Element Service Group provides professional water heater installation services to Durham residents and businesses. Fast response, fair pricing, guaranteed satisfaction.
Durham · October 2026 · Chris & Alex · From our service records
The water heater wasn't labeled correctly and seemed to be on a smaller breaker than it should be. Chris and Alex replaced the 38 gallon low boy water heater with pan, a unit supplied by the property. They recommended an electrician take a look at the panel in this residence and informed the maintenance man of the issue.
Durham · October 2026 · Alex & Chris · From our service records
The existing water heater was due for replacement. Alex and Chris installed a 38 gallon electric low boy water heater with a new pan, using property provided materials. They tested everything, checked for leaks, and got the power on after Nick approved the job.
Everything was tested, no leaks were found, and the new water heater was working correctly.
Durham · July 2026 · Chris & Nick · From our service records
Chris and Nick replaced the 50 gallon natural gas direct vent water heater in the basement. The new installation included all new venting, copper piping, an expansion tank and an emergency shut off valve. After the installation they cleaned up the area and tested all functions thoroughly.
Everything was functioning properly and leak free after testing.
Durham · May 2026 · Nick · From our service records
Nick found that the 40 gallon electric lowboy water heater was leaking and in need of replacement. He provided upfront pricing, and the replacement went ahead the same day. Nick replaced the water heater up to current North Carolina code and added an expansion tank.
After the work was completed, the area was cleaned and everything was tested thoroughly, and everything is now functioning properly.
Durham · March 2026 · Nick · From our service records
A Durham homeowner in the 27712 area reported that the water stopped heating up and believed the water heater was leaking.
Nick found the water heater was showing signs of age and wear that compromised its reliability for consistent usage and its ability to perform efficiently. After going over options and membership plans with the homeowner, he replaced it the same day with a new 50-gallon natural gas water heater, installed to current standards and practices.
After the installation, Nick tested everything thoroughly and confirmed everything was functioning great.
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Read articleDurham's diverse housing stock ranges from historic homes to modern builds, each requiring different HVAC approaches and solutions.
The Bull City's hot, humid summers with temperatures often exceeding 90°F demand reliable AC systems with proper maintenance schedules.
Many older Durham homes have ductwork that wasn't designed for central AC, requiring creative solutions and expert retrofitting.
Durham's tree-lined neighborhoods provide shade but also shed debris that can clog outdoor AC units, requiring regular cleaning and maintenance.
More ways we can help in Durham.
Answered by our licensed technicians serving Durham.
A standard tank-to-tank replacement typically takes 2 to 3 hours. If we need to upgrade the gas line, modify venting, or switch from electric to gas (or vice versa), the project may take 4 to 6 hours. We provide a time estimate before starting.
It depends on your home's utility infrastructure and your priorities. Gas heaters have faster recovery rates and lower operating costs in most Triangle-area rate structures. Electric models are simpler to install and maintain. Hybrid heat pump electrics offer the lowest operating costs overall but need space and ambient warmth to perform optimally.
For a household of 2 to 3 people, a 40-gallon tank is typically sufficient. Families of 4 to 5 should consider 50 gallons, and larger households may need 65 to 80 gallons or a tankless system. We base our recommendation on fixture count and peak usage patterns, not just family size.
Often, yes. If your home has a closed plumbing system, for example a backflow preventer, check valve, or pressure-reducing valve on the main line, the water heater needs a way to handle thermal expansion, and that's usually an expansion tank. We check for it on every replacement and add one when it's needed.
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