick did a fantastic job installing our whole house water filtration system as well as tackling several other repairs / upgrades to ensure our 30+ yr house is up to par. Fully recommend Element Srvs for professional plumbing and their fair, transparent pricing."

Christopher Fredell

1 day ago

"TL:DR great company, competitive pricing, and knowledgeable staff. I asked Element to come in as a second bid for a warranty evaporator core replacement against the nationwide company that operates here in the triangle (who had installed the system in 2018) Everyone I dealt with at Element was professional, courteous, and knowledgeable. Their pricing was very competitive, and I ultimately chose them out of the several bids I received. I am very glad I did. Travis, the technician that completed my repair, was absolutely great to work with. There was some down time while we waited on the vacuum pump and the leak checks, and he was willing to explain anything that I asked about, in as much detail as I wanted. I’m a process engineer, and I generally know my way around refrigerant systems, and it was clear to me he knew exactly what he was talking about. He was coming from another job, so he had to stay a later than anticipated, but he stuck with it rather than splitting the job into two days, which was a concern I had originally. Things like that are what makes the 5 star rating I gave a no-brainer. Call them. You won’t be disappointed. Also, Mario and Chris (the techs who came out originally to quote the job) were easy to work with and helped me understand exactly what was needed to get the system back up and running like it should."