Leading Residential and Multi-Family HVAC & Plumbing Company in North Carolina Since 2009
Element Service Group was founded in 2009. Over 16 years later, our core values and mission have remained the same, yet we've been fortunate to expand our services and grow in staff size. Our work as a leading Residential HVAC & plumbing company in North Carolina allows us to serve residential industries.
What truly sets our team apart, though, is our commitment to providing outstanding products and exceptional customer service that together deliver premium value to customers. At our core, we strive to be a culture of timely and satisfactory quality and service. So when you call Element Service Group, you will feel confident that we'll be there for you when and where you need us.
From our humble beginnings in 2009, we've grown into one of the area's most trusted HVAC companies, serving thousands of families and businesses with dedication and expertise.
Experienced professionals dedicated to your comfort
President
20+ years Experience
“We had them to install a completely new AC/heat HVAC system and was treated with kindness an professionalism the entire time. We didn't even know the companies name until recommend by a close friend and through alot of prayer. By far Element came in with the lowest quote on the system and provided us a top of the line TRANE unit. In our situation we also had to have construction for home modification to accommodate the new system which they handled beautifully as well. So highest marks on every aspect of our transaction. To the team that helped us out Wes, Larry, Austin, Pedro, Kevin and Leo may God bless you and keep you in the years to come! We will see you all again for servicing to keep ours in top shape and I will certainly recommend this company to others no doubt.”
— Tina Prince
Multifamily Manager
“Ryan and his team are professional and very friendly. The entire experience was pleasant and they did a great job of explaining what we needed and the work that they did. The install crew were very efficient and left their work area neat and clean. Overall we love are new unit and highly recommended Element Service group for all of your HVAC needs.”
— Billy Leach
HVAC Technician
“TL:DR great company, competitive pricing, and knowledgeable staff. I asked Element to come in as a second bid for a warranty evaporator core replacement against the nationwide company that operates here in the triangle (who had installed the system in 2018) Everyone I dealt with at Element was professional, courteous, and knowledgeable. Their pricing was very competitive, and I ultimately chose them out of the several bids I received. I am very glad I did. Travis, the technician that completed my repair, was absolutely great to work with. There was some down time while we waited on the vacuum pump and the leak checks, and he was willing to explain anything that I asked about, in as much detail as I wanted. I’m a process engineer, and I generally know my way around refrigerant systems, and it was clear to me he knew exactly what he was talking about. He was coming from another job, so he had to stay a later than anticipated, but he stuck with it rather than splitting the job into two days, which was a concern I had originally. Things like that are what makes the 5 star rating I gave a no-brainer. Call them. You won’t be disappointed. Also, Mario and Chris (the techs who came out originally to quote the job) were easy to work with and helped me understand exactly what was needed to get the system back up and running like it should.”
— Christopher Fredell
HVAC Service Technician
“Jeorell and the team were awesome. Great dudes who fixed things quickly and efficiently.”
— Patrick Tierney
Plumber
“Nick did a fantastic job installing our whole house water filtration system as well as tackling several other repairs / upgrades to ensure our 30+ yr house is up to par. Fully recommend Element Srvs for professional plumbing and their fair, transparent pricing.”
— Elizabeth Hetherington
HVAC Technician
“Aaron S is the best request him only every time, he will not let you down”
— Cassandra Short
HVAC Technician
“Antonio was great! Right on time and got right work addressing our issue. He thoroughly explained everything he was doing and gave us advice on how to avoid future issues. This was our second visit of the day from Element as Mario discovered the second issue while working on a separate unit! Could not be happier with the service, communication and professionalism Element provides!”
— Anthony Marinaro
HVAC Technician
“Bernard came to do maintenance on my heat pump and was very courteous and professional.”
— Becky Bowen
HVAC Technician
“Dexter was great! Very knowledgeable and efficient”
— Davis Smith
Plumber
20+ years Experience
“Today we had the pleasure of meeting Chris with Element Service. An old hand-crank pump that has been in our yard for 62 years ruptured when someone actually tried to crank the pump to see if it worked. Our backyard was flooded and we were beside ourselves when we learned our home maintenance plan wouldn't cover the repair. But then we remembered that the Element HVAC team had been out to service our unit and had told us they also had a plumbing division. We called this morning and they made a way out of no way to get someone here today. At 2:38PM we got the call from Chris and he was on the way! He was GREAT! Not only did he cap the line--having to bust through concrete to do so--he also kept us laughing! We were so upset when he got here, but were laughing and having a good ole time when he was done. He was determined not to leave until he fixed the problem and got our water back on. As the cliché goes, that was service with a smile! Thanks so much Chris, and thanks to the HVAC team for letting us know they also provided plumbing service. And I would be remiss if I did not mention the cost! We were floored as we were expecting an astronomical bill--especially having to get through concrete! Needless to say we were greatly surprised!!! Thanks again, Chris! Cameron has a good one!!!”
— Stephena Williams
Recognized for excellence by industry leaders
BBB Accredited
Energy Star Partner
Carrier Factory Authorized
Veteran Owned
Nate Certified
These principles guide every decision we make and every service we provide
Our responsiveness is evident in our ability to adapt and troubleshoot.
We love what we do, and work to devise new ways to deliver quality service and products.
Our ability to develop, deliver and apply new products, processes and services helps us succeed in our mission.
At Element, we expect others to do what they have promised, so we, too, take an ethical approach to our work.
We stay in touch with every client during the entire project, so we not only get to know them but also can ensure they have a satisfactory experience.
The world thrives as a whole on mutual respect. One of our key focuses is to show our customers and clients appreciation and respect.
As a veteran-owned company, we pride ourselves on the loyalty we show our co-workers and superiors, as well as our clients and customers.
Meet the professionals behind every job
Stay informed with our HVAC insights and company news
Element Service Group launches AWARE Training Initiative this Autism Awareness Month, equipping all technicians with skills to better serve Triangle families with autism and sensory sensitivities through adapted communication, noise reduction, and patient-centered service approaches.
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Not sure what's in your Triangle home's drinking water? From well water concerns to aging pipes and seasonal contaminants, here's when to test, what to look for, and how to fix any problems you find.
Read More
Spring pollen in North Carolina is brutal — ranking among the worst in the nation. While you're battling itchy eyes and stuffed noses, that same pollen is degrading your home's indoor air quality. Here's how advanced air purification can finally give your family relief during the Triangle's toughest allergy season.
Read MoreSee why customers choose us for their HVAC needs
"Today we had the pleasure of meeting Chris with Element Service. An old hand-crank pump that has been in our yard for 62 years ruptured when someone actually tried to crank the pump to see if it worked. Our backyard was flooded and we were beside ourselves when we learned our home maintenance plan wouldn't cover the repair. But then we remembered that the Element HVAC team had been out to service our unit and had told us they also had a plumbing division. We called this morning and they made a way out of no way to get someone here today. At 2:38PM we got the call from Chris and he was on the way! He was GREAT! Not only did he cap the line--having to bust through concrete to do so--he also kept us laughing! We were so upset when he got here, but were laughing and having a good ole time when he was done. He was determined not to leave until he fixed the problem and got our water back on. As the cliché goes, that was service with a smile! Thanks so much Chris, and thanks to the HVAC team for letting us know they also provided plumbing service. And I would be remiss if I did not mention the cost! We were floored as we were expecting an astronomical bill--especially having to get through concrete! Needless to say we were greatly surprised!!! Thanks again, Chris! Cameron has a good one!!!"
Stephena Williams
"Nick did a fantastic job installing our whole house water filtration system as well as tackling several other repairs / upgrades to ensure our 30+ yr house is up to par. Fully recommend Element Srvs for professional plumbing and their fair, transparent pricing."
Elizabeth Hetherington
"TL:DR great company, competitive pricing, and knowledgeable staff. I asked Element to come in as a second bid for a warranty evaporator core replacement against the nationwide company that operates here in the triangle (who had installed the system in 2018) Everyone I dealt with at Element was professional, courteous, and knowledgeable. Their pricing was very competitive, and I ultimately chose them out of the several bids I received. I am very glad I did. Travis, the technician that completed my repair, was absolutely great to work with. There was some down time while we waited on the vacuum pump and the leak checks, and he was willing to explain anything that I asked about, in as much detail as I wanted. I’m a process engineer, and I generally know my way around refrigerant systems, and it was clear to me he knew exactly what he was talking about. He was coming from another job, so he had to stay a later than anticipated, but he stuck with it rather than splitting the job into two days, which was a concern I had originally. Things like that are what makes the 5 star rating I gave a no-brainer. Call them. You won’t be disappointed. Also, Mario and Chris (the techs who came out originally to quote the job) were easy to work with and helped me understand exactly what was needed to get the system back up and running like it should."
Christopher Fredell
Join over 10,000 Apex customers who trust Element Service Group for reliable, professional service.
No Hidden Fees
$49 covers the visit
Licensed & Insured
Satisfaction Guaranteed
Potential Annual Savings:
$1,200 - $3,600
With high-efficiency systems
