Leading Residential and Multi-Family HVAC & Plumbing Company in North Carolina Since 2009
16+
Years in business
4.8
955 customer reviews
Element Service Group was founded in 2009. Over 16 years later, our core values and mission have remained the same, yet we've been fortunate to expand our services and grow in staff size. Our work as a leading Residential HVAC & plumbing company in North Carolina allows us to serve residential industries.
What truly sets our team apart, though, is our commitment to providing outstanding products and exceptional customer service that together deliver premium value to customers. At our core, we strive to be a culture of timely and satisfactory quality and service. So when you call Element Service Group, you will feel confident that we'll be there for you when and where you need us.
Experienced professionals dedicated to your comfort
20+ years experience
We had them to install a completely new AC/heat HVAC system and was treated with kindness an professionalism the entire time. We didn't even know the companies name until recommend by a close friend and through alot of prayer. By far Element came in with the lowest quote on the system and provided us a top of the line TRANE unit. In our situation we also had to have construction for home modification to accommodate the new system which they handled beautifully as well. So highest marks on every aspect of our transaction. To the team that helped us out Wes, Larry, Austin, Pedro, Kevin and Leo may God bless you and keep you in the years to come! We will see you all again for servicing to keep ours in top shape and I will certainly recommend this company to others no doubt.
Tina Prince
Operations Manager
Multifamily Manager
It isn't so much that these guys are amazing, its where to start? Kyle and Ryan, my go-to guys really are just the absolute best! Honestly, I'm so fortunate to know them and their hard work, dedication to their service, and their generosity of spirit make them some of the best account reps and people I have the pleasure of knowing. My tech today, Mario, was equally incredible! He came in looking sharp, got to work, and really gave it his all! He gave me an easy to understand update at the end and we set some follow up for a replacement unit. From start to finish, these guys give me as a property manager the ease of mind, and the professionalism that will have me calling them for all my future needs! Well done to the entire team! I cannot recommend them enough!
Brannan P. Givens
HVAC Technician
Excellent service by Mario.
Jim French
HVAC Service Technician
Wanted to give a great review to Jeorell. He helped me through the entire process: from diagnosing the issue to replacing the problem. He was professional and kind, and I appreciate the excellent service he provided.
Chris H
Plumber
15+ years experience
Jeorell and Nick were awesome. They explained everything thoroughly while replacing a blown fuse. And they came out on a same day appointment. I signed up for the yearly maintenance plan and look forward to being an Element client. Many Thanks!
Tonia Baggett
HVAC Technician
Antonio was great! Right on time and got right work addressing our issue. He thoroughly explained everything he was doing and gave us advice on how to avoid future issues. This was our second visit of the day from Element as Mario discovered the second issue while working on a separate unit! Could not be happier with the service, communication and professionalism Element provides!
Anthony Marinaro
HVAC Technician
Bernard, Dexter, Jerrell, Kyle and Chris .... are AMAZING!!! I appreciate them so much for the work they have completed for me and I will continue to recommend them to others! THANK YOU!!!
Tiffany Holman
HVAC Technician
I received excellent professional service today by Aaron S. I am well pleased with the service that I receive from Element. Also, I recently received my bi-annual contract service from Dexter, who also provided excellent and professional service.
Darrell Grant
Plumber
20+ years experience
Chris and Alex from plumbing and Mario from HVAC unit were at my house today. All staff are extremely organized, well responsive and a pleasure to work with. Office is easy to get in touch with and prices are competitive. I will be using them again.
Emre H
Our responsiveness is evident in our ability to adapt and troubleshoot.
We love what we do, and work to devise new ways to deliver quality service and products.
Our ability to develop, deliver and apply new products, processes and services helps us succeed in our mission.
At Element, we expect others to do what they have promised, so we, too, take an ethical approach to our work.
We stay in touch with every client during the entire project, so we not only get to know them but also can ensure they have a satisfactory experience.
The world thrives as a whole on mutual respect. One of our key focuses is to show our customers and clients appreciation and respect.
As a veteran-owned company, we pride ourselves on the loyalty we show our co-workers and superiors, as well as our clients and customers.
Notes about HVAC, our work, and what customers should know.
Sep 22, 2026
Element publishes its installed water heater prices, starting at $1,944 for a lowboy electric, $2,249 for a 50-gallon standard-vent gas, and $3,629 for a 50-gallon direct-vent gas. Here's what's included, what can add cost, and how to tell a repair from a replacement.
Sep 9, 2026
Recovery after a baby is tender, and the peri bottle only goes so far. Here's how a bidet helps, what installation involves, and the other bathroom upgrades worth making before the due date.
Sep 1, 2026
August kept the pressure on every system in the Triangle. Here's the record of the 603 jobs our crews completed last month, three calls worth retelling, and what those calls say about what to look at around your own house.
What customers say about working with Element Service Group.
Did it a great job of installing thermostats across our house and checking to make sure they all work properly.
aj kintner
Verified Google Review
Element has always gone above and beyond for my properties. Quick responses, very informative, and thorough follow up. Truly the best!!!
Nancy Hicks
Verified Google Review
Excellent service by Mario.
Jim French
Verified Google ReviewRaleigh
Always super fast, timely, and helpful.
Nathan Carter
Verified Google Review
Wanted to give a great review to Jeorell. He helped me through the entire process: from diagnosing the issue to replacing the problem. He was professional and kind, and I appreciate the excellent service he provided.
Chris H
Verified Google Review
Travis and Alex were both very courteous and knowlegeable. This is the first time we have used Element Service Group and I will definitely call them again.
Steph L
Verified Google Review
Licensed & Insured
Fully licensed and insured for your protection
24/7 Emergency
Available when you need us most
16+ Years
Over a decade of trusted service
