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Cary, NC

Water Heater Installation in Cary, NC

Element Service Group provides professional water heater installation services to Cary residents and businesses. Fast response, fair pricing, guaranteed satisfaction.

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Water Heater Installation jobs in Cary

Water Heater Leaking From the Base of the Tank in Cary

Cary · July 2026 · Chris · From our service records

What the customer reported

A Cary homeowner had a 14-year-old 50-gallon direct vent natural gas water heater that was leaking from the base of the tank. The gas and water were already shut off when Chris arrived.

What we found and did

The water heater was leaking from the base of the tank, and the homeowner said it had only been flushed two or three times in its lifetime. Chris provided an estimate to replace it with a new 50-gallon direct vent gas water heater, along with an option to install a tankless water heater. The tankless option would need a natural gas meter upgrade by the gas company first, which is done at no charge but has an unknown timeline. The homeowner chose to install the 50-gallon direct vent natural gas water heater, and Chris also gave an estimate on a membership for the future.

Brittle Hot Water Pipe Snapped During Tankless Upgrade in Cary

Cary · May 2026 · Nick & Chris · From our service records

What the customer reported

A Cary homeowner in the 27513 area scheduled a tankless water heater installation. The homeowner also mentioned that a hot-side CPVC line had snapped about a month earlier.

What we found and did

Nick and Chris installed the new tankless water heater on the right-hand side of the house. Upstairs in the master bathroom, while they were installing the crossover tee under the left-side lavatory, the hot-side CPVC line snapped, which pointed to CPVC piping that may be brittle. They shut off the water, took pictures, advised the homeowner of the situation, and made the repairs. During installation, a bottom cabinet piece on the right side was cut incorrectly, and the team planned to return to replace it with a new piece.

Result

After the repairs, the system was hooked back up correctly.

Tankless Water Heater Showing Error Code 12 in Cary

Rinnai water heater · Cary · May 2026 · Chris & Travis · From our service records

What the customer reported

A Cary homeowner reported that their Rinnai tankless water heater showed Error Code 12 when they started it, and it also took a while for the unit to get going.

What we found and did

Chris and Travis found heavy corrosion and buildup throughout the roughly 8-year-old Rinnai unit, which the homeowner said had never been serviced or flushed since installation. They inspected and disassembled the unit, removing and inspecting the filters and internal components, and found that the heat exchanger and heat screen had deteriorated from prolonged exposure to scale and corrosion. Because of the overall condition of the unit, they advised that repair would not be recommended and recommended replacement of the tankless water heater. The homeowner agreed to move forward with a new tankless water heater, and an estimate for replacement was to be provided.

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What Happens to a Water Heater That Was Never Flushed in Cary?

Cary · April 2026 · Chris · From our service records

What we found and did

During a plumbing and safety inspection at a home in the 27513 area, Chris found that the existing 75-gallon natural gas atmospheric water heater was original to the home, showed signs of age and sediment buildup, and had never been flushed. Because of its condition, flushing was not recommended and replacement was advised. Chris also identified two toilets that required complete rebuilds, two more that needed new flappers, and hose bibs on both the left and right sides of the home leaking at the handles, with video documentation provided. The work order for the visit covered installing a new 75-gallon natural gas water heater, replacing an outside lawn faucet, and replacing the flapper, fill valve, tank lever, and gaskets in the toilet tank.

How Long Does a New Water Heater Take to Heat Up in Cary?

Cary · February 2026 · Travis, Nick, Jeorell, Dexter & Bernard · From our service records

What we found and did

A home in the 27518 area of Cary needed a water heater installed, and Jeorell, Travis, and Bernard found that the existing pan was too small to fit the new unit. They removed the old water heater, set a bigger new pan, and installed the new 50-gallon water heater. The team also redid the CPVC into PEX and added two new ball valves: one on the main waterline servicing the apartment and one on the water line servicing the hot water heater.

Result

Testing with a temp gauge showed the temperature moving up from 74 to 90° at departure, with the new unit working properly and expected to take about an hour and a half to two hours to completely heat up.

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Reviews

What Cary customers say about our water heater installation work

Element was called after getting estimates from Comfort First, the plumbing company referred by American Home Shield for our broken water heater. The plumber from that AHS partner company was dishonest, trying to make it seem like modifications (which are not covered by the warranty) were all required when they were not. He also told me that if I chose the lowest-cost option, it could take three weeks for AHS to supply the new water heater. "Modifications" is the keyword for $$$ when dealing with home warranties. Element was able to get to my home within a day and installed the water heater the next morning. Chris was down-to-earth and completely honest about which code updates I actually must complete and why they were required. He also provided a quote for going tankless, but after a week of cold showers, I just wanted a quick replacement similar to the unit that had lasted us 14 years. The ultimate confirmation that Element was the right choice came when AHS called me directly and let me know the previous company lied—it only takes 3–5 days to ship a new water heater, not three weeks. I gladly took the AHS cash-in-lieu of repair option and put that money toward the Element bill. The new unit is a great step up—they replaced my old State Select with a State ProLine. The installation was highly professional, and it works great. Hopefully, I can get 14 years out of this one, too!

Tim Brown

Verified Google ReviewCary

From the blog

Water Heater Installation tips for Cary

June Plumbing Recap: Real Jobs Our Team Handled Across the Triangle

Jun 19, 2026 · 7 min read

June Plumbing Recap: Real Jobs Our Team Handled Across the Triangle

A look at the real plumbing jobs Nick Pleasants and Chris Dick handled across Apex, Cary, Raleigh, and the rest of the Triangle this June, with the cause and the fix for each.

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Water Heater Making Strange Noises: What Each Sound Means

Jan 8, 2026 · 6 min read

Water Heater Making Strange Noises: What Each Sound Means

Popping, rumbling, screeching, hammering: your water heater is trying to tell you something. Here's a guide to decoding every sound and knowing when it's time to act.

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Pittsboro Plumber: Complete Guide to Plumbing Services in Chatham County

Feb 14, 2026 · 8 min read

Pittsboro Plumber: Complete Guide to Plumbing Services in Chatham County

Complete guide to plumbing services in Pittsboro and Chatham County, covering drain cleaning, water heaters, leak detection, water filtration, and emergency plumbing for every neighborhood from Chatham Park to Jordan Lake.

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Local conditions

Why quality water heater installation matters in Cary

Airflow Challenges

Cary's suburban growth and tree canopy create unique airflow challenges, requiring properly sized HVAC systems to efficiently cool multi-story homes.

Humid Subtropical Climate

The area's humid subtropical climate with 90°F+ summer temperatures demands high-efficiency AC systems to manage energy costs and maintain comfort.

Aging Systems

Many Cary neighborhoods built in the 1990s-2000s have aging HVAC systems nearing replacement age, making preventive maintenance critical.

HOA Requirements

Local HOA regulations in Cary's planned communities often require specific equipment placement and noise level compliance for outdoor AC units.

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Related services and areas

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FAQ

Water Heater Installation in Cary: questions answered

Answered by our licensed technicians serving Cary.

How long does a water heater installation take?

A standard tank-to-tank replacement typically takes 2 to 3 hours. If we need to upgrade the gas line, modify venting, or switch from electric to gas (or vice versa), the project may take 4 to 6 hours. We provide a time estimate before starting.

Should I get a gas or electric water heater?

It depends on your home's utility infrastructure and your priorities. Gas heaters have faster recovery rates and lower operating costs in most Triangle-area rate structures. Electric models are simpler to install and maintain. Hybrid heat pump electrics offer the lowest operating costs overall but need space and ambient warmth to perform optimally.

What size water heater does my family need?

For a household of 2 to 3 people, a 40-gallon tank is typically sufficient. Families of 4 to 5 should consider 50 gallons, and larger households may need 65 to 80 gallons or a tankless system. We base our recommendation on fixture count and peak usage patterns, not just family size.

Do I need an expansion tank with my new water heater?

Often, yes. If your home has a closed plumbing system, for example a backflow preventer, check valve, or pressure-reducing valve on the main line, the water heater needs a way to handle thermal expansion, and that's usually an expansion tank. We check for it on every replacement and add one when it's needed.

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