Zone Not Cooling and System Frozen Solid in Raleigh
Raleigh · October 2026 · Autumn & Nick · From our service records
What we found and did
Autumn replaced the Zone 1 damper motor and verified proper damper operation. Autumn was unable to verify system airflow because the system was completely frozen, restricting airflow throughout the system. The customer was instructed to run the system in fan-only mode until it fully thawed, then return it to normal operation, and to contact the company if any additional issues arise.