Element Service Group provides professional water heater installation services to Raleigh residents and businesses. Fast response, fair pricing, guaranteed satisfaction.
Real jobs completed by our team in the Raleigh area
Bernard, Autumn & Nick
October 2026
Nick, Bernard, and Autumn replaced the water heater in the closet area of apartment 310 with a new 38 gallon lowboy supplied by Element Service Group. After the install, the crew cleaned the area and tested all functions thoroughly. Nick also noted that the AC condensate line is dripping onto the water heater and let service manager Leo know about it. The new water heater has a six year manufacturer warranty.
After testing, the water heater is heating and is no longer leaking.
Alex & Chris
October 2026
During an inspection at a Raleigh home in the 27608 area, Alex and Chris identified two areas for improvement: a need for a supportive mini-tank water heater for localized hot water demand under the kitchen sink, and about 12 feet of cast iron waste pipe that needed replacing. They recommended installing a 2.5 gallon Bosch electric mini-tank water heater under the kitchen sink for a consistent and immediate supply of hot water at that location. They also recommended replacing the cast iron waste pipe with durable PVC pipes to help prevent future leaks and maintain drainage.
Before
During
Alex, Chris, Jeorell & Nick
September 2026
The condensate line for the air handler above the water heater was leaking onto the water heater, and the maintenance contact, Tim, was informed and said he would take care of it. Nick and the team replaced the 38 gallon water heater with one the company supplied, along with the drain pan and the expansion tank, and attached the new heater with CPVC to pex adapters. They bled all air from the lines through the tub, and added a metal pan because the previous pan cracked when the old water heater was removed.
Chris
August 2026
Chris found a leak from the temperature and pressure relief valve on the home's State Industries 50-gallon natural gas water heater, indicating potential pressure-related problems with the roughly 9-year-old unit, manufactured in 2017. He recommended replacement and provided two options, a 50-gallon direct-vent natural gas water heater or a high-efficiency natural gas tankless water heater, both including all necessary parts and permits for a code-compliant installation. Chris then installed the new water heater, flushed all the air out of the lines, turned on the pilot light, and set the temperature to 140°.
Everything was running correctly at the end of the visit, and the homeowners were advised it would take about an hour to get hot water.
Working with the Element Service team, in particular the Plumbing department, has been an absolute pleasure this last month. Starting with an inspection of my plumbing, where Chris came out did a very thorough inspection of all the plumbing and was very knowledgeable talking through everything he was looking at and why then giving good quality details on things that didn’t look great made me feel comfortable in decisions going forward on any work that I wanted to get done. Estimates were also very fairly priced and easy to work through getting the work scheduled. I decided on doing a new water heater installation, whole house water line re-pipe, and a shower replacement. Chris, Nick, and Manny were timely with their arrival to the project, walked me through what the plan was for the day and proceeded to complete the re-pipe and water heater installation on day 1. Chris and Nick came back on day 2 and worked through the shower replacement. The shower materials were of excellent quality and all turned out fantastic in the end! Through the whole process Chris made sure to keep me in the loop on how the work was progressing, if he was having issues, and on anything else I may need to know. These guys at Element Service group pride themselves on the work they do and ensure their customers are happy in the end! I really appreciate Chris and the team for the work on this large project and will definitely be using them for future projects and referring them to friends around the area.
Jordan Matthews
Verified Google ReviewRaleigh
Jun 19, 2026 · 7 min read
A look at the real plumbing jobs Nick Pleasants and Chris Dick handled across Apex, Cary, Raleigh, and the rest of the Triangle this June, with the cause and the fix for each.
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Jan 8, 2026 · 6 min read
Popping, rumbling, screeching, hammering: your water heater is trying to tell you something. Here's a guide to decoding every sound and knowing when it's time to act.
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Feb 14, 2026 · 8 min read
Complete guide to plumbing services in Pittsboro and Chatham County, covering drain cleaning, water heaters, leak detection, water filtration, and emergency plumbing for every neighborhood from Chatham Park to Jordan Lake.
Read articleRaleigh's hot, humid summers with temperatures often reaching 95°F+ put tremendous stress on HVAC systems. Systems must be properly maintained and sized to handle the extended cooling season from May through September.
The city's diverse neighborhoods from downtown high-rises to suburban homes to historic properties each have unique HVAC needs. Our technicians are experienced with all building types and their specific challenges.
Wake County building codes and city permits have specific requirements for HVAC installations and replacements. We handle all permitting to ensure your system meets local compliance standards.
Urban heat island effects in downtown Raleigh can increase cooling demands by 5-10 degrees compared to surrounding areas. This requires careful system sizing and efficient equipment selection.
More ways we can help in Raleigh.
Answered by our licensed technicians serving Raleigh.
A standard tank-to-tank replacement typically takes 2 to 3 hours. If we need to upgrade the gas line, modify venting, or switch from electric to gas (or vice versa), the project may take 4 to 6 hours. We provide a time estimate before starting.
It depends on your home's utility infrastructure and your priorities. Gas heaters have faster recovery rates and lower operating costs in most Triangle-area rate structures. Electric models are simpler to install and maintain. Hybrid heat pump electrics offer the lowest operating costs overall but need space and ambient warmth to perform optimally.
For a household of 2 to 3 people, a 40-gallon tank is typically sufficient. Families of 4 to 5 should consider 50 gallons, and larger households may need 65 to 80 gallons or a tankless system. We base our recommendation on fixture count and peak usage patterns, not just family size.
Yes. North Carolina plumbing code requires a thermal expansion tank on any closed plumbing system, which includes most homes with a backflow preventer or pressure-reducing valve on the main water line. We include expansion tank installation as a standard part of every water heater replacement.
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