Element Service Group provides professional toilet repair services to Cary residents and businesses. Fast response, fair pricing, guaranteed satisfaction.
Real jobs completed by our team in the Cary area
Chris
August 2026
A homeowner in Cary needed a new toilet installed in their downstairs bathroom.
Chris determined that the existing toilet needed replacement as requested by the homeowner.
Chris replaced the old toilet in the half bath on the main floor with a new one that the homeowner had purchased. He also replaced the wax ring and supply line to ensure a proper seal and connection.
The new toilet was installed successfully, providing the homeowner with improved functionality and reliability.
When replacing a toilet, always consider replacing the wax ring and supply line. These small parts ensure a leak-free installation and are inexpensive compared to the potential damage from leaks.
Chris
August 2026
An apartment building in Cary reported that one urinal and three toilets were not flushing correctly.
Chris determined that the issue could be related to the Sloan cartridges in the toilets.
Chris spoke with colleagues Tim and Nick to discuss the situation and confirmed that the repairs should be covered under warranty. He then proceeded to inspect the flushing mechanisms to ensure they were functioning correctly.
The toilets and urinal were restored to proper working condition, ensuring reliable flushing for residents.
If multiple toilets in your building aren't flushing well, it might be a cartridge issue. Check with your warranty provider before repairs, as these might be covered, saving you significant costs.
Chris
June 2026
A homeowner in Cary was dealing with a leaking toilet valve, causing water to spill onto the bathroom floor.
Chris found that the valve in the toilet was leaking and required attention.
Chris provided an estimate for the repair and discussed options with the homeowner. Since the toilet was temporarily removed for other renovations, Chris suggested waiting for the floor technician to reinstall it, which would address the leakage issue. He kindly waived the dispatch fee for the homeowner.
The homeowner decided to wait for the floor technician to resolve the issue, and the immediate concern was addressed without additional cost.
If your toilet valve is leaking, consider checking the shut-off valve. An angled 45° valve can provide a better seal and prevent leaks. It's a simple upgrade that can save you from future headaches.
Chris & Nick
April 2026
A homeowner in Cary noticed their toilet was running constantly, leading to water wastage.
Chris found that the toilet flapper was worn out, causing water to leak continuously into the bowl.
The homeowner decided to attempt fixing the flapper themselves and planned to rebuild the toilet. They also mentioned scheduling a professional service to flush their tankless water heater the following week.
The homeowner was informed about the necessary repairs and planned to address the issues promptly.
A worn-out toilet flapper can cause your toilet to run constantly, wasting water. If you hear your toilet running, check the flapper for wear and replace it to save on your water bill.
Jun 19, 2026 · 7 min read
A look at the real plumbing jobs Nick Pleasants and Chris Dick handled across Apex, Cary, Raleigh, and the rest of the Triangle this June, with the cause and the fix for each.
Read article
Oct 29, 2025 · 8 min read
Regular plumbing maintenance helps you avoid major issues and keeps your system running smoothly. Follow this comprehensive 10-point checklist to protect your home from costly repairs and extend the life of your plumbing system.
Read article
Oct 22, 2025 · 7 min read
Knowing when to upgrade your plumbing fixtures saves money, improves efficiency, and enhances your home's value. Learn the six key signs that indicate it's time for a replacement.
Read articleCary's suburban growth and tree canopy create unique airflow challenges, requiring properly sized HVAC systems to efficiently cool multi-story homes.
The area's humid subtropical climate with 90°F+ summer temperatures demands high-efficiency AC systems to manage energy costs and maintain comfort.
Many Cary neighborhoods built in the 1990s-2000s have aging HVAC systems nearing replacement age, making preventive maintenance critical.
Local HOA regulations in Cary's planned communities often require specific equipment placement and noise level compliance for outdoor AC units.
More ways we can help in Cary.
Answered by our licensed technicians serving Cary.
If your toilet is less than 15 years old and the issue is a running mechanism or minor leak, repair is usually the smart choice. For toilets older than 20 years, especially 3.5 or 5-gallon models, replacement with a modern 1.28-gallon high-efficiency toilet saves water, improves flush performance, and costs less over time.
Jiggling works temporarily because it repositions the flapper over the flush valve seat. This means the flapper is warped, has mineral buildup, or has lost its flexibility — all common in hard water areas. Replacing the flapper is a quick, inexpensive fix that stops the waste.
We frequently install the Toto Drake II and American Standard Champion 4 for families. Both feature powerful flush systems that handle heavy use, comfort-height seating, and durable components that resist our local hard water conditions. Both are WaterSense certified at 1.28 gallons per flush.
A straightforward toilet replacement on an existing flange takes about one hour. If the flange needs repair or the floor around the toilet requires attention, expect 90 minutes to two hours. We always test with multiple flushes and check for leaks before we leave.
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