Element Service Group provides professional heat pump services services to Durham residents and businesses. Fast response, fair pricing, guaranteed satisfaction.
Real jobs completed by our team in the Durham area
Chris
August 2026
The homeowner noticed that their heat pump was cycling on and off more frequently than usual.
Chris found that the model of the heat pump was no longer manufactured, indicating potential issues with older components.
Chris informed the homeowner that the current model was discontinued, suggesting that future issues might require a full replacement. He scheduled a follow-up visit to discuss replacement options once materials were available.
The homeowner was made aware of the potential need for a future replacement and scheduled a follow-up for further discussion.
If your heat pump starts short-cycling, it might be a sign of outdated components. Consider discussing replacement options before a complete failure occurs.
Manny, Aaron & Travis
August 2026
A homeowner in Durham reported that their heat pump was not cooling effectively, even on milder days.
Manny discovered a shorted thermostat wire and a major indoor coil leak, which led to a severe refrigerant loss.
To prevent further damage, Manny shut down the unit and recommended a full heat pump replacement along with new thermostat wiring. Additionally, Aaron identified a faulty low-pressure switch on another unit, which required replacement to ensure reliable operation.
The homeowner was informed of the necessary repairs and replacement options to restore efficient cooling.
A shorted thermostat wire can cause erratic system behavior. If your heat pump isn't responding as expected, check for visible damage or fraying in the thermostat wire — it could save you from more costly repairs.
Jeorell
July 2026
A homeowner in Durham returned from vacation to find their AC running but only blowing warm air, despite the thermostat being turned off.
Jeorell discovered that the heat strips were running due to a faulty relay, causing the system to blow hot air instead of cooling.
Jeorell disconnected the heat strips, which stopped the system from running improperly. He identified the relay for the heat strips as the issue and informed the homeowners that it needed replacement. An estimate for the repair was to be sent shortly.
The system was cooling properly by the time Jeorell left the home.
If your AC starts heating when the thermostat is off, it might be a faulty relay. Turn off the system and call a technician to prevent further issues.
Jeorell
June 2026
A homeowner in Durham experienced their heat pump suddenly stopping operation.
Jeorell found that the high voltage electrical breaker had not been replaced, but the system was reported to be functioning properly by maintenance the previous day.
Jeorell consulted with the leasing office to confirm the maintenance report and decided not to replace the breaker at this time, as the system was currently operational.
The heat pump continued to function without further issues after consultation.
If your heat pump stops unexpectedly, check if maintenance was recently performed. Often, a simple reset or confirmation can restore operation without additional repairs.
Nov 22, 2025 · 14 min read
Planning a heating system replacement in Apex or Cary, NC? Compare gas furnaces, electric furnaces, and heat pumps to find the best option for your home and budget.
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Oct 30, 2025 · 7 min read
Is your heating and cooling system nearing the end of its life? Discover the six key indicators that replacement is more cost-effective than ongoing repairs.
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Dec 14, 2024 · 10 min read
Making the right choice for your home's heating and cooling system is crucial. This guide covers everything you need to know.
Read articleDurham's diverse housing stock ranges from historic homes to modern builds, each requiring different HVAC approaches and solutions.
The Bull City's hot, humid summers with temperatures often exceeding 90°F demand reliable AC systems with proper maintenance schedules.
Many older Durham homes have ductwork that wasn't designed for central AC, requiring creative solutions and expert retrofitting.
Durham's tree-lined neighborhoods provide shade but also shed debris that can clog outdoor AC units, requiring regular cleaning and maintenance.
More ways we can help in Durham.
Answered by our licensed technicians serving Durham.
Yes, heat pumps work excellently in North Carolina's mild winters. Modern heat pumps operate efficiently down to 25-30°F, which covers most Triangle winter days. For the occasional cold snap, heat pumps include auxiliary heating. Many Apex and Cary homeowners use heat pumps as their primary heating and cooling system year-round.
A furnace burns fuel (gas or oil) to generate heat, while a heat pump transfers heat from outside air into your home using electricity. Heat pumps provide both heating and cooling in one system, are more energy-efficient in mild climates, and have lower operating costs. Furnaces heat faster in extreme cold but cost more to run.
Heat pump installation in the Apex area typically ranges from $4,500 to $12,000, depending on system size, efficiency rating (SEER/HSPF), and installation complexity. While the upfront cost is higher than a furnace alone, a heat pump replaces both your furnace and AC. Many homeowners see 30-50% savings on heating costs.
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