Undersized 2-Ton AC Struggling to Cool a Raleigh Townhome
Raleigh · October 2026 · Nick & Mario · From our service records

What the customer reported
A Raleigh townhome in the 27617 area had persistent cooling and indoor humidity concerns, and a follow-up re-diagnosis was requested after an earlier visit.
What we found and did
Mario found that a proper load calculation called for approximately 2.3 tons (a 2.5-ton system), while the home was served by an undersized 2-ton unit. He re-diagnosed the system and confirmed the same design and installation flams remain, including the registers, the flex run 90s, and no bypass damper on the zoned system. He also noted the system was slightly overcharged (not causing operational issues) and that the attic tent installation was suboptimal and could benefit from a new attic tent. His recommendation was to replace the unit with a 2.5-ton system and relocate the air handler to the attic.
Result
The system was heating and cooling properly during the follow-up visit, and the earlier visit measured a 20-degree temperature split.


