Element Service Group provides professional tankless water heaters services to Cary residents and businesses. Fast response, fair pricing, guaranteed satisfaction.
Real jobs completed by our team in the Cary area
Alex & Chris
September 2026
A homeowner in Cary experienced their tankless water heater cutting out during showers.
Alex and Chris found that the newly installed GFCI for the tankless water heater was not working correctly. Alex and Chris replaced the faulty GFCI with a new one to ensure the tankless water heater received the correct power supply.
The tankless water heater functioned properly after the GFCI replacement, providing consistent hot water.
If your tankless water heater cuts out unexpectedly, a faulty GFCI could be the culprit. Replacing it can restore proper function and prevent further disruptions.
Chris & Alex
September 2026
A homeowner in Cary found that their Rinnai tankless water heater had stopped working and the GFCI outlet it was connected to would not reset.
The technician suspected an issue with the heater, electrical connection, or the receptacle itself. Chris and Alex visited the home but were unable to fix the issue during the visit. They advised the homeowner to contact an electrician to inspect the electrical setup before proceeding with further repairs.
The homeowner planned to call back after addressing the electrical concerns with a professional.
If your tankless water heater is connected to a GFCI outlet that won't reset, it could be an electrical issue. Have an electrician check the outlet and connections to prevent further damage to your unit.
Chris & Alex
September 2026
The homeowner was experiencing issues with their tankless water heater, which was not functioning properly.
Chris and Alex found that the tankless water heater had internal issues that could not be fixed. After inspecting the tankless water heater, Chris and Alex advised the homeowner that the best option was to replace the unit as soon as possible. They discussed the situation with the homeowner's wife and provided an estimate for the replacement.
The homeowner planned to review the estimate and call back to proceed with the replacement.
Tankless water heaters can develop internal issues over time. If your unit is not performing as expected, consider a replacement to avoid unexpected breakdowns, especially if it's nearing the end of its lifespan.
Alex, Chris, Jeorell & Nick
September 2026
The homeowner experienced the tankless hot water heater running hot for 15 to 20 minutes before stopping, primarily affecting the kitchen when doing dishes.
The technicians suspected a scale issue was causing restricted flow and affecting the heater's performance. Alex and Chris conducted a descaling and servicing of the tankless water heater. They ensured all necessary materials were prepared in advance for the scheduled service appointment.
After the service, the hot water heater functioned properly without interruptions, restoring consistent hot water supply to the kitchen.
If your tankless water heater stops heating mid-use, it might be scale buildup. Descale annually to maintain efficiency and prevent disruptions.
Jan 13, 2026 · 6 min read
Your tankless water heater was supposed to deliver endless hot water. So why does it go cold halfway through a shower? Here's what's actually happening, and what to do about it.
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Jun 19, 2026 · 7 min read
A look at the real plumbing jobs Nick Pleasants and Chris Dick handled across Apex, Cary, Raleigh, and the rest of the Triangle this June, with the cause and the fix for each.
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Mar 3, 2026 · 8 min read
New construction homes in Chatham Park and Briar Chapel commonly experience plumbing issues in the first year, from construction debris in drains to builder-grade water heater limitations. Here are the 5 most common problems and what to do about them.
Read articleCary's suburban growth and tree canopy create unique airflow challenges, requiring properly sized HVAC systems to efficiently cool multi-story homes.
The area's humid subtropical climate with 90°F+ summer temperatures demands high-efficiency AC systems to manage energy costs and maintain comfort.
Many Cary neighborhoods built in the 1990s-2000s have aging HVAC systems nearing replacement age, making preventive maintenance critical.
Local HOA regulations in Cary's planned communities often require specific equipment placement and noise level compliance for outdoor AC units.
More ways we can help in Cary.
Answered by our licensed technicians serving Cary.
The U.S. Department of Energy reports 24% to 34% energy savings for homes that use less than 41 gallons of hot water daily, and 8% to 14% for higher-usage homes. For a typical Apex household, that translates to roughly $100 to $200 per year in gas savings.
Yes, when properly sized. A correctly selected tankless unit for a 3-bathroom home can deliver 8 to 10 gallons per minute, enough for two showers, a dishwasher, and a sink running simultaneously. Sizing is critical, which is why we perform a detailed demand calculation.
In the Triangle area with our moderately hard water, we recommend annual descaling to flush mineral buildup from the heat exchanger. This 45-minute service maintains efficiency, prevents error codes, and keeps your manufacturer warranty valid.
If your current tank water heater is approaching 10 to 12 years old, a tankless replacement makes excellent financial sense. You'll gain endless hot water, cut energy costs, reclaim floor space, and install a system that lasts 20+ years. The higher upfront cost pays back through energy savings and longevity.
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