HVAC Maintenance in Willow Spring, NC

“Today we had the pleasure of meeting Chris with Element Service. An old hand-crank pump that has been in our yard for 62 years ruptured when someone actually tried to crank the pump to see if it worked. Our backyard was flooded and we were beside ourselves when we learned our home maintenance plan wouldn't cover the repair. But then we remembered that the Element HVAC team had been out to service our unit and had told us they also had a plumbing division. We called this morning and they made a way out of no way to get someone here today. At 2:38PM we got the call from Chris and he was on the way! He was GREAT! Not only did he cap the line--having to bust through concrete to do so--he also kept us laughing! We were so upset when he got here, but were laughing and having a good ole time when he was done. He was determined not to leave until he fixed the problem and got our water back on. As the cliché goes, that was service with a smile! Thanks so much Chris, and thanks to the HVAC team for letting us know they also provided plumbing service. And I would be remiss if I did not mention the cost! We were floored as we were expecting an astronomical bill--especially having to get through concrete! Needless to say we were greatly surprised!!! Thanks again, Chris! Cameron has a good one!!!”

“I’d like to extend a big thank you to Nick and the new plumbing department at Element Service Group. They’ve consistently done an excellent job maintaining my HVAC system, so when I learned they had started a plumbing department, I expected the same level of professionalism—and they delivered. They provided a courtesy plumbing inspection and thoroughly checked my entire home. I’m happy to say everything received a big check mark. The only recommendations were simple maintenance items to help keep everything in great condition and give me peace of mind about my plumbing. I highly recommend their team. I’ve lived in this home for 40 years and have had many different tradesmen work here, but today I realized I’ve finally found the right company.”

“I contracted this repair through my home warranty company AHS. A different company they initially had sent me to was going to charge me $2000 in out of pocket costs. Mario came from Element and re-diagnosed the problem and turns out I didn't need the part the other company wanted to replace. All in all Mario ended up saving me $1500. And on top of that, he was able to add 1 year of maintenance checkup within the amount I was paying. I will be going with Element from now on.”