Element Service Group provides professional water heater installation services to Cary residents and businesses. Fast response, fair pricing, guaranteed satisfaction.
Real jobs completed by our team in the Cary area
Chris
July 2026
The homeowner noticed water pooling around the base of their 14-year-old water heater.
Chris found that the water heater was leaking from the base due to its age and lack of regular maintenance.
Chris provided an estimate to replace the old water heater with a new 50-gallon direct vent gas water heater. He also discussed the option of installing a tankless water heater, noting that the gas meter would need upgrading by the gas company for the latter option.
The homeowner opted for the replacement of the water heater, ensuring a reliable hot water supply.
A water heater should be flushed at least once a year to prevent sediment build-up, which can lead to leaks and inefficiency. Regular maintenance extends the life of your unit and saves on costly repairs.
Chris
May 2026
A Cary homeowner was interested in upgrading their water heating system.
Chris discussed the potential benefits of installing a tankless water heater with the homeowner.
Chris provided a detailed estimate for the installation of a tankless water heater, explaining the energy efficiency and space-saving benefits it offers. The homeowner was given time to review the estimate and consider the upgrade.
The homeowner planned to review the estimate and contact the company for further action.
Tankless water heaters provide hot water on demand and can reduce energy bills by up to 30%. Consider this option if you're looking to save space and energy in your home.
Nick & Chris
May 2026
A homeowner in Cary experienced a snapped CPVC pipe under the master bathroom sink, causing a water shut-off.
Nick and Chris found that the hot-side CPVC line was brittle and snapped during installation work, which had happened before.
Nick and Chris installed a new tankless water heater on the right-hand side of the house. During the process, they encountered a snapped CPVC pipe under the master bathroom sink. They shut off the water, repaired the pipe, and reconnected the system correctly. They also noted the need to replace a mistakenly cut cabinet piece.
The water heater was successfully installed, and the plumbing issue was resolved, restoring normal function to the home's water system.
CPVC pipes can become brittle over time, especially if exposed to heat or chemicals. If you've had a pipe snap, consider having a professional assess your plumbing to prevent future breaks.
Chris & Travis
May 2026
A homeowner in Cary noticed their Rinnai tankless water heater was showing Error Code 12 and took a long time to start.
Chris found heavy corrosion and buildup throughout the system due to a lack of routine maintenance.
Chris disassembled the unit to inspect the filters and internal components. He discovered that the heat exchanger and heat screen had deteriorated from prolonged exposure to scale and corrosion. Chris recommended replacing the tankless water heater due to its poor condition, and the homeowner agreed to move forward with purchasing a new unit.
The homeowner decided to replace the corroded tankless water heater with a new one.
A tankless water heater should be flushed annually to prevent scale buildup and corrosion. This simple maintenance step can significantly extend the life of your unit and ensure it operates efficiently.
Jun 19, 2026 · 7 min read
A look at the real plumbing jobs Nick Pleasants and Chris Dick handled across Apex, Cary, Raleigh, and the rest of the Triangle this June, with the cause and the fix for each.
Read article
Jan 8, 2026 · 6 min read
Popping, rumbling, screeching, hammering — your water heater is trying to tell you something. Here's a guide to decoding every sound and knowing when it's time to act.
Read article
Feb 14, 2026 · 8 min read
Complete guide to plumbing services in Pittsboro and Chatham County — covering drain cleaning, water heaters, leak detection, water filtration, and emergency plumbing for every neighborhood from Chatham Park to Jordan Lake.
Read articleCary's suburban growth and tree canopy create unique airflow challenges, requiring properly sized HVAC systems to efficiently cool multi-story homes.
The area's humid subtropical climate with 90°F+ summer temperatures demands high-efficiency AC systems to manage energy costs and maintain comfort.
Many Cary neighborhoods built in the 1990s-2000s have aging HVAC systems nearing replacement age, making preventive maintenance critical.
Local HOA regulations in Cary's planned communities often require specific equipment placement and noise level compliance for outdoor AC units.
More ways we can help in Cary.
Answered by our licensed technicians serving Cary.
A standard tank-to-tank replacement typically takes 2 to 3 hours. If we need to upgrade the gas line, modify venting, or switch from electric to gas (or vice versa), the project may take 4 to 6 hours. We provide a time estimate before starting.
It depends on your home's utility infrastructure and your priorities. Gas heaters have faster recovery rates and lower operating costs in most Triangle-area rate structures. Electric models are simpler to install and maintain. Hybrid heat pump electrics offer the lowest operating costs overall but need space and ambient warmth to perform optimally.
For a household of 2 to 3 people, a 40-gallon tank is typically sufficient. Families of 4 to 5 should consider 50 gallons, and larger households may need 65 to 80 gallons or a tankless system. We base our recommendation on fixture count and peak usage patterns, not just family size.
Yes. North Carolina plumbing code requires a thermal expansion tank on any closed plumbing system — which includes most homes with a backflow preventer or pressure-reducing valve on the main water line. We include expansion tank installation as a standard part of every water heater replacement.
Licensed & Insured
Fully licensed and insured for your protection
24/7 Emergency
Available when you need us most
16+ Years
Decades of trusted service
