Dec 21, 2024 · 4 min read
How to Prepare Your HVAC System for Summer
Get your air conditioning ready for the hot months ahead with this comprehensive preparation guide from our HVAC experts.
Read articleHillsborough, NC
AC Repair in Hillsborough, NC
Element Service Group provides professional ac repair services to Hillsborough residents and businesses. Fast response, fair pricing, guaranteed satisfaction.
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Recent AC Repair Work in Hillsborough
Real jobs completed by our team in the Hillsborough area
Dexter
April 2026
AC Running But Not Cooling in Hillsborough
The Problem
A Hillsborough homeowner noticed that their air conditioning unit was running, but it wasn't cooling the house effectively.
What We Found
Dexter discovered that the low pressure switch needed replacement and the high pressure switch was grounded.
The Fix
Dexter replaced the low pressure switch and vacuumed the system. After recharging the unit, he found that the high pressure switch was grounded. He adjusted the wiring, which resolved the issue and restored proper function.
The Result
The air conditioning unit was restored to full functionality, effectively cooling the home.
Pro Tip
If your AC runs but doesn't cool, check for an unusual hissing noise; it often indicates a refrigerant leak. Addressing this early can prevent damage to the compressor, saving you from costly repairs down the line.
Jeorell & Aaron
March 2026
AC Voltage Issue Diagnosed in Hillsborough
The Problem
A Hillsborough homeowner was experiencing issues with their air conditioning unit not receiving the necessary voltage to operate.
What We Found
Jeorell found that while the air handler was receiving proper voltage, the condenser's contactor was not engaging due to a malfunctioning low pressure switch.
The Fix
Jeorell traced the wiring and confirmed that the low pressure switch was receiving voltage but not transmitting it. He determined that the switch needed replacement and provided a quote for the repair. In the meantime, the resident could use heat strips for warmth.
The Result
The homeowner received a clear diagnosis and a plan for repair, ensuring their cooling system would be back in operation soon.
Pro Tip
If the condenser's contactor isn't engaging, check the low pressure switch for function. A faulty switch can prevent voltage transmission, so replacing it promptly will save you from larger issues later on.
T
Travis
March 2026
Efficient HVAC Diagnostic in Hillsborough
The Problem
Residents were experiencing issues with their HVAC system, suspecting the reversal valve was stuck.
What We Found
Travis discovered that the issue was not with the reversing valve, but rather that the unit was low on R22 refrigerant, indicating a probable leak.
The Fix
Travis reprogrammed the residents' Google Nest thermostat to ensure optimal settings. He confirmed the unit was low on R22 and coordinated with the maintenance team to refill the refrigerant.
The Result
The HVAC system was set to be refilled by the maintenance team, ensuring improved performance.
Pro Tip
If the HVAC is underperforming, check for signs of low refrigerant, like inconsistent cooling or hissing sounds. Addressing a leak early can save you from expensive repairs and keep your system running efficiently.
Jeorell, Travis & Dexter
March 2026
Thermostat Replacement Resolves Cooling Issue in Hillsborough
The Problem
A homeowner in Hillsborough was experiencing issues with their cooling system, as the thermostat was not functioning properly.
What We Found
Jeorell found that the thermostat was not a P200 model as expected, but a Pro series, and although it was receiving the correct voltage, the contactor was not engaging.
The Fix
Jeorell checked the voltage at the condenser and confirmed the issue was with the thermostat. He jumped out the wiring at the air handler, which started the cooling system, and then replaced the thermostat to restore proper function.
The Result
The system was cooling effectively at the time of departure.
Pro Tip
If your thermostat isn't engaging, listen for clicking sounds; a lack of noise might indicate a faulty contactor. Always double-check the model type before replacement to prevent compatibility issues with the rest of the cooling system.
From the blog
AC Repair tips for Hillsborough
Jan 28, 2026 · 6 min read
AC Running But Not Cooling: 5 Causes Specific to NC Summers
Your AC is running nonstop but your house won't cool down. Before you panic, here are 5 North Carolina-specific reasons this happens — and what to do about each one.
Read article
Feb 28, 2026 · 9 min read
AC Replacement vs Repair in Pittsboro: Cost, Age, and Efficiency Guide
Should you repair or replace your AC in Pittsboro? Use the 50% rule and age formula to decide. Full 2026 pricing for Chatham County, neighborhood-specific advice, and available rebates and tax credits.
Read articleExplore more
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FAQ
AC Repair in Hillsborough: questions answered
Answered by our licensed technicians serving Hillsborough.
How quickly can you get to my home for an AC repair?
For standard AC repairs in the Apex, Cary, Raleigh, and surrounding areas, we typically offer same-day or next-day service. During peak summer months (June-August), demand is highest, so we recommend calling early in the day. Emergency repairs are prioritized and dispatched as quickly as possible.
How much does an AC repair cost?
Repair costs depend on the specific problem and parts needed. A capacitor replacement might run $150-$300, while a compressor replacement can range from $1,500-$2,500+. We charge a diagnostic fee to identify the problem, then provide a flat-rate repair quote before proceeding. The diagnostic fee is waived if you approve the repair.
Is it worth repairing my older AC system?
As a general guideline, if a repair costs more than 50% of a new system and your equipment is over 10 years old, replacement often makes more financial sense. We'll give you an honest assessment factoring in your system's age, repair history, efficiency, and the cost of the specific repair needed.
Why did my AC stop working on the hottest day?
This is extremely common. Peak heat days push your system to maximum capacity for extended periods. Components like capacitors, compressors, and fan motors that are already weakened by wear are most likely to fail under this extreme stress — similar to how a worn tire is most likely to blow out on a long highway drive.
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