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Cary, NC

Leak Detection & Repair in Cary, NC

Element Service Group provides professional leak detection & repair services to Cary residents and businesses. Fast response, fair pricing, guaranteed satisfaction.

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Leak Detection & Repair jobs in Cary

Heat Pump Low on Refrigerant With Active Leaks in Cary

Cary · October 2026 · Mario · From our service records

Heat Pump Low on Refrigerant With Active Leaks in Cary

What the customer reported

The homeowner said the unit was acting up again and thought there could be a leak.

What we found and did

Mario found the heat pump was low on R-410A refrigerant and confirmed active leaks at both the suction service valve and the low-pressure switch. He also observed that the zone two damper motor was failing. He started by calling for cooling at both thermostats and inspecting the first-floor air handler, then checked the heat pump on the backside of the home and performed a leak search as requested. Estimates for the required repairs were sent out.

Sink Leaking Underneath After a Recent Drain Install in Cary

Cary · October 2026 · Alex · From our service records

What the customer reported

A Cary homeowner had a sink pop up, installed on an earlier visit, that was leaking. The leak was coming from underneath the sink.

What we found and did

Alex found the pop up was leaking from the gasket underneath. He removed the pop up and re-sealed it with putty. He then filled the sink 3 times, once of those through the overflow, to check the repair.

Result

No leaks were found after the sink was filled 3 times, including once through the overflow.

Why Is the Water Pressure Coming and Going in Cary?

Cary · September 2026 · Alex & Chris · From our service records

Why Is the Water Pressure Coming and Going in Cary?

What the customer reported

A property manager for a home in the 27519 area of Cary called about intermittent pressure issues in the plumbing.

What we found and did

Alex and Chris found a lot of sediment inside the toilet, and the lavatory sink in the bathroom also had a lot of sediment in the aerator. They cleaned the sediment out of the sink aerator. They advised the property manager to replace the toilet's fill valve and the PRV (pressure reducing valve) and to vacuum out the toilet tank.

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Taped-Up Outdoor Faucet Still Leaking in Cary

Cary · September 2026 · Alex & Nick · From our service records

Taped-Up Outdoor Faucet Still Leaking in Cary

What the customer reported

A Cary homeowner in the 27513 area called about a leaking hose bib at the rear of the property. He had taped it to stop the leak, and the dispatcher noted the outside faucet probably froze last winter.

What we found and did

Alex and Nick went into the crawlspace and found PEX water lines feeding a long shank hose bib, with PVC drain lines throughout the house. They replaced the hose bib and installed a PEX ball valve in the crawlspace so the homeowner can shut the outdoor faucet off in the winter. Because the homeowner's protective dogs prevented a full evaluation of the plumbing system inside, they told the homeowner to expect some air in the lines and to run the water throughout the home to clear it out.

Ceiling Leak Right Before a Tenant Move-In in Cary

Cary · September 2026 · Nick · From our service records

What the customer reported

A property manager for a rental in the 27519 area of Cary reported a leak in the ceiling, with a tenant potentially moving in the next day.

What we found and did

Nick found active dripping on arrival. He made a couple of exploratory holes based on previous issues at the complex and found a dry area, so he moved to the middle of the kitchen and opened a larger section of ceiling sheetrock. There he uncovered a pinhole leak from a nail on the three-quarter inch hot PEX waterline and made the PEX repair. While on site, he also opened a piece of sheetrock in the basement of the same building and discovered a leak going up the vent stack, which the service manager will investigate with exploratory holes before scheduling a follow-up repair.

Result

The hot PEX waterline repair was completed successfully.

Water Meter Lid Out of Place After an Inspection in Cary

Cary · August 2026 · Chris & Nick · From our service records

Water Meter Lid Out of Place After an Inspection in Cary

What the customer reported

A Cary homeowner in the 27518 area reported that the main water meter was disturbed during an earlier inspection and asked to have it put back into its correct position.

What we found and did

The team returned on a recall visit and, since no one was home, accessed the water meter with the homeowner's permission. Before moving anything, they took pictures of the top of the water meter lid. They then took the lid off, cleaned around the meter lid, and put it back in place, with photos taken to document the work.

Suspected Refrigerant Leak in a Closet Air Handler in Cary

Cary · May 2026 · Manny & Mario · From our service records

What the customer reported

The homeowner had concerns about a refrigerant leak on her system.

What we found and did

The leak search found the source of the leak at the air handler's evaporator coil. Mario performed a thorough leak search on the closet-located air handler and the heat pump on the right side of the building, and showed the leak to the homeowner directly. Since the 10-year-old unit is no longer under warranty, Mario and Manny discussed the options and recommended a full system replacement.

What Caused a Sewer Gas Smell in My Cary Home?

Cary · April 2026 · Nick · From our service records

What the customer reported

A Cary homeowner in the 27518 area was dealing with a sewer gas smell and slight damage to the floor area.

What we found and did

Nick found a screw hole in a section of 3 inch PVC pipe, which was causing the sewer gas smell and the slight damage to the floor area. He repaired a 3 foot section of the 3 inch PVC to eliminate the damaged pipe. After the repair, Nick tested the line and made sure everything was tight and secure.

Result

After testing, the repaired pipe was tight, secure, and functioning properly.

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From the blog

Leak Detection & Repair tips for Cary

June Plumbing Recap: Real Jobs Our Team Handled Across the Triangle

Jun 19, 2026 · 7 min read

June Plumbing Recap: Real Jobs Our Team Handled Across the Triangle

A look at the real plumbing jobs Nick Pleasants and Chris Dick handled across Apex, Cary, Raleigh, and the rest of the Triangle this June, with the cause and the fix for each.

Read article
The Ultimate Home Plumbing Maintenance Checklist

Oct 29, 2025 · 8 min read

The Ultimate Home Plumbing Maintenance Checklist

Regular plumbing maintenance helps you avoid major issues and keeps your system running smoothly. Follow this comprehensive 10-point checklist to protect your home from costly repairs and extend the life of your plumbing system.

Read article
Emergency Plumbing: What to Do Before the Plumber Arrives

Oct 8, 2025 · 7 min read

Emergency Plumbing: What to Do Before the Plumber Arrives

Plumbing emergencies strike without warning. Learn the 7 critical steps to take immediately to minimize damage and protect your home while waiting for professional help.

Read article
Local conditions

Why quality leak detection & repair matters in Cary

Airflow Challenges

Cary's suburban growth and tree canopy create unique airflow challenges, requiring properly sized HVAC systems to efficiently cool multi-story homes.

Humid Subtropical Climate

The area's humid subtropical climate with 90°F+ summer temperatures demands high-efficiency AC systems to manage energy costs and maintain comfort.

Aging Systems

Many Cary neighborhoods built in the 1990s-2000s have aging HVAC systems nearing replacement age, making preventive maintenance critical.

HOA Requirements

Local HOA regulations in Cary's planned communities often require specific equipment placement and noise level compliance for outdoor AC units.

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Related services and areas

More ways we can help in Cary.

Other services in Cary

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FAQ

Leak Detection & Repair in Cary: questions answered

Answered by our licensed technicians serving Cary.

How do I know if I have a hidden leak?

Common signs include an unexplained increase in your water bill, the sound of running water when all fixtures are off, warm spots on the floor (slab leak), musty odors, or discoloration on walls and ceilings. If you suspect a leak, we can confirm it quickly with a pressure test.

How much damage can a small leak cause?

Even a pinhole leak lets out water every day it runs. Over weeks or months, that leads to mold growth, structural wood rot, damaged insulation, and ruined drywall. Finding it early costs far less than waiting until the damage is visible.

Do you repair slab leaks, or do I need a separate contractor?

We handle the complete process: detection, repair, and pressure verification. For slab leaks, we offer direct repair through the concrete, tunnel-under access, and full reroute options. We discuss the pros and cons of each approach for your specific situation.

Will my homeowner's insurance cover leak damage?

Most policies cover sudden and accidental water damage but not gradual leaks or maintenance issues. We provide detailed documentation including photos, pressure readings, and repair descriptions that help support your insurance claim. We recommend filing promptly after discovery.

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