Cary Plumbing Experts: Repairs, Water Heaters & Drain Service

Element was called after getting estimates from Comfort First, the plumbing company referred by American Home Shield for our broken water heater. The plumber from that AHS partner company was dishonest, trying to make it seem like modifications (which are not covered by the warranty) were all required when they were not. He also told me that if I chose the lowest-cost option, it could take three weeks for AHS to supply the new water heater. "Modifications" is the keyword for $$$ when dealing with home warranties. Element was able to get to my home within a day and installed the water heater the next morning. Chris was down-to-earth and completely honest about which code updates I actually must complete and why they were required. He also provided a quote for going tankless, but after a week of cold showers, I just wanted a quick replacement similar to the unit that had lasted us 14 years. The ultimate confirmation that Element was the right choice came when AHS called me directly and let me know the previous company lied—it only takes 3–5 days to ship a new water heater, not three weeks. I gladly took the AHS cash-in-lieu of repair option and put that money toward the Element bill. The new unit is a great step up—they replaced my old State Select with a State ProLine. The installation was highly professional, and it works great. Hopefully, I can get 14 years out of this one, too!

We just moved into a new house, only to find that the shower fixture in the primary had a worn out cartridge/stem that absolutely had to be replaced. Only problem: it was almost 20 years old with no manufacturer’s name on it. One plumbing company told us it was a Grohe and that the company no longer made replacement parts and that we might be able to get it from a “third-world country” but that it looked like we’d need to bust out the tile and completely replace everything. Then we called Element. They sent Nick out, who conferred with his supplier and found it was not Grohe but they couldn’t identify the manufacturer. Nick took a picture of the part and left our house assuring me that he was determined to find the right part. By next morning he had found it and ordered it and he came to install it today. And it worked!! We are so thankful we found Element and that they sent out Nick! He’s not only skilled, but passionate about his work and a super nice guy! And he brought Chris with him, who was also super nice. A great experience!

Got a PRV valve, new main shutoff, and new toilet shutoff. Chris is great. Fast and good quality work. Plan on using Element for all future plumbing repairs.