Hot Water Not Getting Hot in a Cary Apartment Building
Cary · October 2026 · Bernard & Nick · From our service records
What the customer reported
Property management reported temperature variations in the domestic hot water system, with a loss of hot water below 100°F in a minimum of four residential units.
What we found and did
Nick found hot water readings between approximately 95°F and 105°F throughout most of the building, which pointed to a building-wide issue rather than one residence or plumbing branch. He and Bernard removed sheetrock on the first floor, left side of the building, to look for concealed plumbing components and did not locate any devices that would explain the temperature mixing or loss of temperature. Nick then adjusted the electronic mixing valve temperature setting from 120°F to 135°F. He also provided estimates for water softener salt, boiler diagnostics, a brine tank sensor, and flushing the two 250-gallon holding tanks.
Result
After the adjustment, fixture outlet temperatures measured approximately 115°F, and both residents and property management were pleased with the results.