Element Service Group provides professional leak detection & repair services to Cary residents and businesses. Fast response, fair pricing, guaranteed satisfaction.
Real jobs completed by our team in the Cary area
Alex & Nick
September 2026
A homeowner in Cary noticed that the hose bib at the rear of their property was leaking, and had attempted to stop the leak with tape.
Nick discovered that the hose bib was leaking and needed replacement. The homeowner's protective dogs prevented a full evaluation of the plumbing system.
Nick replaced the leaking hose bib and installed a PEX ball valve in the crawlspace to allow the homeowner to shut off water during winter months. He advised the homeowner to run water throughout the home to clear any air from the lines.
The hose bib was successfully replaced, resolving the leak issue.
If your hose bib leaks, consider installing a shut-off valve inside your home. This can prevent freezing damage during winter, which often leads to leaks.
Nick
September 2026
The property management was concerned about a leak in the ceiling that could affect a tenant moving in the next day.
Nick discovered a pinhole leak in the hot PEX waterline caused by a nail, which was leading to the ceiling leak.
Nick opened the kitchen ceiling to access the PEX waterline and successfully repaired the pinhole leak. He also investigated another potential issue in the basement, finding a leak around the vent stack that required further exploration and repair.
The immediate leak was repaired, preventing further water damage and allowing the tenant to move in as scheduled.
If you notice water spots on your ceiling, it could indicate a hidden leak. Addressing it promptly can prevent extensive damage and costly repairs.
Chris & Nick
August 2026
The homeowner noticed that their main water meter was not in its correct position after a recent inspection.
Nick inadvertently disturbed the main water meter during his initial inspection.
Chris carefully removed the water meter lid, cleaned around the area, and repositioned the lid back to its proper place. He documented the process with photos to ensure everything was restored correctly.
The water meter was securely repositioned, resolving the homeowner's concern.
If you notice your water meter lid is out of place, it's essential to have it checked and repositioned promptly to avoid potential water usage miscalculations.
Manny & Mario
May 2026
A homeowner in Cary was concerned about a potential refrigerant leak affecting their HVAC system's performance.
Mario identified the source of the leak at the air handler's evaporator coil.
Mario conducted a thorough leak search on the air handler and the heat pump. After pinpointing the leak at the evaporator coil, he explained the situation to the homeowner and recommended a full system replacement for long-term reliability. The homeowner agreed and scheduled the replacement.
The homeowner decided to proceed with a full system replacement to ensure reliability.
A refrigerant leak often causes the AC to blow warm air or ice up. If you notice these symptoms, contact a professional promptly — running a system low on refrigerant can damage the compressor.
Jun 19, 2026 · 7 min read
A look at the real plumbing jobs Nick Pleasants and Chris Dick handled across Apex, Cary, Raleigh, and the rest of the Triangle this June, with the cause and the fix for each.
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Oct 29, 2025 · 8 min read
Regular plumbing maintenance helps you avoid major issues and keeps your system running smoothly. Follow this comprehensive 10-point checklist to protect your home from costly repairs and extend the life of your plumbing system.
Read article
Oct 8, 2025 · 7 min read
Plumbing emergencies strike without warning. Learn the 7 critical steps to take immediately to minimize damage and protect your home while waiting for professional help.
Read articleCary's suburban growth and tree canopy create unique airflow challenges, requiring properly sized HVAC systems to efficiently cool multi-story homes.
The area's humid subtropical climate with 90°F+ summer temperatures demands high-efficiency AC systems to manage energy costs and maintain comfort.
Many Cary neighborhoods built in the 1990s-2000s have aging HVAC systems nearing replacement age, making preventive maintenance critical.
Local HOA regulations in Cary's planned communities often require specific equipment placement and noise level compliance for outdoor AC units.
More ways we can help in Cary.
Answered by our licensed technicians serving Cary.
Common signs include an unexplained increase in your water bill, the sound of running water when all fixtures are off, warm spots on the floor (slab leak), musty odors, or discoloration on walls and ceilings. If you suspect a leak, we can confirm it quickly with a pressure test.
Even a pinhole leak can release 5 to 10 gallons of water per day. Over weeks or months, that leads to mold growth, structural wood rot, damaged insulation, and ruined drywall. Early detection saves thousands in repair costs compared to waiting until damage is visible.
We handle the complete process — detection, repair, and pressure verification. For slab leaks, we offer direct repair through the concrete, tunnel-under access, and full reroute options. We discuss the pros and cons of each approach for your specific situation.
Most policies cover sudden and accidental water damage but not gradual leaks or maintenance issues. We provide detailed documentation including photos, pressure readings, and repair descriptions that help support your insurance claim. We recommend filing promptly after discovery.
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