Skip to main content
919-926-1475
Durham, NC

Heat Pump Services in Durham, NC

Element Service Group provides professional heat pump services services to Durham residents and businesses. Fast response, fair pricing, guaranteed satisfaction.

Book NowFree Online Quote
Licensed & Insured24/7 Emergency HVAC16+ Years
Step 1 of 2

What do you need?

Tap the closest match.

When works best? (optional)

Recent work

Heat Pump Services jobs in Durham

Rooftop Heat Pump Not Running in a Durham Apartment

Durham · October 2026 · Mario · From our service records

Rooftop Heat Pump Not Running in a Durham Apartment

What we found and did

Mario found the heat pump's main disconnect on the rooftop in the "off" position and the thermostat improperly programmed. He restored power to the unit, corrected the thermostat programming, and tested system operations. On the hanging space heater at the same Durham 27701 property, testing confirmed the motor was seized, and because of the unit's age and the inability to check for secondary component failures while it is non-operational, he recommended a full unit replacement over attempted repairs.

Result

Testing confirmed the heat pump was heating and cooling properly without further issues, though the current thermostat does not support auxiliary heat control.

Rooftop Heat Pump Rattling and Not Heating in Durham

Durham · September 2026 · Jeorell, Mario, Travis, Nick & Dexter · From our service records

What the customer reported

An apartment in the 27713 area of Durham reported that the compressor was making noise and the unit was not heating properly. On a later visit, the unit would not come on at all, and the heat pump would only run after maintenance bypassed the pressure switch.

What we found and did

Jeorell found that the rooftop compressor sounded rough, as if something was rattling in it, and megohmmeter testing showed all 3 windings to be bad, so a compressor replacement was quoted. On a return visit, Jeorell and Nick checked all 24v and high voltage wiring at the air handler and on the roof and found proper voltage, with the system working at that time, so the board was suspected of intermittently failing. After maintenance replaced the board, Jeorell and Nick found the pressure switch reading OL, meaning it was not passing continuity, and also noted that DF2 had broken off the new board. The pressure switch replacement was approved and the part was ordered.

Result

The system was left off at the time of departure while the replacement pressure switch was on order.

Heat Pump Not Cooling and Low on Freon in Durham

Durham · August 2026 · Manny, Aaron & Travis · From our service records

What the customer reported

A Durham homeowner in the 27701 area called because the system was low on freon and the unit was not cooling.

What we found and did

Across three visits, Manny, Aaron, and Travis found a shorted thermostat wire and a major indoor coil leak on the Ruud heat pump. Vapor pressure measured 40 PSI (R-410A), which confirmed severe low charge/refrigerant loss, so the unit was shut down to prevent compressor damage. On another unit, the low-pressure switch kept tripping even though low-side (vapor) pressure was normal at 150 PSI, and it was diagnosed as a faulty/stripped low-pressure switch. The fire damper fusible link was also broken with the damper closed, so the link was replaced and the refrigerant charge checked normal. Full heat pump replacement with new thermostat wire was recommended over a minor part repair, and a quote was requested for the customer.

Show 2 more jobs

AC Blowing Hot Air After Vacation in Durham

Durham · July 2026 · Jeorell · From our service records

What the customer reported

Two Durham homeowners came home from vacation to a system that was not cooling. They said that when the thermostat is turned off, the system starts to heat, and it was running but blowing warm air and not responding to the thermostat.

What we found and did

Jeorell found that the relay for the heat strips is bad and needs to be replaced. With the thermostat turned off at the system, it was blowing hot air, so he headed into the crawl space and found the heat strips running. He disconnected the strips and the system stopped running, and an estimate for the repair was to be sent shortly.

Result

The system was cooling at the time of departure.

System Stuck in Heat Mode Instead of Cooling in Durham

Durham · April 2026 · Dexter & Travis · From our service records

What the customer reported

A Durham homeowner in the 27713 area reported that the unit was stuck in heat and not cooling. Several 24v wires had been swapped, and a wire bundle was spliced outside of the conduit.

What we found and did

Dexter found that connections on the outside of the condensing unit were not making a good connection, and that the system was low on 410A refrigerant. He fixed the wires and tested the system, and the service team planned to recharge the unit. On the follow-up visit, Travis fixed damaged burnt wiring in the condensing unit to get the compressor running, and a contactor supplied onsite was installed in the unit.

Result

After the wiring repairs, the unit was cooling again.

Need heat pump services in Durham? Call us or book a time.

4.9 stars from 977 Google reviews

Call 919-926-1475Book Now
From the blog

Heat Pump Services tips for Durham

How to Choose the Right Heating System for Your Home: Gas vs. Electric vs. Heat Pump

Nov 22, 2025 · 14 min read

How to Choose the Right Heating System for Your Home: Gas vs. Electric vs. Heat Pump

Planning a heating system replacement in Apex or Cary, NC? Compare gas furnaces, electric furnaces, and heat pumps to find the best option for your home and budget.

Read article
When to Replace Your HVAC System: 6 Signs It's Time to Upgrade

Oct 30, 2025 · 7 min read

When to Replace Your HVAC System: 6 Signs It's Time to Upgrade

Is your heating and cooling system nearing the end of its life? Discover the six key indicators that replacement is more cost-effective than ongoing repairs.

Read article
The Ultimate Guide to Choosing the Right HVAC System for Your Home

Dec 14, 2024 · 10 min read

The Ultimate Guide to Choosing the Right HVAC System for Your Home

Making the right choice for your home's heating and cooling system is crucial. This guide covers everything you need to know.

Read article
Local conditions

Why quality heat pump services matters in Durham

Historic to Modern

Durham's diverse housing stock ranges from historic homes to modern builds, each requiring different HVAC approaches and solutions.

Bull City Summer Heat

The Bull City's hot, humid summers with temperatures often exceeding 90°F demand reliable AC systems with proper maintenance schedules.

Retrofitting Challenges

Many older Durham homes have ductwork that wasn't designed for central AC, requiring creative solutions and expert retrofitting.

Outdoor Unit Care

Durham's tree-lined neighborhoods provide shade but also shed debris that can clog outdoor AC units, requiring regular cleaning and maintenance.

Explore more

Related services and areas

More ways we can help in Durham.

Other services in Durham

Heat Pump Services in nearby areas

View all services
FAQ

Heat Pump Services in Durham: questions answered

Answered by our licensed technicians serving Durham.

Do heat pumps work in North Carolina winters?

Yes. Heat pumps work well in North Carolina's mild winters. Modern heat pumps keep heating through most Triangle winter days, and cold-climate models keep going well below freezing. For the occasional hard cold snap, heat pumps include auxiliary heating. Many Apex and Cary homeowners use heat pumps as their primary heating and cooling system year-round.

What's the difference between a heat pump and a furnace?

A furnace burns fuel (gas or oil) to generate heat, while a heat pump transfers heat from outside air into your home using electricity. Heat pumps provide both heating and cooling in one system and are very efficient in mild climates. Furnaces deliver hotter air in extreme cold, and how operating costs compare depends on your electric and gas rates.

How much does heat pump installation cost?

Heat pump installation in the Apex area typically ranges from $4,500 to $12,000, depending on system size, efficiency rating (SEER2/HSPF2), and installation complexity. While the upfront cost is higher than a furnace alone, a heat pump replaces both your furnace and AC.

Schedule Your $49 New Customer Diagnostic

Step 1 of 2

What do you need?

Tap the closest match.

When works best? (optional)

Licensed & Insured

Fully licensed and insured for your protection

24/7 Emergency HVAC

Available when you need us most

16+ Years

Over a decade of trusted service

ScheduleCall now