No Water After a Refrigerator Line Issue in Fuquay-Varina
Fuquay-Varina · September 2026 · Alex · From our service records
What the customer reported
A Fuquay-Varina homeowner had turned off the main water shutoff because of a refrigerator issue with her water lines, and when she went to turn the gate valve back on, it wouldn't turn on, leaving the house with no water.
What we found and did
Alex found that the gate valve at the main shutoff, located in a back closet, would not turn back on. He cut out the wall and baseboard to get to the pipe, then replaced the section with new pipe and a ball valve, a quarter turn valve that is less likely to fail in the future. Because the water had been off for a day, Alex also explained the issues that running a recirculating pump dry can cause; the pump was hot to the touch but not making noise or acting weird, so he advised the homeowner to keep an eye on it over the next few days.
Result
Water was back on with no leaks, and the homeowner planned to handle patching the drywall.
