Leading Residential and Multi-Family HVAC & Plumbing Company in North Carolina Since 2009
Element Service Group was founded in 2009. Over 16 years later, our core values and mission have remained the same, yet we've been fortunate to expand our services and grow in staff size. Our work as a leading Residential HVAC & plumbing company in North Carolina allows us to serve residential industries.
What truly sets our team apart, though, is our commitment to providing outstanding products and exceptional customer service that together deliver premium value to customers. At our core, we strive to be a culture of timely and satisfactory quality and service. So when you call Element Service Group, you will feel confident that we'll be there for you when and where you need us.
From our humble beginnings in 2009, we've grown into one of the area's most trusted HVAC companies, serving thousands of families and businesses with dedication and expertise.
Experienced professionals dedicated to your comfort
President
20+ years Experience
“We had them to install a completely new AC/heat HVAC system and was treated with kindness an professionalism the entire time. We didn't even know the companies name until recommend by a close friend and through alot of prayer. By far Element came in with the lowest quote on the system and provided us a top of the line TRANE unit. In our situation we also had to have construction for home modification to accommodate the new system which they handled beautifully as well. So highest marks on every aspect of our transaction. To the team that helped us out Wes, Larry, Austin, Pedro, Kevin and Leo may God bless you and keep you in the years to come! We will see you all again for servicing to keep ours in top shape and I will certainly recommend this company to others no doubt.”
Show moreShow less— Tina Prince
Multifamily Manager
“It isn't so much that these guys are amazing, its where to start? Kyle and Ryan, my go-to guys really are just the absolute best! Honestly, I'm so fortunate to know them and their hard work, dedication to their service, and their generosity of spirit make them some of the best account reps and people I have the pleasure of knowing. My tech today, Mario, was equally incredible! He came in looking sharp, got to work, and really gave it his all! He gave me an easy to understand update at the end and we set some follow up for a replacement unit. From start to finish, these guys give me as a property manager the ease of mind, and the professionalism that will have me calling them for all my future needs! Well done to the entire team! I cannot recommend them enough!”
Show moreShow less— Brannan P. Givens
Multifamily Manager
“It isn't so much that these guys are amazing, its where to start? Kyle and Ryan, my go-to guys really are just the absolute best! Honestly, I'm so fortunate to know them and their hard work, dedication to their service, and their generosity of spirit make them some of the best account reps and people I have the pleasure of knowing. My tech today, Mario, was equally incredible! He came in looking sharp, got to work, and really gave it his all! He gave me an easy to understand update at the end and we set some follow up for a replacement unit. From start to finish, these guys give me as a property manager the ease of mind, and the professionalism that will have me calling them for all my future needs! Well done to the entire team! I cannot recommend them enough!”
Show moreShow less— Brannan P. Givens
HVAC Technician
“It isn't so much that these guys are amazing, its where to start? Kyle and Ryan, my go-to guys really are just the absolute best! Honestly, I'm so fortunate to know them and their hard work, dedication to their service, and their generosity of spirit make them some of the best account reps and people I have the pleasure of knowing. My tech today, Mario, was equally incredible! He came in looking sharp, got to work, and really gave it his all! He gave me an easy to understand update at the end and we set some follow up for a replacement unit. From start to finish, these guys give me as a property manager the ease of mind, and the professionalism that will have me calling them for all my future needs! Well done to the entire team! I cannot recommend them enough!”
Show moreShow less— Brannan P. Givens
HVAC Service Technician
“Jeorell was extremely helpful! Such a pleasant young man. We will ask for him during our next visit.”
— John Alles
Plumber
15+ years Experience
“We just moved into a new house, only to find that the shower fixture in the primary had a worn out cartridge/stem that absolutely had to be replaced. Only problem: it was almost 20 years old with no manufacturer’s name on it. One plumbing company told us it was a Grohe and that the company no longer made replacement parts and that we might be able to get it from a “third-world country” but that it looked like we’d need to bust out the tile and completely replace everything. Then we called Element. They sent Nick out, who conferred with his supplier and found it was not Grohe but they couldn’t identify the manufacturer. Nick took a picture of the part and left our house assuring me that he was determined to find the right part. By next morning he had found it and ordered it and he came to install it today. And it worked!! We are so thankful we found Element and that they sent out Nick! He’s not only skilled, but passionate about his work and a super nice guy! And he brought Chris with him, who was also super nice. A great experience!”
Show moreShow less— Katherine Watkins
HVAC Technician
“Aaron was Fantastic ! Thanks Much”
— Andrew Goodwin
HVAC Technician
“Antonio was great! Right on time and got right work addressing our issue. He thoroughly explained everything he was doing and gave us advice on how to avoid future issues. This was our second visit of the day from Element as Mario discovered the second issue while working on a separate unit! Could not be happier with the service, communication and professionalism Element provides!”
Show moreShow less— Anthony Marinaro
HVAC Technician
“Bernard was fantastic. Great service, would highly recommend”
— JT Taylor
HVAC Technician
“Excellent service from start to finish. The technician Dexter was super friendly and very honest and walked me through the whole process. Never felt so comfortable with a contractor. Congrats Element Service Group Team, you have earned a lifelong customer!!! Thank you!!”
Show moreShow less— Mike Hall
Plumber
20+ years Experience
“We just moved into a new house, only to find that the shower fixture in the primary had a worn out cartridge/stem that absolutely had to be replaced. Only problem: it was almost 20 years old with no manufacturer’s name on it. One plumbing company told us it was a Grohe and that the company no longer made replacement parts and that we might be able to get it from a “third-world country” but that it looked like we’d need to bust out the tile and completely replace everything. Then we called Element. They sent Nick out, who conferred with his supplier and found it was not Grohe but they couldn’t identify the manufacturer. Nick took a picture of the part and left our house assuring me that he was determined to find the right part. By next morning he had found it and ordered it and he came to install it today. And it worked!! We are so thankful we found Element and that they sent out Nick! He’s not only skilled, but passionate about his work and a super nice guy! And he brought Chris with him, who was also super nice. A great experience!”
Show moreShow less— Katherine Watkins
Recognized for excellence by industry leaders
BBB Accredited
Energy Star Partner
Carrier Factory Authorized
Veteran Owned
Nate Certified
These principles guide every decision we make and every service we provide
Our responsiveness is evident in our ability to adapt and troubleshoot.
We love what we do, and work to devise new ways to deliver quality service and products.
Our ability to develop, deliver and apply new products, processes and services helps us succeed in our mission.
At Element, we expect others to do what they have promised, so we, too, take an ethical approach to our work.
We stay in touch with every client during the entire project, so we not only get to know them but also can ensure they have a satisfactory experience.
The world thrives as a whole on mutual respect. One of our key focuses is to show our customers and clients appreciation and respect.
As a veteran-owned company, we pride ourselves on the loyalty we show our co-workers and superiors, as well as our clients and customers.
Meet the professionals behind every job
Stay informed with our HVAC insights and company news
When temperatures push past 100°F in the Triangle, your air conditioner runs almost nonstop — and that's often completely normal. Here's how to tell the difference between a system working hard and a system that actually needs help.
Read More
Toilet installation in the Raleigh-Durham area typically runs between $400 and $1,200. Here's exactly what drives that range and how to get a licensed plumber out to your home for $49 or less.
Read More
A look at the real plumbing jobs Nick Pleasants and Chris Dick handled across Apex, Cary, Raleigh, and the rest of the Triangle this June, with the cause and the fix for each.
Read MoreSee why customers choose us for their HVAC needs
“Aaron was Fantastic ! Thanks Much”
“Had my AC, blower, and furnace replaced. The team showed up on time, prepped the house to avoid tracking in dirt and make it easy to clean up when done. I work from home and they were very respectful of that. The were very efficient in the work, completing the whole job with clean up in about 8 hours. Very thorough with ensuring everything was functioning as expected before leaving. Definitely recommend!”
Show moreShow less“I've used Element for several years and have always been pleased with their work. Their yearly service plan is worth it - they keep my old system in good shape. The technicians are always polite and professional.”
“Excellent customer service and communication. Not pushy but very informative. Aaron was our tech and he was great!”
“Bernard was fantastic. Great service, would highly recommend”
“We just moved into a new house, only to find that the shower fixture in the primary had a worn out cartridge/stem that absolutely had to be replaced. Only problem: it was almost 20 years old with no manufacturer’s name on it. One plumbing company told us it was a Grohe and that the company no longer made replacement parts and that we might be able to get it from a “third-world country” but that it looked like we’d need to bust out the tile and completely replace everything. Then we called Element. They sent Nick out, who conferred with his supplier and found it was not Grohe but they couldn’t identify the manufacturer. Nick took a picture of the part and left our house assuring me that he was determined to find the right part. By next morning he had found it and ordered it and he came to install it today. And it worked!! We are so thankful we found Element and that they sent out Nick! He’s not only skilled, but passionate about his work and a super nice guy! And he brought Chris with him, who was also super nice. A great experience!”
Show moreShow lessJoin over 10,000 Apex customers who trust Element Service Group for reliable, professional service.
No Hidden Fees
$49 covers the visit
Licensed & Insured
Satisfaction Guaranteed
Potential Annual Savings:
$1,200 - $3,600
With high-efficiency systems
