Element Service Group provides professional tankless water heaters services to Durham residents and businesses. Fast response, fair pricing, guaranteed satisfaction.
Real jobs completed by our team in the Durham area
Alex & Chris
September 2026
A Durham homeowner called about a leaking water heater. He said his Rinnai tankless had stopped working, and after he flushed it, the heater started to leak.
Alex and Chris inspected the Rinnai tankless water heater in the garage and found it leaking from the inside. They presented the homeowner with replacement options: one using a unit they supply and one using a unit the homeowner supplies.
Jan 13, 2026 · 6 min read
Your tankless water heater was supposed to deliver endless hot water. So why does it go cold halfway through a shower? Here's what's actually happening, and what to do about it.
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Mar 3, 2026 · 8 min read
New construction homes in Chatham Park and Briar Chapel commonly experience plumbing issues in the first year, from construction debris in drains to builder-grade water heater limitations. Here are the 5 most common problems and what to do about them.
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Jun 19, 2026 · 7 min read
A look at the real plumbing jobs Nick Pleasants and Chris Dick handled across Apex, Cary, Raleigh, and the rest of the Triangle this June, with the cause and the fix for each.
Read articleDurham's diverse housing stock ranges from historic homes to modern builds, each requiring different HVAC approaches and solutions.
The Bull City's hot, humid summers with temperatures often exceeding 90°F demand reliable AC systems with proper maintenance schedules.
Many older Durham homes have ductwork that wasn't designed for central AC, requiring creative solutions and expert retrofitting.
Durham's tree-lined neighborhoods provide shade but also shed debris that can clog outdoor AC units, requiring regular cleaning and maintenance.
More ways we can help in Durham.
Answered by our licensed technicians serving Durham.
The U.S. Department of Energy reports 24% to 34% energy savings for homes that use less than 41 gallons of hot water daily, and 8% to 14% for higher-usage homes. For a typical Apex household, that translates to roughly $100 to $200 per year in gas savings.
Yes, when properly sized. A correctly selected tankless unit for a 3-bathroom home can deliver 8 to 10 gallons per minute, enough for two showers, a dishwasher, and a sink running simultaneously. Sizing is critical, which is why we perform a detailed demand calculation.
In the Triangle area with our moderately hard water, we recommend annual descaling to flush mineral buildup from the heat exchanger. This 45-minute service maintains efficiency, prevents error codes, and keeps your manufacturer warranty valid.
If your current tank water heater is approaching 10 to 12 years old, a tankless replacement makes excellent financial sense. You'll gain endless hot water, cut energy costs, reclaim floor space, and install a system that lasts 20+ years. The higher upfront cost pays back through energy savings and longevity.
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