Element Service Group provides professional water heater installation services to Apex residents and businesses. Fast response, fair pricing, guaranteed satisfaction.
Real jobs completed by our team in the Apex area
Nick
July 2026
An Apex homeowner discovered that their 75-gallon natural gas water heater in the attic was no longer producing hot water.
Nick found that the water heater had completely stopped heating due to its age and wear.
Nick discussed several replacement options with the homeowner and they decided on a new 75-gallon standard vent water heater. Additionally, a Taco recirculation kit was chosen to enhance hot water delivery speed. Materials were acquired, and installation was scheduled for the following Tuesday.
The homeowner was set to have a new, efficient water heating system that would quickly deliver hot water throughout the house.
If your water heater is in the attic and stops producing hot water, consider installing a recirculation kit. It will help deliver hot water faster, saving time and reducing water waste.
Nick & Chris
June 2026
An Apex homeowner was without hot water because the controller for their tankless water heater was not registering.
Nick found that the tankless water heater was nearly 20 years old and needed replacement rather than repair.
Nick provided estimates and proceeded to replace the old unit with a Rinnai RXP199IN tankless water heater, which includes recirculation capabilities and a pre-scale filter. Chris installed the new unit, set the temperature to 120°F, and verified proper circulation. They checked all gas and water connections for leaks.
The new tankless water heater functioned properly, providing the homeowner with reliable hot water.
A tankless water heater controller that doesn’t register often indicates a unit nearing the end of its life. Consider replacing it before it fails completely to avoid unexpected cold showers.
Nick & Bernard
February 2026
The homeowner needed a routine maintenance service for their tankless water heater and a replacement for a bathroom sink pop-up assembly.
Upon arrival, it was confirmed that the left side master bathroom sink pop-up assembly needed replacement and the tankless water heater required flushing.
Nick and Bernard replaced the left side master bathroom sink pop-up assembly with a new flat black model. They also performed a thorough flush of the tankless water heater to ensure optimal performance. Both tasks were completed efficiently, and the systems were tested to confirm proper functionality.
The homeowner's bathroom sink and tankless water heater were both functioning perfectly after the service.
This is exactly the kind of issue a seasonal tune-up catches before it becomes an emergency. Our Comfort Club members get two precision tune-ups per year, priority scheduling, and no diagnostic fees — most members save more than the cost of membership in their first year.
Jun 19, 2026 · 7 min read
A look at the real plumbing jobs Nick Pleasants and Chris Dick handled across Apex, Cary, Raleigh, and the rest of the Triangle this June, with the cause and the fix for each.
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Jan 8, 2026 · 6 min read
Popping, rumbling, screeching, hammering — your water heater is trying to tell you something. Here's a guide to decoding every sound and knowing when it's time to act.
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Feb 14, 2026 · 8 min read
Complete guide to plumbing services in Pittsboro and Chatham County — covering drain cleaning, water heaters, leak detection, water filtration, and emergency plumbing for every neighborhood from Chatham Park to Jordan Lake.
Read articleApex's hot, humid summers with temperatures regularly exceeding 90°F put extra strain on AC systems, requiring more frequent maintenance to handle constant use and moisture.
The Triangle's seasonal temperature swings mean HVAC systems must efficiently handle both heating in winter and cooling in summer, with proper tune-ups before each season.
High humidity levels in Apex cause condensation issues and can lead to mold growth in ductwork if systems aren't properly maintained and sized.
Local building codes and HOA requirements in Apex neighborhoods require specific permits for HVAC installations and replacements to ensure compliance.
More ways we can help in Apex.
Answered by our licensed technicians serving Apex.
A standard tank-to-tank replacement typically takes 2 to 3 hours. If we need to upgrade the gas line, modify venting, or switch from electric to gas (or vice versa), the project may take 4 to 6 hours. We provide a time estimate before starting.
It depends on your home's utility infrastructure and your priorities. Gas heaters have faster recovery rates and lower operating costs in most Triangle-area rate structures. Electric models are simpler to install and maintain. Hybrid heat pump electrics offer the lowest operating costs overall but need space and ambient warmth to perform optimally.
For a household of 2 to 3 people, a 40-gallon tank is typically sufficient. Families of 4 to 5 should consider 50 gallons, and larger households may need 65 to 80 gallons or a tankless system. We base our recommendation on fixture count and peak usage patterns, not just family size.
Yes. North Carolina plumbing code requires a thermal expansion tank on any closed plumbing system — which includes most homes with a backflow preventer or pressure-reducing valve on the main water line. We include expansion tank installation as a standard part of every water heater replacement.
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