Direct Vent Water Heater Leaking While Away in Durham
Durham · July 2026 · Nick & Chris · From our service records
What the customer reported
The homeowner reported that his direct vent water heater started leaking over the weekend while he was out of town. A neighbor was able to shut the water off and take care of the situation.
What we found and did
Nick met the homeowner and reviewed the leaking direct vent water heater situation. He provided multiple options for tankless or tank style direct vent replacement. The homeowner planned to call back in a couple of hours after collecting other estimates, and Nick said he would do his best to get out for the replacement as soon as possible.