Element Service Group provides professional faucet & fixture services services to Cary residents and businesses. Fast response, fair pricing, guaranteed satisfaction.
Real jobs completed by our team in the Cary area
Alex, Chris & Nick
September 2026
A Cary homeowner in the 27511 area wanted to know whether his faucet needed replacement after getting a high end faucet.
Alex, Chris, and Nick installed all four pop-up assemblies and took out all the short bites underneath the home. They also added a hose bib on the back of the house.
The team tested for leaks and everything was good to go, leaving the homeowner very happy.
Nick
July 2026
A Cary homeowner had a one-month-old recirculation pump that appeared to be functioning but was not delivering speed as it should. She also needed a kitchen sink issue diagnosed.
Nick looked over the recirculation pump system, which was one month old and appeared to be functioning, but it was not delivering speed as it should. The homeowner planned to contact the company that installed it before the team returned. Nick also installed the stop piece for the cold handle of the tub. For the next visit, the homeowner planned to buy a kitchen sink faucet so the team could install it and replace the whole home 1 inch emergency shut off valve, and Nick left an estimate to replace the right side hose bib.
After the stop piece for the cold handle of the tub was installed, everything was functioning properly.
Nick & Chris
July 2026
The homeowner said the kitchen sink faucet was sometimes turning itself on.
The faucet problem was due to a failed cartridge, which allowed the handle to slip. During a whole plumbing inspection, Nick found the home in overall good condition, but noted that the two toilets were original and starting to stain, so replacing them would be a proactive step. He also noticed some form of silicone around the tank bolts in the hall toilet. Nick provided multiple options and upfront pricing, and the homeowner plans to purchase a kitchen sink faucet and call Nick to install it once it arrives.
Chris
May 2026
A Cary homeowner reported a constant drip from the kitchen faucet.
Chris confirmed a slow, continuous drip from the kitchen faucet, but he could not find any brand markings on the unit, which appeared similar to a Moen or Delta pull-down sprayer style faucet. Because the cartridge could not be immediately identified, he planned to remove the existing cartridge to identify and source a replacement, and advised that replacing the kitchen faucet would be necessary if a cartridge could not be found. Chris then changed out the kitchen faucet cartridge. He also provided the homeowner with an estimate to flush the tankless water heater as part of routine maintenance.
After Chris turned the faucet off and on, there was no dripping, and he let the homeowner know she may see a little residue after shutting it off because it is a gooseneck kitchen faucet.
We just moved into a new house, only to find that the shower fixture in the primary had a worn out cartridge/stem that absolutely had to be replaced. Only problem: it was almost 20 years old with no manufacturer’s name on it. One plumbing company told us it was a Grohe and that the company no longer made replacement parts and that we might be able to get it from a “third-world country” but that it looked like we’d need to bust out the tile and completely replace everything. Then we called Element. They sent Nick out, who conferred with his supplier and found it was not Grohe but they couldn’t identify the manufacturer. Nick took a picture of the part and left our house assuring me that he was determined to find the right part. By next morning he had found it and ordered it and he came to install it today. And it worked!! We are so thankful we found Element and that they sent out Nick! He’s not only skilled, but passionate about his work and a super nice guy! And he brought Chris with him, who was also super nice. A great experience!
Katherine Watkins
Verified Google ReviewCary
Jun 19, 2026 · 7 min read
A look at the real plumbing jobs Nick Pleasants and Chris Dick handled across Apex, Cary, Raleigh, and the rest of the Triangle this June, with the cause and the fix for each.
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Oct 29, 2025 · 8 min read
Regular plumbing maintenance helps you avoid major issues and keeps your system running smoothly. Follow this comprehensive 10-point checklist to protect your home from costly repairs and extend the life of your plumbing system.
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Oct 22, 2025 · 7 min read
Knowing when to upgrade your plumbing fixtures saves money, improves efficiency, and enhances your home's value. Learn the six key signs that indicate it's time for a replacement.
Read articleCary's suburban growth and tree canopy create unique airflow challenges, requiring properly sized HVAC systems to efficiently cool multi-story homes.
The area's humid subtropical climate with 90°F+ summer temperatures demands high-efficiency AC systems to manage energy costs and maintain comfort.
Many Cary neighborhoods built in the 1990s-2000s have aging HVAC systems nearing replacement age, making preventive maintenance critical.
Local HOA regulations in Cary's planned communities often require specific equipment placement and noise level compliance for outdoor AC units.
More ways we can help in Cary.
Answered by our licensed technicians serving Cary.
Absolutely. We're happy to install customer-supplied faucets. Just make sure the faucet is compatible with your sink's hole configuration (single-hole, three-hole, or widespread). If you're unsure, send us a photo and we'll confirm before your appointment.
A straightforward faucet replacement typically takes 45 minutes to an hour. If we need to replace shut-off valves or supply lines, which we often recommend in older Apex homes, add another 20 to 30 minutes.
If your faucet is less than 10 years old and the issue is a worn cartridge or O-ring, repair is usually the most cost-effective choice. For older faucets with multiple problems, corroded bodies, or discontinued parts, replacement gives you better long-term value and improved water efficiency.
We frequently recommend Delta with Diamond Seal technology, Moen with their Duralast cartridge, and Kohler ceramic disc models. These are specifically designed to resist mineral buildup and maintain smooth operation for years in hard water conditions like we have in the Triangle.
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