Privacy Policy

1. Introduction

Element Service Group ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or service
• Contact us via phone, email, or contact form
• Schedule an appointment
• Sign up for our newsletter or promotions
• Create an account on our website

This information may include:

• Name and contact information (email, phone number, address)
• Service address and property details
• Payment information
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device information and operating system
• Pages visited and time spent on our site
• Referring website or source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Respond to your inquiries and provide customer support
• Send you service updates, promotions, and marketing communications
• Analyze website usage and improve user experience
• Comply with legal obligations and protect our rights
• Prevent fraud and enhance security

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (payment processing, email delivery, analytics)
• Business Partners: Partners who help us provide services (manufacturers, suppliers)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, sale, or transfer of business assets

We do not sell your personal information to third parties for their marketing purposes. Your mobile phone number and SMS consent information will not be shared with third parties or affiliates for marketing or promotional purposes.

5. SMS Text Messaging

If you opt in to receive text messages from us, the following terms apply:

• Consent: By providing your mobile phone number and checking the SMS consent box on our forms, you agree to receive text messages including appointment reminders, service updates, and promotional offers
• Message Frequency: Message frequency varies but will not exceed 4 messages per month
• Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan
• Opt-Out: You can opt out at any time by replying STOP to any text message. You will receive a confirmation message that you have been unsubscribed
• Help: For assistance, reply HELP to any message or contact us at 919-926-1475
• Privacy: Your mobile phone number will not be shared with third parties or affiliates for marketing or promotional purposes
• Supported Carriers: Our text messaging service works with all major U.S. mobile carriers

We retain records of your SMS consent including the date, time, and method of opt-in for compliance purposes.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing communications
• Disable cookies through your browser settings
• Request a copy of your data
• Object to processing of your information

To exercise these rights, please contact us using the information below.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: