Unit Cutting Off Every 15 Minutes in Chapel Hill
Chapel Hill · June 2026 · Aaron, Jeorell, Dexter & Nick · From our service records
What the customer reported
The unit was cutting off every 15mins and the resident was turning the breaker on.
What we found and did
The problem was with the drain line. The condensate drain was slightly off grade, and the drain line was sloped upward behind the water heater. The technicians corrected the slope so the drain line had a downward slope, and a second unit in the same complex also had a condensate drain that was definitely off grade, which was corrected too. A slight concern remained that a glob of silicone could be slightly blocking the condensate drain on the lower portion inside the unit, so a technician will be sent to disassemble that area and verify.
Result
After the drain was corrected, draining could be heard and the unit was functional.
