Element Service Group provides professional water heater repair services to Raleigh residents and businesses. Fast response, fair pricing, guaranteed satisfaction.
Raleigh · October 2026 · Alex & Chris · From our service records
The dispatcher notes flagged a bad expansion tank that needed to be checked. Alex and Chris installed a new expansion tank. They also took out the saddle valve on the hot side above the water heater and installed a coupling and a 90 copper in its place.
After the work, the team checked for leaks and everything was running properly.
Raleigh · June 2026 · Nick · From our service records
The homeowner had a recirculation issue with the water heater, and the pump was showing error code 63.
Nick found multiple fixtures allowing water to flow on the hot side, and they would re-pressurize, which made the pump indicate low flow and produce error code 63. He went through the settings with the manufacturer again and ran an instant loop test with the isolation valves at the unit, and circulation did function properly. He turned the hot water supply off on the isolation valve at the water heater to check the fixtures, and he replaced the recirculation comfort tea to rule out a faulty part from the manufacturer. The issue remained, and since every valve in the home functions properly, the fixture that is mixing has not been identified. The only resolution Nick could see was potentially replacing every handle cartridge throughout the house.
Raleigh · June 2026 · Chris & Nick · From our service records
A Raleigh homeowner reported a hot water tank leaking, and the alarm sensor was going off.
The three-quarter copper tee between the two water heaters had a failed solder joint, potentially from the earlier re-piping of the right side water heater. Chris and Nick replaced that tee as a courtesy. They also removed a shark bite on the cold side of the left water heater.
Everything was back in working order.
Rinnai water heater · Raleigh · May 2026 · Nick · From our service records
A Raleigh homeowner reported that the recirculation system on their Rinnai RUR series tankless water heater stopped working.
Nick found that the recirculation pump on the tankless water heater was not functioning properly due to the short dedicated return loop. He determined the fix is a loop T under the kitchen sink plus a reset of the settings on the tankless water heater, which would restore faster flow of hot water to all fixtures in the home. The repair was not completed on this visit and was to be scheduled the next morning.
Raleigh · March 2026 · Nick · From our service records
A Raleigh homeowner in the 27601 area reported that the tankless hot water heater was not supplying the guest house, with no hot water on the 1st floor.
Nick found that the gas meter had been locked out, leaving the tankless unit without gas. He went directly to the tankless water heater, called for hot water, and got error code 11, which indicates no gas or fire. He then checked that the home was supplied with gas and found the locked-out meter during his inspection of it. Nick advised that once gas is restored to the home, the tankless should function properly, and that the homeowner should contact the team for a further diagnostic if it does not.
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Read articleRaleigh's hot, humid summers with temperatures often reaching 95°F+ put tremendous stress on HVAC systems. Systems must be properly maintained and sized to handle the extended cooling season from May through September.
The city's diverse neighborhoods from downtown high-rises to suburban homes to historic properties each have unique HVAC needs. Our technicians are experienced with all building types and their specific challenges.
Wake County building codes and city permits have specific requirements for HVAC installations and replacements. We handle all permitting to ensure your system meets local compliance standards.
Urban heat island effects in downtown Raleigh can increase cooling demands by 5-10 degrees compared to surrounding areas. This requires careful system sizing and efficient equipment selection.
More ways we can help in Raleigh.
Answered by our licensed technicians serving Raleigh.
Common causes include a tripped circuit breaker or blown fuse (electric), a pilot light that's gone out (gas), a faulty thermostat, a broken heating element, or sediment buildup in the tank. For gas heaters, check if the pilot light is lit. For electric, check your breaker panel. If these basics don't solve it, call us for a diagnostic. We can usually identify the issue quickly.
Traditional tank water heaters typically last 8-12 years, while tankless water heaters can last 15-20 years with proper maintenance. Signs your water heater is failing include rusty water, rumbling noises, leaks around the base, inconsistent temperatures, and water that's not as hot as it used to be. If your unit is over 10 years old and having issues, replacement is often more cost-effective than repair.
Consider replacement if: the unit is over 10 years old, repairs would cost more than 50% of a new unit, you're seeing rust or corrosion, or you're experiencing frequent breakdowns. Repair makes sense for: newer units, minor issues like a faulty thermostat or heating element, or if you're not ready for the upfront cost of replacement. We'll give you an honest assessment and options.
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